20 Playbooks Jobs

As a Cisco DNAC (Digital Network Architecture Center) Specialist, you will be responsible for serving as the primary subject matter expert for Cisco DNA Center. Your key responsibilities will include onboarding, provisioning, and managing network devices such as routers, switches, wireless controllers, and access points. You will be expected to have in-depth knowledge of Assurance features for network health monitoring, troubleshooting, and anomaly detection. In this role, proficiency in Software-Defined Access (SDA) fabric design, implementation, and operations is essential. This includes managing network policies, segmentation, and security integrations using tools like Cisco ISE. You will also be responsible for leveraging automation features, templates, and workflows to ensure efficient network operations. Your duties will involve leading the planning, deployment, and configuration of Cisco DNA Center solutions and related network infrastructure components. Developing and implementing standardized operating procedures (SOPs) and best practices for DNA Center management will be crucial. Additionally, you will perform proactive monitoring, health checks, and capacity planning for the DNA Center appliance and the managed network. As part of troubleshooting and resolution tasks, you will act as an escalation point for complex network issues, utilizing DNA Center's analytics and troubleshooting tools. Root cause analysis (RCA) for critical incidents related to network performance, connectivity, and security will be a key part of your responsibilities. Collaboration with Cisco TAC and other vendors for advanced issue resolution will also be required. Furthermore, you will play a role in mentorship and knowledge transfer by providing expert guidance, training, and knowledge transfer to junior network engineers and operations teams. Creating comprehensive documentation, runbooks, and playbooks related to DNA Center operations will be essential for knowledge sharing and operational efficiency. Preferably, certification in CCNP with Cisco Enterprise Design (ENSLD) would be advantageous for this role.,

As a shift lead in the Security Operations Center (SOC) at Virtusa, you will play a crucial role in supporting SOC operations by conducting detailed threat-based investigations, making recommendations for incident detection methodologies, and offering expert assistance for incident response and monitoring activities. Your responsibilities will include being a technical and strategic leader in driving key performance indicator (KPI) metrics, promoting automation, analytics, and operational efficiencies to enhance the overall security posture. You will be tasked with providing suggestions to enhance security postures, minimize security risks, and identify opportunities for automation to streamline manual efforts. Your role will involve ensuring the highest quality of SOC service delivery and aiding in the development of incident response actions, policies, and procedures, including process enhancements. As the escalation point for advanced security incident escalations from Level 1 SOC analysts, you will oversee all SOC activities and business-as-usual (BAU) tasks during your shift, which involves 24/7 support. Additionally, you will review and improve run books, operating procedures, and playbooks, as well as assign and prioritize tasks and incidents for Level 1 SOC team members. You will manage the incident pipeline, including escalating outstanding incidents, updating incidents as needed, and escalating open incidents when necessary. Furthermore, you will be responsible for meeting service level agreements (SLAs) and leading SOC shift handover calls. Your role will also involve providing continuous improvement initiatives and on-the-job training for Level 1 SOC analysts. Your expertise will be paramount in analyzing logs from various sources such as network devices, applications, infrastructure services, security products, and endpoint data using Security Information and Event Management (SIEM) tools and other security technologies. You will also lead security event and incident investigations, applying industry-recognized incident detection and response frameworks like NIST, MITRE, and others. At Virtusa, we prioritize teamwork, quality of life, and professional development. Join our global team of 30,000 professionals who are dedicated to fostering your personal and career growth. We offer exciting projects, opportunities to work with cutting-edge technologies, and a collaborative environment where great minds come together to innovate and excel.,

As an experienced L3 SOC Analyst, you will play a crucial role in managing security incidents and ensuring the protection of our clients" data and systems. You will be responsible for utilizing your expertise in SIEM tools such as QRadar, Sentinel, or Splunk to detect and respond to security threats effectively. Your strong knowledge of attack patterns, Tools, Techniques, and Procedures (TTPs) will be essential in identifying and mitigating risks. Your primary responsibilities will include acting as an escalation point for high and critical severity security incidents, conducting thorough investigations to assess impact, and analyzing attack patterns to provide recommendations for security improvements. You will also be actively involved in proactive threat hunting, log analysis, and collaborating with IT and security teams to enhance security processes effectively. In addition to hands-on experience with system logs, network traffic analysis, and security tools, your ability to identify Indicators of Compromise (IOCs) and Advanced Persistent Threats (APTs) will be crucial in ensuring the detection of potential threats. You will be expected to document and update incident response processes, participate in team meetings and executive briefings, and train team members on security tools and incident resolution procedures. Your proficiency in setting up SIEM solutions, troubleshooting connectivity issues, and familiarity with security frameworks and best practices will be considered advantageous. Your role will require you to provide guidance on mitigating risks, improving security hygiene, and identifying gaps in security processes to propose enhancements effectively. Join us at UST, a global digital transformation solutions provider with a deep commitment to innovation and agility. With over 30,000 employees in 30 countries, we partner with the world's best companies to drive real impact through transformation. If you are passionate about cybersecurity and eager to make a difference, we welcome you to be a part of our team and help us build for boundless impact, touching billions of lives in the process.,

