Key Level Strategy Development And Execution Develop and implement a 35-year IT strategy aligned with the hospital's overall strategic goals. Oversee the planning, development, and implementation of IT initiatives to support the hospital's clinical, operational, and financial objectives. Ensure the effective utilization of IT resources to enhance patient care, improve operational efficiency, and reduce costs. Technology Integration And Standardization Lead the integration of IT systems across the hospital's various departments and units. Standardize technology platforms and processes to improve interoperability and data sharing. Develop and implement a shared-service model for IT services to optimize resource utilization and reduce costs. Digital Transformation Drive digital transformation initiatives to enhance patient experience, improve clinical outcomes, and increase operational efficiency. Explore and implement innovative technologies to improve patient care delivery and streamline administrative processes. Effective Budgeting And Planning Develop and manage IT budgets, including capital expenditures (Capex) and operational expenditures (Opex). Ensure efficient allocation of IT resources to support strategic priorities. Conduct cost-benefit analyses to justify IT investments and optimize resource utilization. Operational Level Responsibilities Technology Adoption And Implementation Oversee the selection, implementation, and maintenance of IT systems and applications. Ensure the effective adoption and utilization of new technologies by hospital staff. Provide technical support and guidance to hospital staff on IT-related issues. Data Management And Analytics Develop and implement data governance policies and procedures. Ensure the security, integrity, and accessibility of patient data. Leverage data analytics to identify trends, improve decision-making, and enhance patient care. IT Infrastructure Management Manage the hospital's IT infrastructure, including hardware, software, and networks. Ensure the reliability, security, and performance of IT systems. Develop and implement disaster recovery and business continuity plans. Team Building And People Management Lead and manage a team of IT professionals to achieve organizational goals. Recruit, develop, and retain talented IT staff. Foster a positive and collaborative work environment. Vendor Management And Partnerships Negotiate contracts and manage relationships with IT vendors and suppliers. Ensure compliance with vendor agreements and service level agreements. Establish strategic partnerships to leverage external expertise and resources. Exemplar Patient Service Experience Patient-Centric Technology Implement technology solutions that enhance the patient experience, such as patient portals, mobile apps, and telehealth services. Ensure that IT systems support seamless communication and collaboration between healthcare providers and patients. Leverage technology to improve patient satisfaction and outcomes. Integration of Hosted Applications Assessment And Selection Evaluate the suitability of hosted applications for the hospital's needs, considering factors such as cost, scalability, security, and integration capabilities. Select and implement hosted applications that align with the hospital's strategic objectives and IT architecture. Integration And Management Ensure seamless integration of hosted applications with existing IT systems and infrastructure. Develop and implement processes for managing hosted applications, including security, updates, and support. Cost Control and Digital Transformation Cost Optimization Implement cost-saving measures, such as cloud computing, virtualization, and energy-efficient data centers. Continuously evaluate IT spending and identify opportunities for cost reduction. Leverage technology to streamline processes and improve operational efficiency. Digital Transformation Strategy Develop a comprehensive digital transformation strategy that aligns with the hospital's long-term goals. Identify and prioritize digital initiatives that will improve patient care, enhance operational efficiency, and drive revenue growth. Execution And Measurement Oversee the implementation of digital transformation initiatives, ensuring successful execution and achieving desired outcomes. Establish metrics to measure the impact of digital transformation on patient experience, clinical outcomes, and operational efficiency. The Management reserves the right to change the required Job Description, KRA and KPIs considering prevailing business requirements with proper communication to the incumbent. Job Competencies Graduate (Any) | Postgraduate (Any) from reputed university and Institute however, qualification in the technology is preferred. Up to 12-20 Years of experience including hands-on experience into Technology (IT Infrastructure, application, Project Management & Information security along with other areas of technology and Digital Transformation. Business Acumen Excellent Communication Skills (Written & Verbal). Knowledge of Local Language shall be a plus. Execution Focus Ability to recruit /retain /engage IT and Other staff. Sound knowledge of Hospital, Healthcare Management Expertise in Business Planning, Business Strategy and financials. (ref:iimjobs.com) Show more Show less
