66 Personal Secretary Jobs - Page 2

# Manage schedules, calendars & communication, Project Coordination. # Travel Arrangements, Scheduling of meetings, MOM Office communication, Expense management. # Make travel and accommodation arrangements # Submit expenses & weekly reports Required Candidate profile # Graduate. Male candidate can apply. # Worked with Top Management. # Excellent Oral & Written communication skills Please share resume at roma@stenohouse.com or whatsapp at 9871176333

Position- Personal Secretary / PA to Chairman Level / Grade- AGM / DGM Vertical- Administration Business Unit- Center of Excellence Department- Administration Reporting Officer- Chairman Sir Minimum Requirements Level of Education- Bachelors degree or equivalent experience in Business Administration or related field. Experience- Minimum of 10 years of experience in an executive assistant or similar role. Position The Executive Secretary to Chairman is responsible for providing direct administrative support to the Chairman. This role includes a wide range of tasks such as managing the Chairman’s schedule, handling communications, preparing reports, and coordinating events. The executive secretary acts as a point of contact between the Chairman and internal / External stakeholders. Roles, Responsibilities & Accountability Manage and maintain the Chairman’s calendar, including scheduling meetings and appointments. Prepare and handle correspondence, reports, and documents for the Chairman. Coordinate and organize meetings, conferences, and travel arrangements. Act as a liaison between the Chairman and other departments or external partners Handle confidential information with discretion and professionalism. Assist in the preparation of presentations and reports for board meetings and other events. Monitor and respond to emails and other communications on behalf of the Chairman. Maintain office systems, including data management and filing. Technical Skills Microsoft Office Calendar Management Document Preparation Travel Coordination Communication Skills Confidentiality Time Management Behavioral Skills Strong organizational and time-management skills. Excellent communication and interpersonal abilities. High level of integrity and ability to maintain confidentiality. Attention to detail and problem-solving skills. Note: Female Candidates Only – (Fair and Good Height) Preferably from Aviation and Guest relations industry

Coordinate with business associates and vendors and follow-ups dealing with correspondence and phone calls Should be more friendly and good at learning about business development. multitasking handling skill https://www.instagram.com/wowgifft/reels/ Required Candidate profile Additional advantage for any one's knowledge Hindi , Malayalam or Kannada

Personal Secretary/ EA Good communication Must Be Open Minded, Energetic & Must Be Having Pleasing Personality Perks and benefits Exp- 0 to 5 yrs Location- Faridabad Near By Metro Station Resume share at whatsapp: 7303127089

To manage scheduling, travel & correspondence for the President Designate Ensure seamless communication with stakeholders Oversee event planning, agenda creation Conduct background research & compile comprehensive briefing notes for meetings Required Candidate profile 5 to 10 years of experience as a EA to CXO / President / MD Expertise in travel logistics & scheduling Excellent communication & interpersonal skills Proficiency in business writing and research

Key Responsibilities: Administrative Support: 1. Manage the MD's calendar, schedule meetings, appointments, and travel arrangements. 2. Handle incoming and outgoing correspondence, emails, and phone calls on behalf of the MD. 3. Prepare and edit documents, reports, presentations, and other materials as required. 4. Maintain accurate records and filing systems, both electronic and physical. 5. Handle confidential documents ensuring they remain secure. 6. Organise and coordinate internal and external meetings, including preparing agendas, taking minutes, and following up on action items. 7. Plan and arrange domestic and international travel, including flights, accommodations, transportation, and itineraries. 8. Prepare travel expense reports and ensure timely reimbursement. 9. Handle sensitive and confidential information with the utmost discretion and professionalism. 10. Act as a trusted liaison between the MD and internal/external stakeholders. 11. Provide personal support to the MD as needed, which may include running errands and managing personal tasks. 12. Ready to travel both (Domestic & International).