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You'll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn't mean you've got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that's connected - connected by freedom. ISG seeks a Procurement Specialist to work within a team and be responsible for procurement and various procurement activities for our client base. The Procurement Specialist will be part of a center of excellence and will perform outsourced procurement work for various clients. The essential job functions of the Procurement Specialist include: - Responsible for supplier selection, contract authoring, negotiations, workflow management, RFX processes, Playbooks, and other miscellaneous procurement tasks. - Analyze technology agreements and client data to identify savings opportunities and make recommendations based on analysis. - Negotiate business terms on behalf of clients for software, hardware, and service agreements ranging from $25k to hundreds of millions. - Review, negotiate, and initiate contracts directly with Service Providers on behalf of clients. - Manage required reporting to the client. - Perform contract research and address client queries around IT Agreements. - Provide contract negotiation support in the form of RFXs, supplier negotiation, contract research, review, and analysis, as necessary. - Assist in the development of process improvement strategies to the contract lifecycle process. The requirements for the role include: - At least 6 to 8 years of experience in IT procurement. - Experience in industry procedures, costs, and terms. - Proficient computer skills, including Microsoft Office Suite. - Experienced at compiling and following strict budgets. - Able to multi-task, prioritize, and manage time efficiently. - Exposure to RFX processes. - End-to-end procurement experience. - Must have experience in contract negotiations. At ISG, we don't just accept difference - we celebrate it, support it, and thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace, and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. Please note that the duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time, and the scope of the job may change as necessitated by business demands.,

Role & responsibilities Design and develop XSOAR playbooks to automate repetitive tasks in Security Operations. Integrate various security tools and data sources with XSOAR using APIs, custom integrations, and out-of-the-box connectors. Collaborate with SOC analysts, incident responders, and other cybersecurity teams to identify automation opportunities. Maintain and enhance existing playbooks based on feedback and evolving security requirements. Develop custom scripts (Python) and integrations as needed. Troubleshoot and resolve issues related to XSOAR integrations and playbooks. Document processes, playbooks, and integration procedures for knowledge sharing. Ensure automation workflows comply with security policies, standards, and regulatory requirements. Provide training and mentoring to team members on XSOAR automation best practices. Stay up to date with the latest trends, threats, and technologies in security automation Preferred candidate profile Hands-on experience with Palo Alto Cortex XSOAR (mandatory). Strong knowledge of security operations, incident response, and SOC processes. Proficient in Python scripting (must-have for custom automations and integrations). Experience with RESTful APIs and JSON data format. Familiarity with SIEM, EDR, firewalls, threat intelligence platforms, and other security tools. Strong analytical, problem-solving, and troubleshooting skills. Excellent written and verbal communication skills. Ability to work collaboratively in a fast-paced team environment.

Job Title: Conversational AI Engineer (Dialogflow CX | GenAI) Experience : 4 to 9 Years Employment Type: Full-Time (Permanent/Contract) Work Mode: Remote About the Role We are seeking a Conversational AI Engineer with hands-on experience in building intelligent, user-centric virtual agents using Dialogflow CX and Generative AI tools . This is a high impact role suited for individuals passionate about enhancing digital user interactions through cutting-edge AI-driven conversations. Key Responsibilities : Lead discovery workshops to gather business requirements, use cases, and virtual agent success criteria Build intelligent, engaging, and efficient virtual agents/chatbots using Dialogflow CX Implement advanced NLU/NLP logic (intents, entities, fallback handlers, data stores, etc.) Present chatbot prototypes and working agents to clients for review and QA feedback Integrate Playbooks, APIs, and backend systems to enable end-to-end conversational flows Collaborate with product managers, UX designers, and developers to iterate on agent behavior Create wireframes, mockups, and conversation flows using industry best practices Ensure usability, accessibility, and scalability of virtual agent experiences Monitor performance metrics and support continuous improvement initiatives Must- Have Skills & Experience 3+ years of experience in Conversational AI development Strong hands-on experience with Dialogflow CX (including agents , flows , and generators ) Experience working with Playbooks and GenAI models (e.g., OpenAI/Gemini integrations ) Solid grasp of NLU/NLP fundamentals: intents, utterances, entities, context handling Programming proficiency in Python or Java for data/API integration Experience in deploying and supporting virtual agents for real-world use cases (internal or external) Familiarity with analytical tools such as Looker , Power BI , or Tableau Ability to present technical solutions to clients and resolve QA/feedback-related issues Nice-to-Have Experience with Generative AI fallback handling Knowledge of API gateway integrations and backend orchestration Understanding of conversational UX design principles Exposure to other chatbot platforms (e.g., Rasa, Lex, Microsoft Bot Framework) What Were Looking For Someone who loves creative problem-solving with AI Highly collaborative and confident in client-facing roles Detail-oriented, with a strong passion for conversational UX Self-starter with the ability to own end-to-end conversational workflows Apply Now If You Have Experience With: Dialogflow CX (Flows, Intents, Entities) Generative AI (OpenAI, Gemini, etc.) Conversational Design + API Integration Python/Java-based automation Delivering real-time virtual agent solutions How to Apply: Send Your CV to: careers@stamenssoftware.com

