Policy Enforcement Manager, Shopping

About the job

In this role, you will be dedicated to ensure that YouTube is a place for users, viewers, and creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the you will be on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in the ever-evolving digital world.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Lead enforcement and operations management for YouTube Shopping. Set up and optimize vendor workflows, define clear processes and operational guidelines to improve efficiency.
• Conceive of, design and drive to completion projects that result in significant workflow/process improvements.
• Review graphic, controversial and offensive video content in-line with YouTube’s community guidelines.
• Design and implement performance metrics, analyze operational data for insights, and proactively address gaps to drive efficiency process improvements and automation. Handle escalations with fast turn-around time to define the best plan and provide timely updates to executives.
• Partner with teams across product, business analysts, vendor operations and engineering to solve complex problems and drive innovations. Proactively identify automation and efficiency opportunities using data driven strategies.