Posted:1 day ago| Platform:
On-site
Full Time
Experience: 0–1 yrs in BPO/voice processes—US Handle inbound and outbound calls regarding AT&T services—billing, technical issues, account changes, relocations, device support Troubleshoot voice/data/network/device issues , working across multiple systems and platforms to resolve customer-impacting problems att. Promote AT&T products and services , upsell when appropriate while ensuring customer needs are met wayup. Document all interactions in CRM and internal systems accurately, maintaining comprehensive call logs reddit. Qualifications Education: High school diploma or equivalent; higher education is advantageous superworks. Experience: Prior BPO or voice process exposure, ideally US/international voice, technical support or billing services att. Language Skills: Excellent written and spoken English; neutral or American accent is preferred expertia. Soft Skills: Clear communication, patience, multitasking, data entry accuracy, conflict resolution . Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Leave encashment Paid sick time Compensation Package: Performance bonus Yearly bonus Schedule: Monday to Friday Night shift US shift Weekend availability Language: English (Required) Work Location: In person Speak with the employer +91 9042654018
Blackstone Infomatics
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