Provide support to Principal in daily operations. Attend phone calls, prepare/maintain - letters, notes, agendas, contacts, Email DLs etc. Review & prioritize all incoming visitors/ correspondences. Manage files related to operations & events. Required Candidate profile FEMALES & IMMEDIATE JOINERS only Chinchwad loc. Good verbal skills in English & Hindi (Marathi prf., not compulsory) Excellent written & presentation skills in English Good Soft skills & personality

Graduation & Diploma / Certificate in Secretarial Practice / MS Office with 2+ Years of experience in reputed Organization. Shorthand Speed : 80 Words per minute. Computer Based Typing Speed : 40 Words per minute in English. Required Candidate profile English Shorthand Speed test. Vocabulary Test. Computer based typing test. Proficiency of Computer operation. Good Communication Skills. Accommodation will also be provided by the organization. Perks and benefits Negotiable - Depending Upon Candidate & Experience

Job Overview: The Executive Assistant (EA) will provide comprehensive administrative and operational support to the Director, ensuring efficient time management, effective communication, and seamless execution of key initiatives. The EA will act as a strategic partner to the Director, managing tasks with a high level of professionalism, discretion, and attention to detail. Key Roles & Responsibilities: Financial Analysis and Reporting: Gather, analyze, and interpret financial data to assist the Director in strategic planning and decision-making. Prepare detailed financial reports, budgets, forecasts, and variance analysis for the Directors review. Track key financial metrics and trends, presenting insights and recommendations. Support the Director with financial models, cost-benefit analyses, and performance evaluations. Ensure financial data accuracy and integrity across reports. Communication Management: Act as the primary point of contact between the Director and internal/external stakeholders. Screen, prioritize, and respond to emails, phone calls, and other correspondence on behalf of the Director. Draft and edit emails, reports, presentations, and other documents. Expense Management: Track, manage, and categorize all personal and professional expenses for the CEO. Prepare and reconcile expense reports on a weekly/monthly basis for submission and approval. Ensure timely payment of bills, invoices, and other financial obligations for both personal and business purposes. Maintain detailed records of expenses, receipts, and financial documents in an organized manner. Monitor budgets, flag discrepancies, and provide updates to the CEO. Liaise with accounting and finance teams to ensure accuracy in reporting and compliance with company policies. Travel Management: Plan and organize travel itineraries, bookings and schedules of official trips. Track travel-related expenses, ensuring accurate and timely reporting. Prepare cost estimates for trips and optimize expenses where possible. Meeting Coordination: Coordinate and schedule meetings with vendors, investors, and key stakeholders as per the Director's priorities. Prepare and share meeting agendas and relevant documents in advance to ensure focused and productive discussions. Accurately record Minutes of Meeting (MoM) for vendor or investor meetings, ensuring all key points, decisions, action items, owners, and deadlines documented. Proactively follow up on assigned action items to ensure timely completion and provide regular status updates to the Director. Maintain a systematic and easily accessible record of all MoMs and associated documents for future reference. Summarize critical insights, opportunities, or challenges from meetings to support the Director in strategic decision-making. Social Media Management: Manage and monitor the Director's professional and personal social media accounts (LinkedIn, Twitter, Instagram, etc.) to ensure a consistent and professional online presence. Create, curate, and schedule posts, ensuring alignment with the Directors personal brand, company vision,and key messages. Draft engaging content for announcements, industry insights, and thought leadership pieces under the Director's direction. Email Management: Manage and monitor the Directors inbox to ensure timely responses and organized communication. Prioritize, filter, and categorize incoming emails to highlight critical matters requiring the Directors immediate attention. Draft, proofread, and send professional and well-articulated emails on behalf of the Director. Respond to routine inquiries, delegate tasks to appropriate team members, and follow up on pending communications. Maintain confidentiality and professionalism when handling sensitive information. Regularly organize and archive emails to ensure a clean and efficient email system. Track and escalate important follow-ups, deadlines, and action items from email correspondence to ensure nothing is overlooked. Qualifications and Requirements: Education: Bachelors degree in Business Administration, Management, or a related field preferred. Experience: 0-4 years of experience in a similar role supporting senior executives or directors. Exceptional organizational and time-management abilities. Strong written and verbal communication skills. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and project management tools. Ability to work independently, take initiative, and prioritize tasks. High level of professionalism, discretion, and interpersonal skills. Flexibility to adapt to changing priorities and deadlines. Key Performance Indicators (KPIs): Calendar and Scheduling Efficiency: 100% of the Director's calendar is up-to-date and conflicts are proactively resolved. Reduction of scheduling errors and missed appointments to 0%. Communication Effectiveness: 95% of emails, calls, and correspondence are responded to or delegated within 24 hours. Timely drafting and delivery of high-quality documents and reports. Meeting Coordination: Meetings are organized seamlessly with 100% of agendas and supporting materials prepared in advance. Action items from meetings are tracked and reported, with at least 90% completion within deadlines. Project Delivery and Task Management: On-time completion of projects or tasks assigned by the Director with a 95% accuracy rate. Effective tracking of project milestones, ensuring 90% adherence to deadlines. Operational Efficiency: Expense reports and documentation are submitted accurately and on time with a 100% compliance rate. Stakeholder Management: Positive feedback from internal and external stakeholders regarding timely communication and follow-ups. Strong relationship-building demonstrated through successful collaboration across teams. Travel: Occasional travel to construction sites and other company facilities as required. Working Hours: Full-time position with flexible working hours, depending on project needs

