Gainsight / PSO Consultant

As a Gainsight / PSO Consultant at Zywave in India, you will play a crucial role in supporting the customer success strategy by being a technical and functional expert on Gainsight. Your responsibilities will include designing, implementing, and optimizing Gainsight solutions for both internal and client-facing scenarios. You will collaborate with global Professional Services and Operations teams to ensure seamless adoption and alignment with business processes. Key Responsibilities: - Act as the subject matter expert (SME) on Gainsight for Zywaves India team. - Own the configuration, customization, and administration of Gainsight across multiple business units. - Design and implement business processes, playbooks, and workflows in Gainsight to enhance customer engagement and retention. - Collaborate with global PSO teams to deliver end-to-end Gainsight implementations for internal and external stakeholders. - Manage integration of Gainsight with other enterprise systems such as Salesforce, boundary apps, and data platforms. - Partner with Customer Success, Product, and Data teams to define KPIs, dashboards, and reports for actionable insights. - Translate business stakeholder needs into Gainsight solutions while balancing technical feasibility and business outcomes. - Ensure best practices in data integrity, governance, and automation within Gainsight. - Provide training, enablement, and documentation to end-users and stakeholders. Qualifications & Skills: - 5+ years of experience in CRM / Customer Success platforms, with at least 2+ years of direct Gainsight experience. - Strong background in Gainsight Administration, Configuration, and Integration. - Experience with Salesforce integration (Sales/Service Cloud) and API-based data flows. - Knowledge of customer success operations (CS Ops), including health scores, journey mapping, playbooks, and retention metrics. - Ability to gather business requirements and translate them into scalable Gainsight solutions. - Strong data analysis, reporting, and dashboard creation skills. - Excellent stakeholder management and communication skills. - Experience working in global organizations across cross-functional and customer-facing teams. If you choose to join Zywave, you will: - Play a key role in shaping Zywaves Customer Success operations with Gainsight. - Work at the intersection of business and technology, delivering high-impact solutions. - Collaborate with global teams in a high-growth, innovation-driven environment. - Have the opportunity to build expertise in RevTech and InsurTech leadership.,