Job
Description
Skill required: Payroll - Workday Payroll Accounting Designation: Payroll Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Lead weekly payroll cycle for all employee groups Hiring, onboarding and performance management activities of a payroll ream Coordinate, mentor, train, and develop a payroll team while creating colleague engagement and change management programs, as well as facilitate cross functional partnership meetings Lead all aspects of changes to payroll records Address and identify root causes of customer issues Analyze, identify, and recommend process improvements and system modifications to increase efficiencies Communicate regularly with customers on issues management and year-end planning Ensure compliance with government payroll legislation Lead a team of colleagues who provide a large range of support to the business to assist with problem resolution or providing information. This role also oversees the data analysis and reporting team. Applies subject matter expertise, root cause analysis, and business relationships to drive continuous improvement in contact center; leads new initiatives to improve metrics and reduce inquiries; and identifies trends and lead improvement initiatives Lead operations for testing and rollout of new programs or practices; plans and leads project and support activities that respond to current and projected organizational needs; scopes projects, facilitates planning, establishes milestones, coordinates team efforts, improves resource utilization, and provides guidance; and monitors adherence to master plans and schedules, conducts risk analysis, produces management reports, and makes appropriate recommendations for problem resolutions and workarounds Collaborate closely with internal & external business partners to drive improvements in systems, reporting tools, training materials, or any other tools required to improve the team. Develops new control systems (i.e., observation, reports, dashboards) to allow for continual operational improvement Plan and monitor the implementation of improvement initiatives. What are we looking for? Customer Communications Customer Support Operations Adaptable and flexible Ability to perform under pressure Agility for quick learning Written and verbal communication Consistent track record of influencing and driving business improvement decisions. Experienced people leader and coach. Ability to juggle multiple conflicting priorities and objectives, while adhering to strict timelines and maintaining a positive demeanor Critical thinking ability, analytical mindset and professional judgement Professionalism, integrity, and respect for confidentiality Can work in a fast-paced work environment Excellent communication skills & the ability to work at all levels of an organization Canadian Payroll Experience is good to have Payroll Planning and Distribution Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