NTT DATA is looking for a GCP Python Gen AI LLM RAG Vertex AI to join their team in Hyderabad, Telangana (IN-TG), India. As a part of this inclusive and forward-thinking organization, you will need to have 4+ years of Software Engineering experience or equivalent demonstrated through various means such as work experience, training, military experience, or education. The ideal candidate should have at least 2+ years of working experience with GCP (Google Cloud Platform) or alternate public/hybrid cloud, with a proven track record of delivering products at scale using cloud services and architectures. Additionally, you should possess 2+ years of experience with Python and 3+ years of experience with GenAI, LLMs, RAG, vector databases, and conversational bots. Exposure to Playbooks, Vertex AI, ADK, and Voice AI is also required. It would be beneficial to have knowledge of LangChain and/or LangGraph, and 4+ years of experience in the Contact Center industry, specifically in design, development, testing, integration with vendors, CRMs, and business applications. Proficiency in IVR/IVA, NLU/NLP, Real-Time Omni-channel Agent experience, and customer journey optimization using AI/ML is a plus. Furthermore, familiarity with Node JS, JAVA, Spring Boot, Kafka, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, NoSQL Databases (Cassandra or Mongo), Graph Databases, and Public Cloud Marketplace services is desirable. Experience with Deep Domain Driven Design and cloud-native Microservices designed for massive scale and seamless resiliency on platforms like PCF/VMWare Tanzu, K8s, or Serverless cloud technologies will be an advantage. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and a robust partner ecosystem. Their services encompass business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is also a leading provider of digital and AI infrastructure worldwide, committed to helping clients innovate, optimize, and transform for long-term success. If you are an exceptional, innovative, and passionate individual looking to grow with a prestigious organization, apply now to be a part of NTT DATA's dynamic team.,

NTT DATA is looking for a GCP Python Gen AI LLM RAG Vertex AI to join the team in Hyderabad, Telangana, India. As a potential candidate, you should have at least 4 years of Software Engineering experience or equivalent, demonstrated through work experience, training, military experience, or education. To be considered for this role, you must have a minimum of 2 years of experience working with GCP (Google Cloud Platform) or alternate public/hybrid cloud, with a proven track record of delivering products using cloud services and architectures at scale. Additionally, you should have at least 2 years of experience with Python, and 3 years of experience with GenAI, LLMs, RAG, vector databases, and conversational bots. Experience with Playbooks and Vertex AI is required, along with exposure to ADK and Voice AI. Knowledge of LangChain and/or LangGraph is considered a plus. Furthermore, candidates with 4+ years of Contact Center industry experience, including design, development, testing, integration with vendors, CRMs, and business applications, are preferred. Familiarity with IVR/IVA, NLU/NLP, Real-Time Omni channel Agent experience, customer journey, and CX/AX optimization using AI/ML is advantageous. Proficiency in Node JS, JAVA, Spring Boot, Kafka, Distributed Caches, Elastic Search technologies, GraphQL, and NoSQL Databases is beneficial. Experience with Graph Databases and Public Cloud Marketplace services is also a plus. Deep Domain Driven Design experience with cloud-native Microservices designed for massive scale and seamless resiliency is desirable, preferably deployed on PCF/VMWare Tanzu, K8s, or Serverless cloud technologies. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. The company is committed to helping clients innovate, optimize, and transform for long-term success. NTT DATA has a diverse team of experts in more than 50 countries and collaborates with a robust partner ecosystem. Their services encompass business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. As a leading provider of digital and AI infrastructure, NTT DATA is dedicated to advancing organizations and society into the digital future confidently and sustainably.,

