Presales Lead

As the Presales Leader at ourclient - India's No.1 Plotted Layout Developer, you will be at the forefront of driving customer engagement and building a high-performance presales function. You will lead a dynamic team responsible for managing the entire presales lifecycle - from lead qualification and customer nurturing to site visit conversions and seamless handover to sales.
This role demands a strategic thinker and people leader who can combine process excellence, technology adoption, and customer-centricity to deliver measurable business outcomes.Key Responsibilities:1. Lead Management & Qualification:- Drive end-to-end management of incoming leads from multiple channels (digital campaigns, website, events, referrals).- Define qualification criteria based on budget, requirements, and readiness to buy.- Implement structured lead-nurturing journeys to maximize conversion.2. Customer Engagement & Experience:- Be the first brand ambassador for client by ensuring every customer interaction builds trust and interest.- Provide clear and persuasive project information while handling objections with empathy and professionalism.- Ensure a customer-first experience that enhances satisfaction and loyalty.3. Team Leadership & Development:- Lead, mentor, and motivate the presales team (tele-calling, CRM executives, coordinators).- Establish a performance-driven culture with defined KPIs for response time, engagement quality, and site visit conversion.- Conduct regular training to improve communication, objection handling, and product knowledge.4. Sales Coordination:- Ensure smooth scheduling of site visits and effective communication between presales and sales teams.- Track conversion from lead to visit to booking, closing gaps proactively.- Share actionable insights with the sales leadership team.5. Marketing Collaboration:- Partner with marketing to improve lead generation campaigns, track ROI, and recommend changes.- Provide feedback on lead quality and emerging customer trends.6. Data & CRM Excellence:- Champion the use of CRM as a single source of truth for all customer interactions.- Generate weekly/monthly dashboards on lead flow, conversion rates, and presales productivity.- Leverage analytics to forecast demand and optimize presales strategies.7. Market & Competitor Intelligence:- Stay updated on real estate market trends, pricing, and competitor offerings to position Client projects effectively.- Share insights with leadership to refine offerings and customer messaging.Qualifications & Skills:- Graduate in any discipline (MBA preferred).- 8-12 years of proven experience in real estate presales, preferably in plotted developments or residential projects.- Strong track record in team leadership, target achievement, and customer engagement.- Excellent communication, interpersonal, and relationship management skills.- Proficiency in CRM systems, MS Excel, and data-driven decision-making.- Ability to work cross-functionally with sales, marketing, and project teams.Why Join Us?At our client , you will:- Lead presales for India's largest plotted development pipeline.- Build and mentor a high-impact team shaping customer journeys.- Work in a culture that values trust, excellence, and repeat customer loyalty.- Get the opportunity to grow into larger leadership roles as the company expands.