Strategic Level Responsibilities IT Strategy Development and Execution: Develop and implement a 3-5year IT strategy aligned with the hospital's overall strategic goals. Oversee the planning, development, and implementation of IT initiatives to support the hospital's clinical, operational, and financial objectives. Ensure the effective utilization of IT resources to enhance patient care, improve operational efficiency, and reduce costs. Technology Integration and Standardization: Lead the integration of IT systems across the hospital's various departments and units. Standardize technology platforms and processes to improve interoperability and data sharing. Develop and implement a shared-service model for IT services to optimize resource utilization and reduce costs. Digital Transformation: Drive digital transformation initiatives to enhance patient experience, improve clinical outcomes, and increase operational efficiency. Explore and implement innovative technologies to improve patient care delivery and streamline administrative processes. Effective Budgeting and Planning: Develop and manage IT budgets, including capital expenditures (Capex) and operational expenditures (Opex). Ensure efficient allocation of IT resources to support strategic priorities. Conduct cost-benefit analyses to justify IT investments and optimize resource utilization. Operational Level Responsibilities Technology Adoption and Implementation: Oversee the selection, implementation, and maintenance of IT systems and applications. Ensure the effective adoption and utilization of new technologies by hospital staff. Provide technical support and guidance to hospital staff on IT-related issues. Data Management and Analytics: Develop and implement data governance policies and procedures. Ensure the security, integrity, and accessibility of patient data. Leverage data analytics to identify trends, improve decision-making, and enhance patient care. IT Infrastructure Management: Manage the hospital's IT infrastructure, including hardware, software, and networks. Ensure the reliability, security, and performance of IT systems. Develop and implement disaster recovery and business continuity plans. Team Building and People Management: Lead and manage a team of IT professionals to achieve organizational goals. Recruit, develop, and retain talented IT staff. Foster a positive and collaborative work environment. Vendor Management and Partnerships: Negotiate contracts and manage relationships with IT vendors and suppliers. Ensure compliance with vendor agreements and service level agreements. Establish strategic partnerships to leverage external expertise and resources. Exemplar Patient Service Experience Patient-Centric Technology: Implement technology solutions that enhance the patient experience, such as patient portals, mobile apps, and telehealth services. Ensure that IT systems support seamless communication and collaboration between healthcare providers and patients. Leverage technology to improve patient satisfaction and outcomes. Integration of Hosted Applications Assessment and Selection: Evaluate the suitability of hosted applications for the hospital's needs, considering factors such as cost, scalability, security, and integration capabilities. Select and implement hosted applications that align with the hospital's strategic objectives and IT architecture. Integration and Management: Ensure seamless integration of hosted applications with existing IT systems and infrastructure. Develop and implement processes for managing hosted applications, including security, updates, and support. Cost Control and Digital Transformation Cost Optimization: Implement cost-saving measures, such as cloud computing, virtualization, and energy-efficient data centres. Continuously evaluate IT spending and identify opportunities for cost reduction. Leverage technology to streamline processes and improve operational efficiency. Digital Transformation Strategy: Develop a comprehensive digital transformation strategy that aligns with the hospital's long-term goals. Identify and prioritize digital initiatives that will improve patient care, enhance operational efficiency, and drive revenue growth. Execution and Measurement: Oversee the implementation of digital transformation initiatives, ensuring successful execution and achieving desired outcomes. Establish metrics to measure the impact of digital transformation on patient experience, clinical outcomes, and operational efficiency. The Management reserves the right to change the required Job Description, KRA and KPIs considering prevailing business requirements with proper communication to the incumbent. Graduate (Any) | Postgraduate (Any) from reputed university and Institute however, qualification in the technology is preferred. Up to 15 Years of experience including hands-on experience into Technology (IT Infrastructure, application, Project Management & Information security along with other areas of technology and Digital Transformation. Business Acumen Excellent Communication Skills (Written & Verbal). Knowledge of Local Language shall be a plus. Execution Focus Ability to recruit /retain /engage IT and Other staff. Sound knowledge of Hospital, Healthcare Management Expertise in Business Planning, Business Strategy and financials.