As an L3 SOC Analyst at CyberProof, a UST Company, you will be a key member of our Security Operations Group, dedicated to helping enterprises react faster and smarter to security threats. With 5 to 7 years of experience under your belt, you will play a crucial role in maintaining secure digital ecosystems through automation, threat detection, and rapid incident response. Your must-have skills include expertise with SIEM vendors such as QRadar, Sentinel, and Splunk, incident response capabilities, and a strong understanding of attack patterns, Tools, Techniques, and Procedures (TTPs). You are experienced in writing procedures, runbooks, and playbooks, possess strong analytical and problem-solving skills, and have hands-on experience with system logs, network traffic analysis, and security tools. Proficiency in identifying Indicators of Compromise (IOCs) and Advanced Persistent Threats (APTs) is essential for this role. Additionally, good-to-have skills involve experience in setting up SIEM solutions, troubleshooting connectivity issues, familiarity with security frameworks and best practices, and the ability to collaborate effectively with IT and security teams. Your responsibilities will include acting as an escalation point for high and critical severity security incidents, conducting in-depth investigations to assess impact and understand the extent of compromise, analyzing attack patterns, and providing recommendations for security improvements. You will be responsible for proactive threat hunting, log analysis, providing guidance on risk mitigation, improving security hygiene, identifying gaps in security processes, and suggesting enhancements. Ensuring end-to-end management of security incidents, documenting incident response processes, defining future outcomes, participating in discussions, meetings, and briefings, as well as training team members on security tools and incident resolution procedures are also part of your role.,

NTT DATA is looking for a GCP Python Gen AI LLM RAG Vertex AI to join their team in Hyderabad, Telangana, India. As a potential candidate, you should have at least 4 years of Software Engineering experience or equivalent demonstrated through various means such as work experience, training, military experience, or education. It is essential to have a minimum of 2 years of experience working with GCP (Google Cloud Platform) or alternate public/hybrid cloud, delivering products with cloud services and cloud architectures at scale. In addition, you should have 2+ years of experience with Python and 3+ years of experience with GenAI, LLMs, RAG, vector databases, and conversational bots. Furthermore, 1+ years of experience with Playbooks and Vertex AI is required for this role. Exposure to ADK (hands-on) and Voice AI is a must. While not mandatory, having experience with LangChain and/or LangGraph is considered a plus. Additionally, 4+ years of Contact Center industry experience would be advantageous, including design, development, testing, integration with vendors, CRMs, and business applications. Proven knowledge in contact center subdomains such as IVR/IVA, NLU/NLP, Real-Time Omni-channel Agent experience, customer journey, and CX/AX experience optimization using AI/ML is beneficial. Moreover, familiarity with Node JS, JAVA, Spring Boot, Kafka, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, and NoSQL Databases (Cassandra or Mongo), Graph Databases, Public Cloud Marketplace services is a good-to-have skill set. Experience with Deep Domain Driven Design with cloud-native Microservices designed and developed for massive scale and seamless resiliency, deployed on PCF/VMWare Tanzu, K8s, or Serverless cloud technologies for at least 2 years is also an added advantage. NTT DATA is a trusted global innovator of business and technology services, with a commitment to helping clients innovate, optimize, and transform for long-term success. Being a part of NTT DATA means being part of a diverse team of experts in over 50 countries, with a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally, and as part of the NTT Group, they invest significantly in R&D to help organizations and society move confidently and sustainably into the digital future. Visit their website for more information.,

66degrees is a leading consulting and professional services company that specializes in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With unmatched engineering capabilities and vast industry experience, we assist the world's leading brands in transforming their business challenges into opportunities and shaping the future of work. At 66degrees, we believe in embracing challenges and achieving success together. These values not only guide us in achieving our company goals but also extend to our people. We are committed to making a significant impact on our employees by fostering a culture that encourages innovation and supports professional and personal growth. We are currently looking for a highly skilled and collaborative Conversational Engineer (Remote Contract 4 months with potential for extension). As a Conversational Engineer, you will be responsible for conducting in-depth technical analysis and effective communication with others. Our ideal candidate excels in focusing on user experience and constructing complex virtual agents for our clients. This is a full-time remote contract role requiring 45 hours per week, and we are looking for a candidate who can join as soon as possible. **Key Requirements:** - Experience with Playbooks & GenAI. **Responsibilities:** - Lead discovery workshops to capture business requirements, success criteria, and constraints in order to understand and prioritize virtual agent requirements. - Develop conversational agents that are engaging, user-friendly, and efficient. - Present conversational agents in Dialogflow CX to customers and address QA issues, feedback, and troubleshooting. - Utilize all components of Dialogflow CX to creatively solve problems, including generators, data stores, and generative fallback. - Collaborate closely with product, development, and engineering teams to validate design solutions and participate in iterative product enhancement cycles. - Generate new concepts, wireframes, mockups, and prototypes based on internal requirements and creative briefs. - Establish visual and interactive standards documentation and ensure that designs align with the technical specifications of the product or application. - Stay informed about industry trends and incorporate this knowledge into your work regularly. **Qualifications:** - 2+ years of experience in building virtual agent solutions, preferably in Dialogflow CX. - Experience in bringing a virtual agent to market or working on a deployed virtual agent, either externally for customers or internally for company associates. - Profound understanding of NLP, NLU, and the complexities of creating and maintaining robust models, intents, and entities. - Strong grasp of the significance of data in the virtual agent continuous improvement lifecycle. - Proficiency in programming languages such as Java or Python to transfer data between source systems for use in virtual agent flows. - Previous experience with user dashboards or analytical applications is advantageous (e.g., Looker, Tableau, Power BI). - Excellent communication and interpersonal skills. - Up-to-date knowledge of web and mobile trends, technology, interface design, and usability standards. - Demonstrated conceptual skills and the ability to create rapid wireframes, mockups, and prototypes effectively.,

