Process Associate

Job Description: International Voice Process Associate

Position: International Voice Process Associate
Department: Customer Support / BPO Operations
Work Mode: On-site
Shift: Night Shift (US process)
Location: R.S. Puram, Coimbatore.

About the Role

We are looking for energetic and customer-focused individuals to join our International Voice Process team. The role involves handling inbound/outbound calls, providing excellent customer support, resolving queries, and ensuring high levels of customer satisfaction for global clients.

Key Responsibilities

• Handle inbound and outbound calls from international customers with professionalism and courtesy.
• Resolve customer queries, issues, and complaints in a timely and effective manner.
• Provide accurate information regarding products/services.
• Document call details, customer interactions, and resolutions in the CRM system.
• Escalate complex issues to the concerned department when required.
• Follow communication scripts, company policies, and compliance guidelines.
• Contribute to team performance goals and maintain a positive work environment.

Required Skills & Qualifications

• Education: Any graduate with Good Communication.
• Experience: 0–2 years in international voice process / BPO / customer service.
• Excellent communication skills in English (verbal & written).
• Strong listening, problem-solving, and customer-handling skills.
• Ability to work in night shifts.
• Comfortable with high-volume calling and customer interaction.
• Basic computer knowledge and ability to navigate multiple systems.

Preferred Qualifications

• Previous experience in US/UK/Australian process.
• Familiarity with CRM tools and call handling systems.
• Neutral accent or good accent clarity.

Key Competencies

• Customer-centric approach
• Patience and empathy
• Multi-tasking ability
• Time management
• Team player
• Adaptability to fast-paced environments

How to Apply

Interested candidates can share their resume at bsi.recruitment25@gmail.com or contact 90426 54018 for scheduling interviews.

Job Type: Full-time

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

• Paid sick time
• Paid time off