45 Patient Experience Jobs - Page 2

Role & responsibilities VIP Handling - all VIP, VVIP and Handle with Care protocols: Manage Patient Care & satisfaction with best healthcare standards while reducing Patient waiting time. Actively involved in Hospital Operations, facilitating smooth admission and discharge process of routine and VIP Patients for both OPD and IPD. Single Point of Contact for VIP protocol, handling patient queries and concerns. Complaint handling and Management Monthly analysis of repetitive complaints department wise - morning meeting data. Daily sharing of complaints status - open, closed in TAT, out of TAT complaints etc. Share / discuss the analysis on patient overall experience (PFMS) for every medical an...

Role & responsibilities Patient Interfacing: Meeting with all new Patients admitted within 24 hours of admission. Take out the List of all the patients of the floor with financial update Will ensure orientation of the patient to the floor structure and important service no. Meet with the Floor RMO and introduce yourself and monitor his/her availability on the floor. Give a summary of your floor and any specific issue in morning meeting. Financial follow up of the high outstanding patients of the respective floor To coordinate Diagnostic Tests, specially night NPO patients and any other specific procedure To coordinate OT & Diagnostics Process of patients Meet all discharge patients and expla...

Job Description : The Head - Service Excellence will be a pivotal leader responsible for developing, implementing, and sustaining a culture of service excellence across all six units of Sterling Hospitals in Gujarat. This role will champion patient-centricity, drive continuous improvement in patient services, and ensure a consistently positive and high-quality experience for all patients and their families. The Head - Service Excellence will work collaboratively with clinical and non-clinical leadership to embed service standards, monitor performance, and foster a patient-first mindset throughout the organization. Strategy Development and Implementation: Develop and execute a comprehensive s...

As a Center Manager at Eye Mantra Hospital in Ghaziabad, you will play a crucial role in overseeing the daily operations to ensure efficient clinical and administrative workflows, exceptional patient service, and compliance with medical standards. Your leadership, strategic thinking, and commitment to quality eye care will be essential in this role. Your key responsibilities will include operational management, where you will oversee daily hospital operations, supervise various departments such as front office, OPD, IPD, pharmacy, diagnostics, and optical services. You will also be responsible for coordinating with medical staff to maintain high-quality patient care and ensuring proper maint...

We are seeking a dynamic and results-driven Centre Manager to lead Sales operations at Pravaayu Speciality Clinic. The ideal candidate will be responsible for driving revenue, enhancing patient experience, and ensuring smooth day-to-day operations. This role focuses on converting consultations into treatments, promoting referrals, and fostering long-term patient relationships. Key Responsibilities: Revenue Growth : Develop and implement strategies to drive revenue and increase the clinics profitability. Convert patients post-doctor consultation into active treatment plans. Patient Conversion : Work closely with doctors and therapists to educate patients on treatment benefits, ensuring a smoo...

As the Hospital Operations Manager, you will be responsible for overseeing the daily operations of all clinical and non-clinical departments. Your role will involve monitoring patient flow, admission/discharge processes, and waiting times to ensure efficient operations. You will also be in charge of ensuring the availability of medicines, consumables, and equipment necessary for providing quality patient care. In terms of Patient Experience, you will be required to supervise the front desk, admissions, billing, and customer service teams. It will be your responsibility to address and resolve patient grievances promptly, while also ensuring that high-quality and compassionate patient care is ...

The Chief Operating Officer (COO) for a healthcare organization is responsible for overseeing the day-to-day operations of the facility or healthcare system. This senior executive role ensures that the organization runs efficiently, maintains high standards of patient care, and meets financial and operational goals. The COO will work closely with the CEO, clinical leadership, and other departments to develop and implement strategies that enhance patient outcomes, operational performance, and overall organizational growth. Key Responsibilities Operational Leadership - Oversee the operational management of healthcare services, ensuring that all departments are functioning efficiently and effec...

Role Summary: As a National PCM , you will be the torch bearer of operational excellence, patient care standards, and team grooming across all Dr Batra's clinics nationwide. This leadership role calls for a dynamic professional who can champion patient experience, build and mentor PCM teams, uphold brand etiquette, track operational performance, and ensure streamlined clinic functionality all while setting benchmarks in communication, discipline, and professionalism. Key Responsibilities: Training & Development: Design and conduct PCM onboarding and refresher training programs. Standardize and implement patient interaction protocols, dress codes, and front-desk etiquette across clinics. Orga...

Regul Solutions is a leading service provider delivering comprehensive solutions to the Healthcare and IT sectors across India. We specialize in end-to-end operational management, analytics, and process optimization. Our goal is to drive efficiency, innovation, and growth for our partner organizations. The Chief Operating Officer (COO) for a healthcare organization is responsible for overseeing the day-to-day operations of the facility or healthcare system. This senior executive role ensures that the organization runs efficiently, maintains high standards of patient care, and meets financial and operational goals. The COO will work closely with the CEO, clinical leadership, and other departm...

Role & responsibilities The Assistant General Manager Hospital Operations will be responsible for overseeing and coordinating the day-to-day non-clinical operations across various service departments. The incumbent will ensure a seamless patient journey by enhancing patient experience and maintaining high operational standards in the hospital. The role requires strong leadership, process orientation, and the ability to manage multidisciplinary teams. Preferred candidate profile Key Responsibilities Patient Experience & Front Office Management Ensure smooth functioning of reception, OPD registration, helpdesk, and enquiry counters. Monitor and enhance patient satisfaction by establishing SOPs...

