PLM Support Analyst

Core Competencies:

• Experience and Functional Knowledge on PLM tools, Teamcenter, ENOVIA
• Experience Customization, Enhancements of Catia and 3DX, Data migration, Integration within PLM platforms
• Handling IT support team that helps users / supplier’s engineers when they are dealing with a technical problem.
• Dealing with users, Application team and suppliers in traditional Incident management model
• Competencies in Incident management, build triage for the problem management, Enhancement & development.
• Knowledge in Problem solving skills using 5Ys, Six Sigma, 5D & 8D analysis.
• Expert level understanding of IT Service Management frameworks and IT Operations
• Strong communication, negotiation, and related skills
  

Responsibilities

• Ensures robust Incident Management for critical issues over a range of time zones. Able to work across different stakeholders to drive issues to a timely resolution.
• Champions a proactive monitoring strategy that includes coverage across all dependent services, effective triage of alerts and root cause identification
• Delivers effective communication of incidents as appropriate, with ongoing status updates.
• Work closely with Suppliers, PDO & Server operation team for the functional and load testing automation to validate 3DX updates to reduce/eliminate manual testing.
• Seeks to understand industry trends and challenges status quo with innovative ideas; Challenges the notion “it can’t be done.”
• Collaborate with Suppliers, PDO & Servers team Provide regular incident status and build triage for problem/Change/knowledge management.
• Work with CFT including suppliers to provide high quality troubleshooting, defect identification, remediation, and testing.
• Communicate often and openly with the team by being responsive to in-person prompts.
• Removes blockers and orchestrates dependencies across product lines.
  

Qualifications