Presales Lead

Role: Unit Lead (Assistant Manager) | NoBroker

About the Company

NoBroker is the worlds largest no-brokerage property platform, offering end-to-end services in the real estate space. We are also India’s first PropTech unicorn with a billion-dollar valuation.

At NoBroker Builder Channel, we provide a seamless experience to future homeowners. We currently operate across six major geographies—Bangalore, Mumbai, Pune, Hyderabad, NCR, and Chennai.

About the Role:

Relationship Managers who operate in a work-from-home setup

Key Responsibilities:

• Manage a team of Relationship Managers working remotely (WFH), ensuring productivity.
  
• Oversee and track pre-sales metrics for the team, taking measures for optimal performance.
  
• Provide regular coaching, training, and feedback to improve skills and drive performance.
  
• Analyze performance data to identify gaps and implement solutions to improve team efficiency.
  
• Ensure all leads are nurtured effectively, maintaining a strong and high-quality pipeline/funnel to achieve daily, weekly, and monthly targets.
  
• Listen to call recordings to evaluate call quality and provide constructive feedback for improvement.
  
• Foster a customer-oriented mindset in the team to deliver an exceptional pre-sales experience.
  
• Handle escalated customer queries and internal challenges promptly and effectively.
  
• Communicate proactively with senior management, sharing regular updates on team performance.
  
• Use Excel and data tools for reporting, analysis, and decision-making.
  
• Identify and drive the top two business priorities derived from data insights to improve results.
  
• Create a positive and collaborative virtual team culture despite remote working conditions.
  

Pre-Requisites:

• Prior team management experience, especially managing remote teams is an advantage
  
• Strong background in pre-sales or customer relationship management
  
• In-depth knowledge of the location/city you are applying for
  
• Proficiency in Excel and data analysis
  
• Attention to detail and strong problem-solving skills
  
• Prior experience in a target-driven role
  
• B2C pre-sales experience preferred
  

Required Experience:

Working Days: