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Ericsson
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Problem Manager

Problem Manager

Ericsson

5 - 8 years

7 - 10 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

root cause analysis automation networking analytical itsm problem management incident management predictive modeling continuous improvement service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

About this opportunity:

Join our team at Ericsson as a Problem Manager. Youll be at the heart of our operation, responsible for overseeing the quality and integrity of our Problem Management process. Your role will span three important areas - Reactive, Proactive, and Enhanced Problem Management, each critical in ensuring a seamless and high-quality service for our customers.

What you will do:

- Oversee the Reactive Problem Management process by identifying, analyzing, and eliminating the root causes of known incidents.

- Conduct post-incident reviews as part of Reactive Problem Management, deriving the root cause of problems and recommending corrective actions.

- Contribute to the development and update of a comprehensive record of problems, their root causes, and solutions to minimize the repetition of incidents.

- Implement proactive methods in problem handling as part of Proactive Problem Management, aiming to resolve problems before incidents occur.

- Analyze network performance reports, identifying areas for improvement and preparing relevant action plans.

- Employ Predictive Problem Management by developing analytical models based on alarms, outages, latency, and other network parameters, predicting potential issues and ensuring preparedness.

The skills you bring:

- Ericsson Operations Engine - Mode Of Operations.

- Failure Causes.

- Overall understanding of Automation.

- Incident management.

- ITSM Framework.

- MS TOP.

- Root Cause Analysis.

- Corrective And Preventive Action (CAPA).

- Network Performance.

- Predictive Modeling.

- Problem management.

- Continuous Improvement Process.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Primary country and city:
India (IN) || Noida

Job details:
Problem Manager

Job Stage:
Job Stage 6

Primary Recruiter:
Shivani Sah

Hiring Manager:
Manoj Kumar Kaundal

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Problem Manager