Presales Solutions Architect- Contact Center Technology

Job Description

Role: Presales Solution Architect - Contact Center Technology Location: Noida / Chennai A seasoned professional who understands the full life-cycle of a pre-sales engagement including solution design, OEM tech partners’ engagement, customer presentations, bid management involving multiple players and having Contact Center as a Service (CCaaS) platform experience Technical Skills Needed: Having knowledge of different types of licensing of contact center components Good at articulating value propositions using word and power point formats using online or visio type tools for network diagrams Technical knowledge on at least two Contact Center technology platforms viz. Nice CXOne, Genesys, Amazon Connect, Cisco, Avaya, Vonage (combination must include CCaaS platform experience), preferably certified on design/solution Good understanding of evolving technology interfaces and methods of interconnecting telephony, software and hardware platforms, such as SIP, E1/T1, CTI, APIs,TCP/IP, MPLS, WebRTC etc. Fundamental knowledge of public cloud – AWS (preferred), Microsoft Azure, Google Cloud Must have worked on few large transformation deals in excess of 400 agents globally Soft Skills Needed: Very good listening and communication skills – understanding customer’s stated and unstated requirements and proposing solutions or alternatives Comfortable working with customer and colleagues from multi-cultural environment and across different time-zones (it’s a global role) Basic business analysis skills using excel or any other BI tool Team player that collaborates and shares knowledge with others Comfortable as individual contributor in near future but aspire to lead and works towards it Continuous learner of technology and evolving trends in contact center and BPO industry Consultant/advocacy skills to work ethically and win customer’s confidence Show more Show less