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Gratitude India Manpower Consultants Pvt. Ltd.
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Process Associate - Customer Service Voice ( UK Life )

Process Associate - Customer Service Voice ( UK Life )

Gratitude India Manpower Consultants Pvt. Ltd.

1 - 6 years

|

1 - 3 Lacs

Posted:1 hour ago| Platform:

Apply

Skills Required

application software it services customer service customer complaints computer systems c++ upsell business development networking computer networking cross selling sales marketing system administration active directory microsoft windows linux

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Handle customer inquiries and resolve issues professionally and courteously.
Provide excellent customer service through various communication channels.
Collaborate with internal teams to resolve complex customer complaints.
Maintain accurate records of customer interactions and transactions.
Identify opportunities to upsell and cross-sell products or services.
Stay updated with product knowledge and industry trends to provide informed support.

Job Requirements

Minimum 2 years of experience in customer service, preferably in a voice-based role.
Strong communication and interpersonal skills are essential.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in using computer systems and software applications is required.
Strong problem-solving and analytical skills are necessary.
Ability to work collaboratively as part of a team.
Experience working in an IT Service & Consulting environment is preferred.
Familiarity with UK Life processes is beneficial.
Referral from a previous employer is preferred.

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Gratitude India Manpower Consultants Pvt. Ltd.

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