Gainsight / PSO Consultant Customer Success & Product Operations Zywave

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a Gainsight / PSO Consultant at Zywave India, your role will involve being a technical and functional expert on Gainsight to support the customer success strategy. You will collaborate with global Professional Services and Operations teams to design, implement, and optimize Gainsight solutions for both internal and client-facing use cases. Your responsibilities will include technical configuration, integration, and business alignment, translating client success processes into Gainsight capabilities for seamless adoption. Additionally, you will engage with stakeholders from Product, Customer Success, and Technical teams. Key Responsibilities: - Act as the subject matter expert (SME) on Gainsight for Zywave's India team. - Own the configuration, customization, and administration of Gainsight across multiple business units. - Design and implement business processes, playbooks, and workflows in Gainsight to enhance customer engagement and retention. - Collaborate with global PSO teams to deliver end-to-end Gainsight implementations for internal and external stakeholders. - Manage the integration of Gainsight with other enterprise systems such as Salesforce, boundary apps, and data platforms. - Partner with Customer Success, Product, and Data teams to define KPIs, dashboards, and reports for actionable insights. - Translate business stakeholders" needs into Gainsight solutions, considering technical feasibility and business outcomes. - Ensure best practices in data integrity, governance, and automation within Gainsight. - Provide training, enablement, and documentation to end-users and stakeholders. Qualifications & Skills: - 5+ years of experience in CRM / Customer Success platforms, with at least 2+ years of direct Gainsight experience. - Strong background in Gainsight Administration, Configuration, and Integration. - Experience with Salesforce integration (Sales/Service Cloud) and API-based data flows. - Knowledge of customer success operations (CS Ops), including health scores, journey mapping, playbooks, and retention metrics. - Ability to gather business requirements and translate them into scalable Gainsight solutions. - Strong data analysis, reporting, and dashboard creation skills. - Excellent stakeholder management and communication skills. - Experience working in global organizations across cross-functional and customer-facing teams. Why Join Zywave - Play a key role in shaping Zywave's Customer Success operations with Gainsight. - Work at the intersection of business and technology, delivering high-impact solutions. - Collaborate with global teams in a high-growth, innovation-driven environment. - Opportunity to build expertise in RevTech and InsurTech leadership.,

Posted 3 days ago

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Gainsight / PSO Consultant Zywave

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a Gainsight / PSO Consultant at Zywave in India, you will play a crucial role in supporting the customer success strategy by being a technical and functional expert on Gainsight. Your responsibilities will include designing, implementing, and optimizing Gainsight solutions for both internal and client-facing scenarios. You will collaborate with global Professional Services and Operations teams to ensure seamless adoption and alignment with business processes. Key Responsibilities: - Act as the subject matter expert (SME) on Gainsight for Zywaves India team. - Own the configuration, customization, and administration of Gainsight across multiple business units. - Design and implement business processes, playbooks, and workflows in Gainsight to enhance customer engagement and retention. - Collaborate with global PSO teams to deliver end-to-end Gainsight implementations for internal and external stakeholders. - Manage integration of Gainsight with other enterprise systems such as Salesforce, boundary apps, and data platforms. - Partner with Customer Success, Product, and Data teams to define KPIs, dashboards, and reports for actionable insights. - Translate business stakeholder needs into Gainsight solutions while balancing technical feasibility and business outcomes. - Ensure best practices in data integrity, governance, and automation within Gainsight. - Provide training, enablement, and documentation to end-users and stakeholders. Qualifications & Skills: - 5+ years of experience in CRM / Customer Success platforms, with at least 2+ years of direct Gainsight experience. - Strong background in Gainsight Administration, Configuration, and Integration. - Experience with Salesforce integration (Sales/Service Cloud) and API-based data flows. - Knowledge of customer success operations (CS Ops), including health scores, journey mapping, playbooks, and retention metrics. - Ability to gather business requirements and translate them into scalable Gainsight solutions. - Strong data analysis, reporting, and dashboard creation skills. - Excellent stakeholder management and communication skills. - Experience working in global organizations across cross-functional and customer-facing teams. If you choose to join Zywave, you will: - Play a key role in shaping Zywaves Customer Success operations with Gainsight. - Work at the intersection of business and technology, delivering high-impact solutions. - Collaborate with global teams in a high-growth, innovation-driven environment. - Have the opportunity to build expertise in RevTech and InsurTech leadership.,

Posted 4 days ago

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