Payment Investigator

Job Reference #

323437BR

Job Type

Full Time

Your role

As a Payment Investigator, you will be part of the Payments Investigations Team responsible for resolving client inquiries related to payment issues. You will ensure timely and accurate processing of transactions, investigate discrepancies, and collaborate with internal stakeholders to enhance operational efficiency.Key Responsibilities:

• Investigate and resolve client inquiries related to payment issues, including sanctions holds, returned funds, and payment cancellations.
• Monitor and manage payment queues, ensuring timely resolution of flagged or delayed transactions.
• Collaborate with internal teams (e.g., Compliance, Operations, Risk) to resolve complex cases and escalate issues when necessary.
• Maintain accurate records of investigations and resolutions in accordance with regulatory and internal standards.
• Identify trends or recurring issues and recommend process improvements.
• Support audit and compliance reviews by providing documentation and insights into investigation processes.
  

Your team

You’ll be part of a collaborative team that supports global payment operations located in Mumbai India. The role offers opportunities to contribute to process enhancements and play a key role in safeguarding client transactions.

Your expertise

• 2–5 years of experience in banking/payment operations
• Strong knowledge of payment systems such as SWIFT, Fedwire, and CHIPS.
• Familiarity with sanctions screening, wire transfers, and USD/FX payment flows.
• Excellent analytical, communication, and interpersonal skills.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Detail-oriented with a strong focus on accuracy and client service.
  

About Us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.We have a presence in all major financial centers in more than 50 countries.

How We Hire

We may request you to complete one or more assessments during the application process. Learn more

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.