Job Description : The Head - Service Excellence will be a pivotal leader responsible for developing, implementing, and sustaining a culture of service excellence across all six units of Sterling Hospitals in Gujarat. This role will champion patient-centricity, drive continuous improvement in patient services, and ensure a consistently positive and high-quality experience for all patients and their families. The Head - Service Excellence will work collaboratively with clinical and non-clinical leadership to embed service standards, monitor performance, and foster a patient-first mindset throughout the organization. Strategy Development and Implementation: Develop and execute a comprehensive service excellence strategy aligned with Sterling Hospitals' overall mission, vision, and values, encompassing all six hospital units. Establish clear service standards, protocols, and best practices for all patient-facing and support functions. Identify key patient experience touchpoints and develop strategies to optimize each interaction. Lead the implementation of patient feedback mechanisms (e.g., surveys, focus groups) and ensure timely analysis and action planning. Driving a Patient-Centric Culture: Champion a culture where patient needs and preferences are at the forefront of all decisions and actions. Develop and deliver training programs to enhance employee empathy, communication skills, and patient interaction techniques across all levels. Promote a collaborative and interdisciplinary approach to patient care, ensuring seamless coordination between departments. Recognize and reward individuals and teams who consistently demonstrate exceptional service behaviors. Performance Monitoring and Improvement: Establish key performance indicators (KPIs) to measure service excellence and patient satisfaction across all units. These will include, but not be limited to: Net Promoter Score (NPS) for Patient Experience: To gauge overall patient satisfaction and likelihood to recommend Sterling Hospitals. Patient Satisfaction Scores on Specific Service Dimensions: Tracking satisfaction levels related to nursing care, doctor communication, responsiveness, pain management, etc., derived from patient feedback surveys. Complaint Resolution Rate and Turnaround Time: Measuring the efficiency and effectiveness of addressing patient grievances. Average Length of Stay (ALOS) and Readmission Rates: As indicators of efficient care delivery and patient outcomes, indirectly reflecting service quality. Cleanliness and Hygiene Index : Percentage of patient-reported satisfaction scores (e.g., top box scores on cleanliness-related survey questions) and/or internal audit scores meeting or exceeding pre-defined high standards for cleanliness and hygiene across all patient care areas and facilities. This KPI will specifically monitor the consistent maintenance of a pristine and hygienic environment, a fundamental aspect of patient comfort, safety, and overall experience. Stakeholder Engagement and Collaboration: Collaborate closely with hospital leadership, medical professionals, nursing staff, and administrative teams across all six units to integrate service excellence principles into daily operations. Partner with department heads to develop unit-specific service improvement plans. Act as a liaison between patients/families and the hospital administration to address concerns and ensure timely resolution. Build strong relationships with external stakeholders, including patient advocacy groups and relevant industry bodies. Policy and Process Development: Develop and review patient-related policies and procedures to ensure they are patient-friendly and aligned with best practices. Contribute to the development of patient education materials and communication strategies. Ensure compliance with all relevant regulatory requirements related to patient care and experience. Team Leadership and Development: Potentially lead a central service excellence team and/or provide guidance and support to service champions within each hospital unit. Foster a high-performing and engaged team through effective coaching, mentoring, and performance management. Promote continuous learning and professional development opportunities for team members in the area of service excellence. Desired Profile: Bachelors degree in healthcare administration, Business Administration, or a related field. A master’s degree is preferred. Minimum of 8-10 years of progressive experience in healthcare, with a significant focus on service excellence and patient experience improvement. Proven track record of successfully developing and implementing service excellence strategies across multiple locations or large healthcare systems. Strong understanding of patient satisfaction measurement methodologies, data analysis, and performance improvement techniques. Excellent communication, interpersonal, and presentation skills, with the ability to influence and engage stakeholders at all levels. Demonstrated leadership abilities, including the ability to motivate and inspire teams. Strong problem-solving and decision-making skills. Familiarity with relevant healthcare regulations and quality standards. Experience in process improvement methodologies (e.g., Lean, Six Sigma) is an advantage