We are Hiring for Young and Energetic Female Personal Secretary / Executive Assistant for our Tier 1 Automotive in Oragadam Chennai Job description Executive assistant to CEO Coordinate executive communications, including taking calls, responding to emails and interfacing with internal and external stakeholders Prepare internal and external corporate documents for team members and industry partners Schedule meetings and appointments and take minutes and follow through with action items Be responsible for travel and manage travel itineraries Arrange corporate events and help plan company events, meetings, and employee team building activities or special projects. Maintain an organized filing system of paper and electronic documents Uphold a strict level of confidentiality Develop and sustain a level of professionalism among staff and clientele Preparation of documents such as standard contracts, disclosure agreements etc. Manage the recruitment and selection process including onboarding Orientation of new employees by providing information about the company policies and other general information about the company Organizes and maintains the Human Resources filing system- ensures accuracy and completeness of confidential personnel files and employee records Assess training needs to apply and monitor training program Assist CEO on various projects and reporting including strategic research projects To carry out other duties which may reasonably be required by the Chief Executive Officer from time to time in the course of IN logics business and which fit the roles purpose as stated and for which the position holder is qualified or has received adequate training or instruction. Interested candidates can call me at Thanks and Regards L Sainath Jayaram SAI HR CONSULTANTS DIRECTOR TALENT ACQUISITION 8015088704 sainathjayaram95@gmail.com

Role & responsibilities Backend Support: Provide essential administrative support to the sales team and Vice President, handling day-to-day tasks such as data entry, managing client communications, and ensuring smooth workflow in the department. Sales Reports: Prepare weekly and monthly sales performance reports, tracking key metrics, analyzing trends, and ensuring timely delivery to the team and management. Meeting Coordination: Take minutes during team meetings, ensuring all important details, actions, and decisions are accurately recorded and shared with relevant stakeholders. Executive Assistance: Provide administrative support to the Vice President, managing schedules, coordinating appointments, and handling correspondence as required. CRM Management: Maintain and update customer and sales data in CRM systems, ensuring accuracy and accessibility. Liaison between Teams: Act as a point of contact between the sales team and other departments to ensure alignment and communication. Preferred candidate profile Sales Experience: Experience in sales operations or as part of a sales team is an added advantage. Problem Solving: Proactive approach to identifying and resolving issues before they escalate. Team Player: Collaborative attitude with the ability to work well with cross functional teams.

Hiring an EA to a Managing Partner Experience in Personal Assistance is required 3-5 years of experience as an assistant or secretary to an MD Ensure outstanding follow-up skills Location: Andheri West, Mumbai Budget- 3 LPA depending on last package Required Candidate profile Proficiency in MS Office, especially Excel and Word Excellent command of English

Designation: Executive Assistant to MD Experience: 3+ Yrs Salary: Upto 50000 Location: Namakkal, Tamil Nadu Role & responsibilities Carry out all administrative support, from managing appointments to Preparation of documents & letters. Meeting coordination and Travel arrangements. Must be excellent at communication, written & speaking proactive problem-solving ability for end-to-end assistance with all work If you are interested, please share the updates Cv's to this email id sumithra@liderconsulting.com

3-5 years of experience with similar role. Excellent follow up skills is a must. Very good communications skills and documenting knowledge. Good in Excel, MS Office. English, Hindi, Marathi should be fluent. Required Candidate profile Female candidates may only apply. Candidate must be staying nearby vicinity of Chakan MIDC Ready to work from office on all days .