Key Responsibilities Lead end-to-end customer onboarding from kick-off to go-live, ensuring every customer gets value, fast Ensure $1M+/quarter revenue realization through successful customer activations and onboarding journeys Build the foundation of our Customer Success practice, focused on value delivery and product adoption. Build the automated Onboarding and Delivery management flows in collaboration with the Product team to ensure that the system is capable of onboarding 100+ customers per month. Capture onboarding insights and drive structured feedback loops into the product roadmap for better product-market fit Collaborate cross-functionally with Product, Engineering, AI, and Sales teams to remove onboarding friction Develop scalable onboarding frameworks, automations, and playbooks that can grow with us Lay the groundwork to build and lead a Customer Onboarding & Success team as we scale Lead and execute the customer onboarding journey from kick-off to go-live for top retail clients Translate complex onboarding processes into scalable playbooks Drive automation-first onboarding practices using AI tools What Will Make You Successful 810 years of experience in Customer Success, Program Management, or Strategy roles in B2B SaaS / AI-led products Strong pedigree with proven track record in customer-facing roles Past exposure to early-stage or fast-scaling startups; ability to build from 0 to 1 Experience in influencing product development based on customer onboarding feedback Strong grasp of automation, CRM, and AI-led customer engagement Demonstrated maturity to lead cross-functional teams and eventually build a team from the ground up Experience managing teams in the past; comfortable starting as an IC Excellent communication, stakeholder management, and strategic thinking skills Willingness to work US hours to support US-based customers (6 PM to 3 AM) from office Comfortable in a fast-moving, ambiguous startup environment where brand is built iteratively Deep alignment with Spyne AI's core values: Customer Obsession, Think 10X- Not 10%, Extreme Ownership, Relentless Innovation Machine

Senior B2B Sales & SaaS Growth Strategist Courier Services & Delivery Software | Remote | Marketing-Driven Company:* 1Courier Inc. (Canadian Based Company) Location: Remote (Tamil Nadu ) Type: Full-Time | Senior Level About 1Courier Inc. 1Courier Inc. is a fast-scaling courier company in the Greater Toronto Area (Canada), specializing in same-day and scheduled delivery services for healthcare, legal, retail, and industrial clients. Alongside our courier services, weve developed a *proprietary last-mile delivery software* platform tailored for courier companies, pharmacies, and retailers to automate and optimize delivery logistics. We are now seeking a *Senior B2B Sales & Growth Strategist* with a strong track record in *enterprise sales, **SaaS client acquisition, and **digital marketing oversight* to take our logistics services and software platform to the next level. *Position Overview* This is a senior, high-impact role for a *proven sales leader* with a strong understanding of logistics or delivery tech. You’ll lead outbound acquisition efforts, close strategic partnerships, expand our SaaS client base, and oversee digital marketing initiatives to fuel pipeline growth. You’ll work closely with leadership to shape pricing, messaging, and market strategy. *Key Responsibilities* *Enterprise B2B Sales & SaaS Expansion (Primary Focus)* * Lead the full sales cycle for both courier services and delivery software—from outreach to contract. * Target and close high-value accounts in: * *Courier companies* (white-label software) * *Pharmacies & labs* (delivery compliance and tracking) * *Retail & eCommerce* businesses (real-time delivery software) * Deliver compelling presentations and demos of 1Courier’s software and service solutions. * Negotiate contracts, pricing, and terms with C-level executives and decision-makers. * Refine and scale sales strategy, playbooks, and performance KPIs. *Digital Marketing Strategy & Execution* * Plan and monitor lead-gen campaigns via *Google Ads, **LinkedIn Ads, and **social media marketing*. * Collaborate with content and design teams to drive effective messaging. * Build funnels that convert – from click to client. * Analyze marketing data to refine messaging and campaign ROI. *Inbound Sales & Customer Support (as needed)* * Respond to inbound inquiries with a consultative approach. * Support client onboarding, especially for SaaS platform accounts. *Team Collaboration & Strategy* * Work with leadership to refine go-to-market strategies. * Contribute to product development feedback, pricing models, and onboarding processes. * May mentor or train junior sales and marketing staff. *Qualifications* * *5+ years of B2B sales experience, including at least **2+ years selling SaaS or logistics solutions*. * Proven ability to *close high-value deals* and consistently exceed revenue targets. * Deep knowledge of sales processes, CRM best practices, and SaaS onboarding. * Experience managing or actively contributing to *digital marketing campaigns* (Google Ads, social, or email). * Strong leadership, analytical, and negotiation skills. * Self-starter with high accountability and business acumen. * Experience in courier, logistics, transportation tech, or last-mile delivery software is a strong asset. --- *What We Offer* * Remote * Senior-level compensation: *Base + aggressive commission * Direct influence over product-market strategy and client portfolio. * Opportunities to lead sales and marketing teams as we scale. * Entrepreneurial, agile work environment with strong leadership support. *To Apply* Send your resume and a brief cover note to vick.panchad@1courier.com with the subject line: *Senior B2B Sales Strategist – [Your Full Name]*

