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Posted:6 days ago| Platform: Linkedin logo

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Skills Required

power automate logic connect jira service management automation dashboard flow content support development tracking reporting documentation qc test webhooks sharepoint

Work Mode

On-site

Job Type

Full Time

Job Description

Analyst

Key Responsibilities:

  • Assist in building Power Automate / Logic Apps flows for ticket creation, enrichment, notifications
  • Monitor flow execution and troubleshoot automation failures
  • Build automation to sync SPO content (KB), customer contacts, or BC triggers with JSM
  • Support development of SLA tracking and reporting dashboards (Jira + Power BI/SPO if needed)
  • Maintain documentation for all flows created and updated
  • Work closely with QA/QC and Jira Consultant to ensure operational flow compliance
  • Perform test automation with sample ticket scenarios to validate functionality

Requirements:

  • 1–2 years working with Power Automate or Logic Apps
  • Basic understanding of APIs, webhooks, and JSON
  • Familiar with Microsoft 365 ecosystem (especially Outlook, SharePoint, Teams)
  • Bonus: Jira/JSM understanding
  • Strong attention to detail and willingness to learn

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