Post-Sales Operations Manager (Weaving Division)

Job Description

We are looking for a Manager- Fulfilment & Customer Experience (Weaving Division) Surat, Gujarat | Full-Time | On-site Quick Overview: As Manager – Fulfilment & Customer Experience , you will be the backbone of everything that happens after the order is confirmed . From production planning to timely delivery, from dispatch execution to handling quality feedback, your mission is simple: ensure a seamless experience for every customer, every time. This role is central to our operations and reports directly to senior leadership. Success here means achieving high OTIF (On-Time-In-Full) delivery rates, minimising quality escalations, and maintaining strong coordination between factory teams and the sales desk. Core Responsibilities: Lead the end-to-end post-sales execution for all weaving orders once rates and quantities are confirmed. Prepare and adjust production schedules daily in coordination with the factory team. Monitor progress on the shop floor for both Air Jet and Water Jet looms . Supervise all aspects of dispatch and delivery , ensuring orders leave on time and reach customers safely. Implement and oversee quality control protocols before shipment. Handle customer feedback, complaints, and resolution with professionalism and speed. Serve as the liaison between the sales, production, and logistics teams . Maintain daily reporting dashboards and issue trackers for internal visibility. Other Ad-Hoc Work Key Requirements: 4–8 years of experience in textile operations, production planning, or dispatch management Strong working knowledge of weaving processes , especially Air Jet and Water Jet looms Proven ability to manage cross-functional coordination under tight deadlines Familiarity with ERP or production planning software (Recommended) Strong communication and organizational skills Fluent in Gujarati, Hindi, and English (preferred) Bachelor’s degree in Textile Technology , Engineering , or a related field Why General Group of Companies and General Polytex Ltd. Be part of a sustainability-first textile manufacturer Work directly with the leadership team on high-impact decisions. Join a legacy business reinventing itself with green innovation and global reach. Fast-growing organisation with clear growth pathways and learning opportunities. Apply Now, Interviews to be scheduled in the first week of July or earlier Feel Free to reach out at tg@gpl.net.in or +9191045 66666 Show more Show less