Company Description Sterling Hospitals, a beacon of Best-in-Class medical care across Gujarat & Western India for 23 years, delivers compassionate care, commitment, and clinical excellence. With a patient-centric approach and a focus on ethical medical practices, Sterling offers high-quality medical and surgical care in critical specialties across four multi-specialty hospitals in Gujarat. Role Description This is a full-time on-site role for an Infection Control Nurse located in Ahmedabad. The Infection Control Nurse will be responsible for managing infection control protocols, implementing infectious disease prevention strategies, monitoring and reporting on infection rates, and coordinating with healthcare teams to ensure patient safety. Qualifications Infection Control and Nursing skills Knowledge of Medicine and Infectious Diseases Experience in managing infections and implementing prevention strategies Excellent communication and interpersonal skills Ability to work effectively in a team environment Attention to detail and strong organizational skills Valid nursing license and relevant certifications Show more Show less
Company Description Sterling Hospitals, a beacon of Best-in-Class medical care across Gujarat and Western India for 23 years, delivers compassionate care, commitment, and clinical excellence. With a patient-centric approach, Sterling offers high-quality medical and surgical care across critical specialties in its four multi-specialty hospitals in Ahmedabad, Vadodara, Rajkot, and Gandhidham. Sterling's vision is to be the preferred choice for ethical, superior, and holistic healthcare solutions. The organization nurtures a positive work culture that values innovation and supports decision-making. Sterling Hospitals have garnered numerous accolades and accreditations, including being the first corporate hospital in Gujarat to receive NABH and NABL accreditations in various locations. Role Description This is a full-time, on-site role for an Anesthesiologist at Sterling Hospitals, located in Ahmedabad. The Anesthesiologist will be responsible for administering anesthesia to patients undergoing various surgical procedures and providing pain management solutions. The role involves pre-operative assessments, monitoring patients during surgery, and post-operative care. The Anesthesiologist will work closely with surgeons, critical care nurses, and other medical professionals to ensure patient safety and optimal outcomes. Qualifications Anesthesiology skills including administering anesthesia and monitoring patients Medicine knowledge and experience in providing comprehensive patient care Critical Care Nursing and Surgery skills for perioperative patient care Pain Management techniques and experience Excellent communication and teamwork skills Ability to work efficiently in high-stress situations Relevant certifications and licenses in Anesthesiology Show more Show less
Company Description Sterling Hospitals has been a beacon of best-in-class medical care across Gujarat and Western India for 23 years, delivering compassionate care, commitment, and clinical excellence. With four multi-specialty hospitals across Gujarat—Ahmedabad (298 beds), Vadodara (192 beds), Rajkot (190 beds), and Gandhidham (135 beds), Sterling offers high-quality medical and surgical care in several critical specialties. Sterling Hospitals, driven by a vision of becoming a preferred choice for ethical, superior, and holistic healthcare solutions, is known for its patient-centric approach and world-class healthcare. Our hospitals have received various accreditations, including NABH and NABL, and multiple accolades for excellence in healthcare. Role Description This is a full-time on-site role located in Ahmedabad for a Medical Officer (MBBS Only) at Sterling Hospitals. The Medical Officer will be responsible for providing patient care, performing medical examinations, diagnosing and treating illnesses, and assisting with surgeries. The role involves working closely with other physicians and healthcare staff to deliver high standards of medical care. Additional responsibilities include participating in training programs and staying updated with the latest medical advancements. Qualifications Proficiency in Medicine and Patient Care Experience in Surgery and working with Physicians Skills in Training and developing medical staff Excellent diagnostic and problem-solving skills Strong communication and interpersonal skills Ability to work effectively in a team-oriented environment MBBS degree from a recognized institution is required Experience in a multi-specialty hospital is preferred
Role & responsibilities - HR MIS - HR Operations - Payroll - HR Generalist - HR Analytics Preferred candidate profile MBA-HR/MSW/MHRM with having experience of 1-3 yrs. Walk in Interview Date of Interview- 18/07/2025 Time of Interview- 10:00am to 14:00pm Venue of Interview- Sterling Hospitals, Sterling Hospital Road, Gurukul, Memnagar, Ahmedabad-380052. Candidate can share the profiles if not able to come for walk in interview on meghana.solanki@sterlinghospitals.com or whatsApp on 9726290300.