Key Responsibilities: - Executive Communication & Coordination Manage and respond to emails, calls, and client interactions on behalf of the MD. Ensure smooth communication between internal and external stakeholders. - Calendar & Travel Management Schedule meetings, appointments, and conference calls. Plan and manage travel itineraries, including ticket bookings and accommodations. - Event & Office Management Organize corporate events, including staff appreciation programs and off-site meetings. Maintain a structured filing system for important documents (paper & electronic). - Confidentiality & Reporting Maintain a high level of confidentiality regarding sensitive company matters. Track daily expenses and prepare financial reports (weekly, monthly, quarterly). - Documentation & Meeting Support Draft and format internal and external communication (memos, emails, presentations, reports). Take detailed minutes during meetings and follow up on action items. Required Skills & Qualifications: - Strong organizational and multitasking skills. - Excellent communication skills (verbal & written). - Proficiency in MS Office (Excel, PowerPoint, Word, Outlook). - Ability to handle confidential information with discretion. - Prior experience in executive assistance or secretarial roles. Location- Gurugram,Manesar,Bawal,Neemrana Bachelor's degree in ANY STREAM ,MBA will preferred. * Strong organizational and multitasking skills. - Excellent communication skills (verbal & written). - Proficiency in MS Office (Excel, PowerPoint, Word, Outlook). - Ability to handle confidential information with discretion. - Prior experience in executive assistance or secretarial roles. * Knowledge of international trade regulations and customs procedures. * Experience with Six Sigma or other quality improvement methodologies. Benefits: * Competitive salary and benefits package. * Opportunity to work with a leading company in the automotive industry. * Challenging and rewarding work environment. * Opportunities for professional growth and development.

Role & responsibilities acting as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages or highlighting them for their managers attention managing diaries and organising meetings and appointments, often controlling access to the manager/executive booking and arranging travel, transport and accommodation organising events and conferences reminding the manager/executive of important tasks and deadlines typing, compiling and preparing reports, presentations and correspondence managing databases and filing systems implementing and maintaining procedures/administrative systems liaising with staff, suppliers and clients collating and filing expenses Preferred candidate profile must be prior worked in Management assistant Perks and benefits as per company norms

Job Title: EA cum Business Manager (Female) Location: Noida Experience: 3 to 7 years Employment Type: Full-time About the Role: We are looking for a highly organized, proactive, and dynamic EA cum Business Manager to support senior leadership in both executive assistance and business operations . This role requires someone who is sharp, well-spoken, detail-oriented, and capable of handling high-pressure responsibilities while maintaining confidentiality and professionalism. As the right hand to the senior leadership , you will manage calendars, meetings, business strategies, and operational execution , ensuring seamless workflow and efficiency. Key Responsibilities: 1. Executive Assistance & Office Management Manage CEO/Directors calendar, travel schedules, and appointments . Handle confidential business communications, reports, and emails . Prepare presentations, proposals, and meeting agendas. Act as the primary point of contact between executives and stakeholders. 2. Business Operations & Strategic Execution Oversee day-to-day business operations and assist in decision-making. Work closely with cross-functional teams to ensure smooth execution of projects. Assist in planning and executing business strategies and operational improvements . Conduct market research and competitor analysis for business growth. 3. Client & Vendor Management Coordinate with clients, vendors, and business partners for smooth operations. Represent the company professionally in meetings, negotiations, and events . Maintain strong relationships with stakeholders and assist in key business deals. 4. Administrative & HR Support Support HR activities, recruitment coordination, and employee engagement initiatives . Assist in budgeting, invoicing, and financial reporting . Ensure efficient office administration and compliance with company policies. Required Skills & Qualifications: Experience: 3 to 7 years in a similar role as an Executive Assistant, Business Manager, or Operations Head . Education: Graduate/Post-Graduate in Business Administration, Management, or related fields . Tech-Savvy: Proficient in MS Office (Excel, PowerPoint, Word), CRM tools, and business reporting software . Communication: Excellent written and verbal skills in English and Hindi . Multitasking: Strong problem-solving, prioritization, and organizational skills. Personality: Smart, well-groomed, proactive, and professional with a strong business mindset. Why Join Us? Work directly with leadership and gain first-hand business management experience . Fast-paced and dynamic work environment with career growth opportunities. Competitive salary (No bar for the deserving candidate!) . Apply Now - kajol@stylelounge.ai and be a key part of our leadership team!