Job Title: Chief Operating Officer (COO) Healthcare Department: Executive Leadership Reports To: Chief Executive Officer (CEO) Location: Hyderabad city Employment Type: Full-Time Job Overview The Chief Operating Officer (COO) for a healthcare organization is responsible for overseeing the day-to-day operations of the facility or healthcare system. This senior executive role ensures that the organization runs efficiently, maintains high standards of patient care, and meets financial and operational goals. The COO will work closely with the CEO, clinical leadership, and other departments to develop and implement strategies that enhance patient outcomes, operational performance, and overall org...

Role & responsibilities Patient Interfacing: Meeting with all new Patients admitted within 24 hours of admission. Take out the List of all the patients of the floor with financial update Will ensure orientation of the patient to the floor structure and important service no. Meet with the Floor RMO and introduce yourself and monitor his/her availability on the floor. Give a summary of your floor and any specific issue in morning meeting. Financial follow up of the high outstanding patients of the respective floor To coordinate Diagnostic Tests, specially night NPO patients and any other specific procedure To coordinate OT & Diagnostics Process of patients Meet all discharge patients and expla...

Role & responsibilities Single point of contact in patient journey from Admissions to discharge. Responsible for the ongoing activities on the floor. Patient's round on daily basis (Meeting and greetings each and every patient admitted on their assigned floors twice in a day). Work towards enhancing the patient experience. Sorting the complaints / concerns of the floors inter or intra department. Preferred candidate profile Minimum 1 Year experience as Patient Experience/ Guest Relationship Executive Qualification- Graduation & MHA will be preferred.

Our client is a leading oncology and hematology healthcare provider in India, established in 2018. With a network of specialized cancer clinics across major cities, including Mumbai, Pune, Nashik, Aurangabad, Kolhapur, Nagpur, Gujarat, and Indore, the institution is recognized for delivering advanced and compassionate cancer care. Backed by $28 million in funding and a workforce of 575 professionals, it offers services such as chemotherapy, immunotherapy, targeted therapy, genetic counseling, psycho-oncology, and medical tourism. Job Title : Center Administrator Job Location Pune Benefits Offered Medical Insurance, Ex-gratia, Additional allowances Role Summary The admin ensures that the dayc...

Job Description : The Head - Service Excellence will be a pivotal leader responsible for developing, implementing, and sustaining a culture of service excellence across all six units of Sterling Hospitals in Gujarat. This role will champion patient-centricity, drive continuous improvement in patient services, and ensure a consistently positive and high-quality experience for all patients and their families. The Head - Service Excellence will work collaboratively with clinical and non-clinical leadership to embed service standards, monitor performance, and foster a patient-first mindset throughout the organization. Strategy Development and Implementation: Develop and execute a comprehensive s...

A Facility Director of Operations is a strategic leader responsible for overseeing the operational efficiency and performance of a specific geographical region or zone within an organization. Their primary objective is to align zonal operations with the overall business strategy, ensuring optimal resource utilization, cost-effectiveness, and achievement of key performance indicators (KPIs). Strategic Planning and Execution: Developing and implementing operational strategies for the zone in alignment with the overall hospital's mission and goals. Conducting market analysis to identify growth opportunities and competitive advantages. Setting performance benchmarks and KPIs for the zone and mon...

1. Administration- Day to day administration of the center 2. Achieve targeted Patient Satisfaction at the centre. 3. Ensure achievement of Revenue targets 4. Build, engage, and manage team 5. Keep check on Credits and outstanding (TPA, CGHS, ECHS & Corporate etc) 6. Maintenance & upkeep 7. Budgeting & cost control 8. Inventory management 9. Accounting & cash management 10. Reporting & MIS Please connect on 7496956259 or mail at neha.sharma@eyeqindia.com

Opportunity for Manager-Patient Experience for our Hospital in Mahim. Qualifications: Masters in Healthcare/ Business / Hospitality or related field or Post Graduate with relevant experience in Hospitality & Customer Experience management Experience: Minimum 10-15 years working in a Healthcare organization or Hospitality field. Job Requirement: Patient management: The ability to foster a safe, comfortable experience for all patients, as they receive the treatment they need in a controlled healthcare setting. Interpersonal communication: The ability to correspond effectively with care providers, organizational executives, patients, patient family members. Data reporting: The ability to relay ...

Job Role: The Operations Senior Executive in the Radiology Department is responsible for overseeing the smooth functioning of radiology services, including workflow coordination, patient experience, equipment oversight, and interdepartmental communication. The role also includes managing TDL batch processing and coordinating with tele-radiologists to ensure timely reporting and service quality. Key Responsibilities: Department Coordination: Supervise daily operations of the radiology department, ensuring effective coordination between front-desk staff, technicians, and radiologists. Monitor patient appointments, diagnostic schedules, and resource allocation to reduce waiting time. Patient Ex...

What You'll Own: • Patient Acquisition: Drive walk-ins and patient growth through referrals, repeat visits, and targeted below-the-line (BTL) marketing within the clinic's vicinity. • Revenue Optimization: Achieve and exceed revenue targets by meticulously optimizing all clinic revenue metrics. • Patient & Clinical Excellence: Ensure an outstanding patient experience and contribute to superior clinical outcomes. • Operational Efficiency: Oversee the seamless day-to-day functioning of the clinic, maintaining high standards. • Process Compliance: Uphold and enforce all clinical and operational procedures to ensure quality and consistency. • Team Leadership: Manage, motivate, and develop doctor...