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Skills Required

power automate logic connect jira service management automation dashboard flow content support development tracking reporting documentation qc test webhooks sharepoint

Work Mode

On-site

Job Type

Full Time

Job Description

Work from the Office, Noida Location


Role Summary:

You will work with the JSM Consultant and internal teams to implement and maintain Power Automate and Logic Apps flows that connect Microsoft 365, Business Central, and Jira Service Management. This role supports backend automation, dashboard enrichment, and ticket enrichment logic.

Key Responsibilities:

  • Assist in building Power Automate / Logic Apps flows for ticket creation, enrichment, notifications
  • Monitor flow execution and troubleshoot automation failures
  • Build automation to sync SPO content (KB), customer contacts, or BC triggers with JSM
  • Support development of SLA tracking and reporting dashboards (Jira + Power BI/SPO if needed)
  • Maintain documentation for all flows created and updated
  • Work closely with QA/QC and Jira Consultant to ensure operational flow compliance
  • Perform test automation with sample ticket scenarios to validate functionality

Requirements:

  • 1–2 years working with Power Automate or Logic Apps
  • Basic understanding of APIs, webhooks, and JSON
  • Familiar with Microsoft 365 ecosystem (especially Outlook, SharePoint, Teams)
  • Bonus: Jira/JSM understanding
  • Strong attention to detail and willingness to learn


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