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Principal Consultant - Business Analyst - Service Now

Principal Consultant - Business Analyst - Service Now

Genpact

5 - 9 years

0 Lacs

hyderabad telangana

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

servicenow agile methodologies scrum kanban itsm csm user stories use cases stakeholder management itil framework business analyst itom hrsd process flows

Work Mode

On-site

Job Type

Full Time

Job Description

Genpact is a global professional services and solutions firm that is dedicated to delivering outcomes that shape the future. With over 125,000 employees spread across 30+ countries, we are driven by curiosity, agility, and the desire to create lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, propels us to serve and transform leading enterprises, including the Fortune Global 500, by leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Principal Consultant - Business Analyst - Service Now. In this role, you will play a crucial part in the full project lifecycle, focusing primarily on delivering business value and realizing benefits. Your responsibilities will include collaborating with stakeholders to gather, analyze, and document business requirements related to ServiceNow modules such as ITSM, ITOM, HRSD, and CSM. You will be responsible for translating business needs into functional specifications and user stories with clear acceptance criteria. Additionally, you will participate in Agile ceremonies, work closely with ServiceNow developers and architects, conduct gap analysis, support User Acceptance Testing (UAT), maintain a product backlog, and provide training and documentation to end-users and stakeholders as required. To be successful in this role, we are looking for candidates with a Bachelor's degree in computer science, Information Systems, Business Administration, or related field, along with relevant years of experience as a Business Analyst, with a minimum focus on ServiceNow. Strong understanding of Agile methodologies, experience with ServiceNow modules, proficiency in writing user stories, excellent communication skills, and the ability to work independently and collaboratively in a team environment are essential qualifications. Preferred qualifications include ServiceNow certifications, experience with Agile tools like Jira, Azure DevOps, or Rally, familiarity with ITIL framework, experience in enterprise-level ServiceNow implementations or upgrades, and demonstrated strengths in leadership, critical analysis, strategic problem-solving, and effective interpersonal communication. If you are a self-motivated individual with a positive outlook, result-oriented mindset, and the desire to make a difference, we invite you to apply for this exciting opportunity. Location: India-Hyderabad Schedule: Full-time Education Level: Bachelor's / Graduation / Equivalent Job Posting Date: Jun 13, 2025, 2:58:03 AM Job Category: Full Time,

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Principal Consultant - Business Analyst - Service Now