Payment Investigator

Minimum 2 years of experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, and Custody related to banking products. The team member will be responsible for research, investigation, and analysis of routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & intermediary banks. Investigation types range from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex, or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc...; Correction and creation of different SWIFT/CHIPS/Fedwire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all Desired Qualifications: Knowledge of Message types SWIFT, FED WIRE, CHIPS, Telex, and IntelliTrace systems an advantage Good in both verbal and written communication skills Good investigation and problem-solving skills Organizational and detail-oriented skills Sound risk management mindset and a good understanding of compliance - AML/OFAC Ability to handle high volume and short SLA or turnaround time Ability to work in a changing and fast-paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi-task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Years Eve