Minimum 5 years of direct experience as a ServiceNow Application Developer Experience developing, configuring, and customizing the ServiceNow platform to meet business requirements Working knowledge of the process for developing and supporting custom applications Experience with Service Portals, UI Builders, Workspaces, Playbooks, UI Component Development Hands-on experience with ServiceNow App Engine, Studio, Scripting, Workflows, UI Builder, Workspaces, and Integration Hub Experience with any of the modern UI frameworks like Angular, React JS Strong experience with JavaScript Ability to write clean, efficient, and maintainable code Flexible and adaptable, with the ability to learn new concepts quickly Proven ability to work effectively in a team environment with aggressive deadlines and multiple priorities, as well as independently with minimal supervision Excellent written and verbal communication skills

Position : ServiceNow CSM Architect Shift Timing: AEST (Australian Eastern Standard Time, AEST Time Zone) Experience: Minimum 10 Years Notice Period: Immediate to 15 Days Only Mandatory E xperience ServiceNow CSM expertise with architecture and implementation of Case Management, Playbooks, Virtual Agent, AWA, Communities, FSM, Flow Designer, IntegrationHub, Performance Analytics, REST/SOAP APIs, Agile/Scrum delivery, and strong stakeholder management. Job Description Key Responsibilities The ServiceNow CSM Architect will be responsible for the design, architecture, and implementation of scalable and efficient Customer Service Management (CSM) solutions within the ServiceNow platform. The ideal candidate will have deep CSM expertise and the ability to align platform capabilities with business goals. Core Responsibilities: Lead architecture and end-to-end design of CSM solutions: Case Management, Playbooks, Virtual Agent, AWA, Communities, Knowledge Management, and FSM. Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions. Define and maintain CSM roadmap and architecture aligned with platform capabilities. Provide architectural leadership across the project lifecyclefrom discovery to deployment. Create and review architecture documents, high-level designs, and integration specs. Ensure compliance with ServiceNow best practices in performance, security, and scalability. Support integrations with external platforms (CRM, contact centre tools, customer portals). Enforce platform governance, standards, and development best practices. Mentor development teams and assist with complex configurations/customizations Qualifications and Skills Bachelor's degree in Computer Science, IT, or a related field. 8+ years of ServiceNow experience with 3+ years in an architect role. Strong hands-on experience with ServiceNow CSM implementations. Proficiency in Flow Designer, Integration Hub, Virtual Agent, Predictive Intelligence, and Performance Analytics. Experience in REST/SOAP API integrations. Excellent stakeholder interaction, presentation, and documentation skills. Certifications Required: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist CSM Preferred experience with: Experience Designer, Employee Centre Industry-specific CSM configurations (e.g., telecom, public sector) Agile/Scrum project delivery Soft Skills Strong problem-solving and analytical thinking. Excellent communication both written and verbal. Leadership ability with strong stakeholder influence. Email: Sam@hiresquad.in

