Presales Consultant

About the Role

This role is for someone who is strong in technology, excellent in communication, and confident in client-facing discussions. You don’t need prior ServiceNow experience - you need the capability to learn it fast, understand enterprise IT problems, and explain solutions clearly. You will be trained on ServiceNow, but your foundational pre-sales skills must be solid.

Key Responsibilities

* Understand client requirements and propose solution approaches (training will be provided for ServiceNow specifics).

* Work closely with Sales & Delivery teams to prepare tailored demos and proposals.

* Collaborate on RFP/RFI responses, presentations, and value positioning.

* Conduct requirement discovery meetings with clients and translate them into solution narratives.

* Support in creating pitch decks, capability documents, and product walkthroughs.

* Continuously learn the ServiceNow platform and align your solutioning to business use-cases.

Core Skills Required

These are mandatory, not optional - because without these, they won’t survive in pre-sales:

* Strong understanding of enterprise IT concepts (ITSM, workflows, cloud fundamentals, integrations).

* Ability to analyze business problems and map them to technical solutions.

* Excellent written and verbal communication - proposals, presentations, client conversations.

* Comfort presenting to CXO-level audiences.

* High energy, structured thinking, and ability to learn new technology platforms quickly.

* Strong coordination skills with Sales, Marketing, and Delivery teams.

* Good at storytelling and explaining “why this solution matters.”

Nice to Have (Not Mandatory)

* Exposure to SaaS products (any platform).

* Experience in IT consulting, pre-sales, or solution engineering.

* Basic understanding of ITSM / workflow automation tools.

* Experience working on proposals, SOWs, or solution decks.