Responsibilities: Provide comprehensive administrative support to the CEO, including managing calendars, scheduling meetings, and making travel arrangements. Act as a liaison between the CEO and internal/external stakeholders, ensuring effective communication and coordination. Oversee and manage all departments within the company, including but not limited to HR, Finance, Marketing, and Operations. Assist in the development and implementation of company policies, procedures, and initiatives. Handle confidential and sensitive information with discretion and professionalism. Coordinate and facilitate executive-level meetings, including preparing agendas, taking minutes, and following up on action items. Conduct research and compile reports as needed to support decision-making processes. Manage special projects and initiatives on behalf of the CEO, ensuring timely completion and successful outcomes. Handle personal tasks and errands for the CEO, such as managing appointments, handling correspondence, and organizing personal events. Perform other duties and responsibilities as assigned by the CEO. Requirements: Proven experience as an Executive Assistant or similar role, preferably in a fast-paced environment. Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Strong communication and interpersonal skills, with the ability to interact effectively with individuals at all levels. High level of discretion and confidentiality, with a professional demeanor and demeanor. Proficiency in Microsoft Office Suite and other relevant software applications. Bachelor's degree in Business Administration, Management, or a related field is preferred. Ability to adapt to changing priorities and work independently with minimal supervision. Flexibility to work occasional evenings or weekends as needed.

The Personal Secretary (PS) to the CEO ensures smooth administrative operations by managing the CEOs schedule, meetings, and communications. Cordinating with internal teams, and other stakeholders to facilitate efficient decision-making and project execution. The Personal Secretary will handle large volume of confidential documents, prepare reports, and oversee correspondence related to shipbuilding, ship repair and heavy engineering projects and maritime regulations. The Personal Secretarys role entails enabling the CEO to focus on strategic planning in the shipyard. interested candidates can share their cv to hr3@sarthee.com or call@9033033650

HIRING "Personal Secretary " FOR A LEADING Diamond Jewelry Brand IN Coimbatore. Greetings from Razor Sharp HR & Consulting. One of our clients, a LEADING Diamond Jewelry Brand IN Coimbatore "Personal Secretary". Looking for Candidates with 1-4 years of experience in MS-Office, Meeting Schedule . candidates with any degree is acceptable. Salary on Offer upto 25k based on current salary. Female candidates are preferred. Interested candidates, please forward your CV to hr6@razorsharphrconsulting. com Calendar Planning, Ms Office, Travel Mangement

MD’s calendar & travel plans. Coordinate meetings, and stakeholder interactions. Handle confidential correspondence, documents, and reports. Prepare presentations, reports, and business documentation. Assist in business planning and follow-ups. Required Candidate profile EA, PA, or similar role. Strong organizational, communication, & time-management skills. Fluency in English & Hindi (regional language preferred). Experience in real estate/construction is a plus. Perks and benefits Open

Coordinate with business associates and vendors and follow-ups Coordinating with the senior management team at the group company Dealing with correspondence and phone calls travel along with the chairman for the client meeting

1. Administrative Support: o Manage Schedules o Appointments o Metting for senior legal staff 2. Documentation: o Prepare o Proofread o File legal documents o Correspondence o Reports with Precision 3. Client Interaction: o Serve as the first point of contact for clients, o handling calls and inquiries with professionalism. 4. Office Coordination o oversee office supplies o equipment maintenance o ensure the workspace is organized. 5. Record Management: o Maintain and update legal files both physical and digital o ensuring confidentiality 6. Travel Arrangements: o Develop and execute sales plans to meet and exceed revenue targets. 7. Meeting Assistance: o Take minutes during meetings and prepare detailed summaries. 8. Deadline Monitoring: o Track and remind the legal team of critical deadlines and court dates.