Job Summary: We are looking for a skilled Microsoft Sentinel SIEM Engineer to join our Cybersecurity Operations team. The ideal candidate will be responsible for the deployment, configuration, integration, and operational support of Microsoft Sentinel as a core SIEM platform, ensuring efficient threat detection, incident response, and security monitoring. Key Responsibilities: Design, implement, and manage Microsoft Sentinel for enterprise security monitoring. Develop and maintain analytic rules (KQL-based) and detection use cases aligned with MITRE ATT&CK. Integrate various log sources (on-prem and cloud) including Microsoft 365, Azure, AWS, endpoints, firewalls, etc. Create and manage playbooks using Azure Logic Apps for automated incident response. Monitor data connectors and ensure log ingestion health and optimization. Conduct threat hunting and deep dive analysis using Kusto Query Language (KQL). Optimize performance, cost, and retention policies in Sentinel and Log Analytics workspace. Collaborate with SOC analysts, incident responders, and threat intelligence teams. Participate in use case development, testing, and fine-tuning of alert rules to reduce false positives. Support compliance and audit requirements by producing relevant reports and documentation. Required Skills & Qualifications: 3+ years of experience working with Microsoft Sentinel SIEM. Strong hands-on experience with KQL (Kusto Query Language) . Solid understanding of log ingestion from different sources including Azure, O365, Defender, firewalls, and servers. Experience with Azure Logic Apps for playbook creation and automation. Familiarity with incident response workflows and threat detection methodologies. Knowledge of security frameworks such as MITRE ATT&CK, NIST, or ISO 27001 . Microsoft certifications such as SC-200 (Microsoft Security Operations Analyst) or AZ-500 are preferred. Good to Have: Experience with Defender for Endpoint, Defender for Cloud, Microsoft Purview. Knowledge of other SIEM platforms (e.g., Splunk, QRadar) for hybrid environments. Scripting experience (PowerShell, Python) for automation and integration. Certifications (Preferred but not mandatory): SC-200 : Microsoft Security Operations Analyst AZ-500 : Microsoft Azure Security Technologies CEH , CompTIA Security+ , or equivalent

Job Title: ServiceNow SecOps Engineer Experience: 3+ Years Employment Type: Full-Time Industry: IT Services & Consulting Functional Area: IT Security / Cybersecurity / ServiceNow Job Description: We are seeking a dynamic and experienced ServiceNow Security Operations (SecOps) Engineer with 3+ years of hands-on experience in implementing and supporting Security Incident Response, Vulnerability Response, and Threat Intelligence modules. The ideal candidate will have a strong background in cybersecurity workflows, integrations, and automation within the ServiceNow platform. Key Responsibilities: Implement, configure, and support ServiceNow SecOps modules : Security Incident Response (SIR) Vulnerability Response (VR) Threat Intelligence (TI) Configuration Compliance (optional) Integrate ServiceNow SecOps with security tools such as Tenable, Qualys, Splunk, QRadar, MISP , and Threat Intel feeds using REST APIs or IntegrationHub. Build and customize playbooks, workflows, and automation using Flow Designer or Workflow Editor. Maintain integration between CMDB and SecOps , ensuring asset-vulnerability mapping and incident correlation. Customize vulnerability scoring algorithms and support remediation planning with stakeholders. Develop and maintain dashboards, reports, and KPIs for security operations. Collaborate with SOC teams, IT teams, and developers to streamline threat and vulnerability management processes. Perform routine upgrades, patching, and configuration audits for the SecOps suite. Participate in incident triage and threat hunting activities as required. Required Skills: 3+ years of hands-on experience with ServiceNow SecOps modules . Strong knowledge of cybersecurity concepts , frameworks (NIST, MITRE), and response workflows. Experience in ServiceNow scripting (Business Rules, Script Includes, Glide APIs). Working knowledge of REST API integrations , JSON parsing, and MID Server configurations. Familiarity with SIEM and vulnerability scanners (e.g., Splunk, Tenable, Qualys). Good understanding of CMDB , CI relationships, and data quality practices. Strong communication and problem-solving skills. ITIL v4 and/or ServiceNow Certified Implementation Specialist SecOps (preferred). Education: Bachelors degree in Computer Science, Information Security, or related field. Relevant certifications are a plus: ServiceNow Certified Implementation Specialist SecOps CEH, Security+, or equivalent

