Problem management

Job Description

Company Overview Viraaj HR Solutions is a leading human resources consulting firm located in India. We are dedicated to providing innovative recruitment and workforce solutions tailored to meet the unique needs of our clients. Our mission is to empower organizations by connecting them with talented individuals, driving success through effective people management. We believe in fostering a collaborative and inclusive workplace culture where both clients and candidates can thrive. Role Responsibilities Key Responsibilities Root Cause Analysis: Investigating and diagnosing the underlying causes of recurring incidents. Solution Development: Developing and implementing permanent fixes and workarounds. Coordination and Collaboration: Working with various teams (IT support, development, operations) to gather information and expertise. Preventive Measures: Analyzing trends and data to identify potential problems and implement preventative actions. Process Improvement: Continuously seeking ways to improve problem management processes and reduce incident occurrences. Communication and Reporting: Keeping stakeholders informed about problem status and resolution progress. Qualifications Bachelor's degree in IT, Computer Science, or related field. 5+ years of experience in IT service management. Proven experience in problem management processes. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Knowledge of ITIL framework and best practices. Familiarity with root cause analysis techniques. Experience with ITSM tools preferred. Ability to work effectively in a team environment. Demonstrated attention to detail and organizational skills. Customer-focused with a commitment to service quality. Ability to manage multiple priorities and deadlines. Experience in technical documentation and reporting. Certification in ITIL or related fields is a plus. Willingness to learn and adapt to new technologies. Strong time management skills. Benefits and Perks (Edit this section to list the benefits and perks) Skills: itil,problem management,communication skills,interpersonal skills,team collaboration,communication,preventive measures,technical documentation,organizational skills,time management,process improvement,itsm tools,attention to detail,analytical skills,solution development,problem-solving skills,coordination and collaboration,customer-focused,root cause analysis Show more Show less