Player Relations Executive

Experience: 2+ Years

Salary: 3 - 4.2 LPA

Joining Date: Immediate joiners required.

Player Relations Executive

About Hudle:

We are a fast-growing platform with one of the pioneers of Indian sport, Ajinkya Rahane as brand ambassador.

Role Overview: As a Customer Success Executive/Intern, you’ll be the heartbeat of our customer experience.

What you’ll do :

Build Relationships:

Onboard & Educate:

Advocate for the Customer: Serve as the voice of the customer internally, relaying feedback and advocating for their needs to enhance our services. 

Drive Engagement: Proactively reach out to customers to ensure satisfaction with their bookings, identify issues at specific venues, and provide internal feedback to minimize future challenges. 

Collaborate Across Teams:

Manage Inbound Communications:

Assist with Subscriptions and Services:

Gather and Report Feedback:

Support Product Development:

Operational Support: Collaborate with various teams to assist with day-to-day operations and help create or update processes for more efficient player relations. 

Monitor and Respond to Reviews: Oversee reviews on Google Business pages for select venues and respond promptly as needed. 

Take Ownership:

Qualification:

• Minimum 2+ years of Experience needed.
• Excellent verbal, written, and interpersonal communication skills (fluency in both English and Hindi)
• Comfortable working with Google Sheets/Excel
• Self-motivated and willing to learn. Interest in sports & fitness is a bonus.
• Ready to work in a dynamic, fast-paced start-up environment.

Benefits:

Start-up environment with plenty of learning and growth opportunities 

Great exposure as the candidate will be working closely with the senior management. 

Employee first culture

Market Salaries 

12 Paid leaves, 12 casual leaves, Major Indian Holidays, Maternity leaves.

Health Insurance 

Monthly Hudle Credits to play sports

Important Links:

Mobile App 

Instagram 

Linkedin  

Website 

Workplace timing and location :

6 days working

Work window : 8:30am-10:30pm (Mon-Fri) and 6:00am-11pm(Sat-Sun)

Sat and Sun are fixed work from home for now. 🙂

Any 8hr shift during the work window mentioned above with one flexible weekoff.

Shift timings during training period - 10am-6pm

Work location- Onward Workspaces- NSIC Okhla Phase 3 · 20, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020, India

Interview and Hiring process :

First call with Human resource about basics. 

Second round on Google meet with Operations - Introduction, basic communication skill check(both Hindi and English),understanding customer service, its importance and impact on business, importance of accountability and ownership at work, basic understanding of Hudle and the functioning of our app.

Final round- In office email writing test, basic questionnaire relating to Hudle with Team Lead. 

Please note:

https://www.linkedin.com/redir/general-malware-page?url=https%3A%2F%2Fhudle%2epage%2elink%2Fgg