KEY Capabilities Experience in working with Splunk Enterprise, Splunk Enterprise Security & Splunk UEBA Minimum of Splunk Power User Certification Good knowledge in programming or Scripting languages such as Python (preferred), JavaScript (preferred), Bash, PowerShell, Bash, etc. Perform remote and on-site gap assessment of the SIEM solution. Define evaluation criteria & approach based on the Client requirement & scope factoring industry best practices & regulations Conduct interview with stakeholders, review documents (SOPs, Architecture diagrams etc.) Evaluate SIEM based on the defined criteria and prepare audit reports Good experience in providing consulting to customers during the testing, evaluation, pilot, production and training phases to ensure a successful deployment. Understand customer requirements and recommend best practices for SIEM solutions. Offer consultative advice in security principles and best practices related to SIEM operations Design and document a SIEM solution to meet the customer needs Experience in onboarding data into Splunk from various sources including unsupported (in-house built) by creating custom parsers Verification of data of log sources in the SIEM, following the Common Information Model (CIM) Experience in parsing and masking of data prior to ingestion in SIEM Provide support for the data collection, processing, analysis and operational reporting systems including planning, installation, configuration, testing, troubleshooting and problem resolution Assist clients to fully optimize the SIEM system capabilities as well as the audit and logging features of the event log sources Assist client with technical guidance to configure end log sources (in-scope) to be integrated to the SIEM Experience in handling big data integration via Splunk Expertise in SIEM content development which includes developing process for automated security event monitoring and alerting along with corresponding event response plans for systems Hands-on experience in development and customization of Splunk Apps & Add-Ons Builds advanced visualizations (Interactive Drilldown, Glass tables etc.) Build and integrate contextual data into notable events Experience in creating use cases under Cyber kill chain and MITRE attack framework Capability in developing advanced dashboards (with CSS, JavaScript, HTML, XML) and reports that can provide near real time visibility into the performance of client applications. Experience in installation, configuration and usage of premium Splunk Apps and Add-ons such as ES App, UEBA, ITSI etc Sound knowledge in configuration of Alerts and Reports. Good exposure in automatic lookup, data models and creating complex SPL queries. Create, modify and tune the SIEM rules to adjust the specifications of alerts and incidents to meet client requirement Work with the client SPOC to for correlation rule tuning (as per use case management life cycle), incident classification and prioritization recommendations Experience in creating custom commands, custom alert action, adaptive response actions etc. Qualification & experience Minimum of 3 to 6 years experience with a depth of network architecture knowledge that will translate over to deploying and integrating a complicated security intelligence solution into global enterprise environments. Strong oral, written and listening skills are an essential component to effective consulting. Strong background in network administration. Ability to work at all layers of the OSI models, including being able to explain communication at any level is necessary. Must have knowledge of Vulnerability Management, Windows and Linux basics including installations, Windows Domains, trusts, GPOs, server roles, Windows security policies, user administration, Linux security and troubleshooting. Good to have below mentioned experience with designing and implementation of Splunk with a focus on IT Operations, Application Analytics, User Experience, Application Performance and Security Management Multiple cluster deployments & management experience as per Vendor guidelines and industry best practices Troubleshoot Splunk platform and application issues, escalate the issue and work with Splunk support to resolve issues Certification in any one of the SIEM Solution such as IBM QRadar, Exabeam, Securonix will be an added advantage Certifications in a core security related discipline will be an added advantage.

Your key responsibilities Architecting and implementation of Defender XDR. Perform as the subject matter expert on Microsoft Defender for the customer, use the capabilities of the solution in the daily operational work for the end customer. Securing overall cloud environments by applying cybersecurity tools and best practices Advise customers on best practices and use cases on how to use this solution to achieve customer end state requirements. Content development which includes developing process for automated security event monitoring and alerting along with corresponding event response plans for systems Skills and attributes for success Hands-on experience with Microsoft Defender and related technologies (e.g., Windows Defender, Microsoft Defender XDR, Defender for cloud). Ability to work independently and collaboratively in a fast-paced environment, with a strong commitment to customer service and teamwork. Expertise in use case management in Defender XDR Create and maintain documentation related to Microsoft Defender configuration, policies, procedures, and incident response playbooks. Expertise in Microsoft Intune for AV policy creation and deployment Knowledge in Cloud technologies such as Azure, AWS Strong technical knowledge in Windows Server/Linux Identify opportunities for performance optimization and efficiency improvements within Microsoft Defender solutions, and implement changes as needed Scripting knowledge (Python, Bash, PowerShell) Extensive knowledge of different security threats Good knowledge and experience in Security Monitoring Good knowledge and experience in Cyber Incident Response To qualify for the role, you must have B. Tech./ B.E. with sound technical skills Strong command on verbal and written English language. Demonstrate both technical acumen and critical thinking abilities. Strong interpersonal and presentation skills. Certification in Azure (SC-200, SC-100, SC-900,AZ-500) (any other cloud vendor certification i

Role & responsibilities Lead security incident response in a cross-functional environment and drive incident resolution. Lead and develop Incident Response initiatives that improve customer capabilities to effectively respond and remediate security incidents. Perform digital forensic investigations and analysis of a wide variety of assets including endpoints. Perform log analysis from a variety of sources to identify potential threats. Build automation for response and remediation of malicious activity. Write complex search queries in the EDR as well as SIEM tools for hunting the adversaries. Works on SOAR cases, automation, workflow & Playbooks. Integrating and working on Identity solutions. Developing SIEM use cases for new detections specifically on identity use cases Working experience in Microsoft On-prem and Entra ID solutions Good knowledge in Active Directories and Tier 0 concepts Very good knowledge of operating systems, processes, registries, file systems, and memory structures and experience in host and memory forensics (including live response) on Windows, macOS and Linux. Experience investigating and responding to both external and insider threats. Experience with attacker tactics, techniques, and procedures (MITRE ATT&CK) Experience analyzing network and host-based security events Preferred candidate profile Domain SOC, Lead- Incident Response Interested can share me there resume in recruiter.wtr26@walkingtree.in