Posted:4 days ago|
Platform:
Work from Office
Full Time
The Problem and Root Cause Analysis Lead is responsible for defining and executing the vision, strategy, and roadmap for shared services problem management, aligning with overall business goals. This role is responsible for establishing, operating, and continuously improving enterprise frameworks for incident and problem management. The position leads deep-dive root cause analyses for high-impact and recurring issues, ensuring sustainable corrective actions are implemented to prevent recurrence. In addition, the role proactively identifies service vulnerabilities and systemic risks, driving preventative improvements that enhance service reliability, resilience, and customer experience.
Salesforce
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