Printer Support Engineer ||247.ai

International BPO Hiring at 24/7.ai Voice, Technical & Sales Roles

Call Center Associate Printer & POS Software Support

Greetings from the 24/7.ai HR Team!

Voice & Technical Support

Location:

Work Mode:

Job Title:

Call Center Associate POS (Printer) Software & Store Application Support

Department:

Customer Support (Printer & POS Support)

Customer Location:

USA

Job Location:

Bangalore (In-Office, Kadubeesanahalli)

Job Type:

Full-Time / Contract to Hire

Shift Timings:

• 5:00 PM 2:00 AM IST
  
• 2:00 AM – 11:00 AM IST
  
• 11:00 AM – 8:00 PM IST
  (Includes rotational weekend support)
  

About the Role – Printer & POS Software Support

first point of contact

This role focuses on resolving issues related to:

• Printer connectivity and performance

  (receipt printers, barcode scanners, etc.)

• POS application errors

• Peripheral device troubleshooting

• Basic networking issues related to store systems

Key Responsibilities:

• Handle inbound/outbound calls, emails, and chats for printer and POS-related issues.
  
• Troubleshoot software issues and hardware integration with store devices (printers, tablets, scanners).
  
• Guide store staff with detailed step-by-step resolutions.
  
• Escalate unresolved issues to Level 2/3 technical teams.
  
• Accurately document issues and resolutions using CRM tools.
  
• Adhere to defined SLAs and performance metrics (AHT, CSAT).
  
• Stay informed on latest POS system updates and printer technologies.
  

Required Qualifications:

• Bachelor’s degree (BCA, BSc, or equivalent).
  
• 2–5 years of experience in customer support/call center or technical troubleshooting roles.
  
• Prior experience supporting

  U.S. clients

  .
• Strong communication skills (verbal & written); ability to understand U.S. accents.
  

• Experience with printer troubleshooting

  (thermal printers, receipt printers, etc.) preferred.
• Familiarity with

  CRM tools

  (Salesforce experience is a plus).
• Basic knowledge of desktop, tablet, and peripheral device troubleshooting.
  
• Proficiency in French or Spanish is a plus.
  

What We Offer:

• Opportunity to grow into

  Level 2 / Level 3 Support

  , QA, or Process Excellence roles.
• Hands-on training with industry-leading

  POS and Printer Support systems

  .
• A collaborative, supportive work environment with career advancement opportunities.
  

For More Information / To Apply, Contact:

Nikhath – Sr. HR Executive

If you're passionate about technical support and want to work with cutting-edge retail technology in a global BPO environment, we’d love to hear from you!