Position Summary: We are seeking a highly organized, efficient, and trustworthy Executive Assistant to provide comprehensive support to the Director. This role involves managing both personal and professional tasks, ensuring that the Director's life and work are seamlessly coordinated. The Personal Assistant will act as a gatekeeper, handling a variety of administrative duties, scheduling, travel arrangements, correspondence with discretion and professionalism. Key Responsibilities: Calendar & Schedule Management: Manage the Directors personal and professional calendar, scheduling meetings, appointments, and events. Prioritize appointments and activities based on urgency and importance, ensuring efficient time management. Coordinate personal and business commitments to minimize scheduling conflicts and optimize the Directors time. Prepare meeting agenda and take meeting notes and follow up on action items, ensuring tasks are completed in a timely manner. Travel & Logistics Coordination: Arrange all aspects of travel, including domestic and international flights, accommodations, and transportation. Manage changes or cancellations related to travel and adjust schedules as needed. Prepare detailed itineraries for business and personal trips, ensuring the Director has all necessary travel documents and information. Communication & Correspondence: Act as the primary point of contact for the Director, handling emails, phone calls, and messages professionally and promptly. Document Preparation & Filing: Organize, prepare, and review documents, reports, presentations, and meeting materials for the Director. Maintain an efficient filing system, ensuring both business and personal documents are organized and easily accessible. Meeting & Event Coordination: Organize meetings, including setting up venues, preparing agendas, and ensuring all required materials are available. Coordinate logistics for both business and personal events, ensuring everything runs smoothly and all details are attended to. Confidentiality & Discretion: Handle confidential and sensitive matters with professionalism and discretion, ensuring the Directors privacy is always respected. Qualifications: Education: High school diploma required; Bachelors degree preferred. Experience: At least 3-5 years of experience as a personal assistant, executive assistant, or similar administrative role. Prior experience supporting senior executives or leadership is highly preferred. Experience with both business and personal administrative tasks is a plus. Skills: Strong organizational and time management skills, with the ability to multitask and prioritize effectively. Excellent verbal and written communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office tools. Exceptional attention to detail and accuracy in all tasks. Ability to handle confidential information and maintain a high level of discretion. Comfortable working independently and taking initiative in managing tasks. Personal Attributes: Proactive: Ability to anticipate the Director’s needs and take action without constant direction. Reliable & Trustworthy: Dependable in managing both personal and professional tasks, handling sensitive matters with integrity. Adaptable: Flexible and able to adjust to changing priorities and demands. Discreet & Professional: Able to maintain confidentiality and professionalism in all interactions. Tech-Savvy: Comfortable using technology to streamline processes and enhance productivity. Problem-Solver: Resourceful in handling unexpected situations and resolving issues as they arise.

About the Organization: Bala Vikasa is a reputed ISO-Certified professional community development organization based in Warangal with Offices in Kazipet, Hyderabad and Vijayawada working in the states of Telangana, Andhra Pradesh, Karnataka, Tamil Nadu, Maharashtra and Chhattisgarh. Bala Vikasa is known for its innovative, high-impact, Community Driven Development (CDD) approaches in impacting over 8 Million rural poor beneficiaries over the past four decades. It has been instrumental in developing sustainable community driven development models in over 7000 villages across India. Over the last 2 decades Bala Vikasa trained over 21,000 development professionals from 86 countries in Community Driven Development through its People Development Training Center. Through the Bala Vikasa Center for Social and Responsible Business (CSRB), Bala Vikasa has incubated over 30 social startups and 125 rural women entrepreneurs, trained over 2000 Social entrepreneurs and oriented over 5000 students in Social Entrepreneurship. For more information visit our website: www.balavikasa.org Job Description: We are looking for a dedicated Personal Secretary to the Executive Director to provide administrative and operational support. The role is critical in ensuring the smooth execution of daily tasks and operations for the Executive Director (ED). Key Responsibilities: 1. Assist the ED in day-to-day operations and act as the primary point of contact for scheduling and coordination. 2. Travel with the ED to locations including Warangal, Hyderabad, and field sites,ensuring smooth logistics and coordination. 3. Draft professional content, presentations (PPTs), and other necessary documentation as required by the ED. 4. Schedule meetings, prepare agendas, and follow up on action items after meetings. 5. Record, organize, and review meeting minutes, ensuring that all important points are documented and tracked. 6. Assist in coordinating various projects, ensuring tasks are completed on time. 7. Collect, compile, and analyze data for regular reporting and decision-making purposes. 8. Provide timely updates on the progress of ongoing tasks and manage follow-up communications. 9.