The Unit Head Finance is a strategic business partner responsible for overseeing the financial operations of Sterling Hospital, Ahmedabad. This role requires a strong understanding of financial principles, a keen eye for detail, and the ability to analyze complex financial data. The ideal candidate will possess strong leadership skills, be a team player, and have a proven track record in driving financial performance. Financial Controllership - Financial Reporting: Oversee the preparation of accurate and timely financial statements, including P&L, balance sheet, and cash flow statements. - Financial Analysis: Conduct in-depth financial analysis to identify trends, variances, and potential risks. - Variance Analysis: Analyze budget vs. actual performance, identifying and explaining variances. - Financial Forecasting: Develop accurate financial forecasts and budgets to support strategic decision-making. - Risk Management: Identify and mitigate financial risks, implementing robust internal controls. General Accounting - Statutory Compliance: Ensure compliance with all applicable accounting standards, tax regulations, and statutory requirements. - Audit Management: Coordinate with internal and external auditors to ensure smooth audits and timely resolution of audit findings. - Financial Systems: Implement and maintain efficient financial systems and processes to optimize operations. P&L And Balance Sheet Finalization - Month-end Close: Oversee the timely and accurate closure of the month-end financial process. - Balance Sheet Reconciliation: Ensure accurate reconciliation of balance sheet accounts. - Intercompany Transactions: Manage intercompany transactions and reconciliations. Financial Planning And Analytics - Financial Modeling: Develop and maintain financial models to support strategic planning and decision-making. - Business Analysis: Provide insightful analysis to support business decisions and strategic initiatives. - Performance Measurement: Establish and monitor key performance indicators (KPIs) to measure financial performance. - Cost Control: Implement cost-saving measures and optimize resource utilization. Budgeting And MIS - Budgeting: Develop and manage annual budgets, ensuring alignment with strategic goals. - Budget Monitoring: Monitor budget performance and take corrective actions as needed. - Management Information Systems (MIS): Design and implement effective MIS to provide timely and accurate financial information. Pricing And Cost Control - Pricing Strategy: Develop and implement pricing strategies to optimize revenue and profitability. - Cost Control: Identify and implement cost-saving initiatives to improve operational efficiency. - Cost Analysis: Conduct detailed cost analysis to identify cost drivers and opportunities for reduction. Revenue Cycle Management - Oversee all aspects of the revenue cycle, including patient billing, collections, and insurance reimbursements. - Implement strategies to improve revenue cycle efficiency and reduce denials. - Manage the collection of revenue from corporate and other sources. General Tasks - Team Management: Lead and mentor a team of finance professionals. - Stakeholder Management: Build strong relationships with key stakeholders, including management, operations, and external parties. - Continuous Improvement: Drive continuous improvement in financial processes and systems. - Ad-hoc Analysis: Support ad-hoc requests for financial analysis and reporting.,
Company Description Sterling Hospitals has been a beacon of best-in-class medical care across Gujarat and Western India for 23 years, known for compassionate care, clinical excellence, and ethical medical practices. With multi-specialty hospitals in Ahmedabad (298 beds), Vadodara (192 beds), Rajkot (190 beds), and Gandhidham (135 beds), Sterling offers a range of high-quality medical and surgical care in critical specialties. Sterling Hospitals is committed to a patient-centric approach and superior healthcare solutions. The organization fosters a positive work culture encouraging innovation and support in decision-making. Sterling Hospitals holds numerous accolades, including NABH and NABL accreditations for its hospitals and laboratories. Role Description This is a full-time, on-site role for a Nuclear Medicine Technologist located at Sterling Hospitals in Vadodara. The Nuclear Medicine Technologist will be responsible for preparing and administering radiopharmaceuticals, performing imaging procedures, ensuring radiation safety practices, and maintaining accurate patient records. The role includes collaborating with physicians and medical staff to provide excellent patient care and diagnostic services. Qualifications Certification from the American Registry of Radiologic Technologists (ARRT) Proficiency in Nuclear Medicine and the use of Radiopharmaceuticals Strong knowledge of Radiation Safety practices Good understanding of general Medicine Excellent interpersonal and communication skills Attention to detail and high level of accuracy in work Ability to work independently and collaboratively in a team environment Bachelor's degree in Nuclear Medicine Technology or related field is preferred
Assist in the preparation and review of financial statements Manage the day-to-day accounting operations Ensure compliance with financial regulations and standards Support budgeting and forecasting processes Prepare financial reports and analysis for management Assist in financial audits and implement audit recommendations Monitor cash flow and manage financial risks Provide financial insights to support business planning and decision-making Oversee the preparation of tax returns and other statutory filings Risk Management Monthly Budgeting Data - Chartered Financial Analysis Budgeting and Forecasting Accounting Compliance Financial Reporting Microsoft Excel ERP Systems Taxation Preferred candidate profile - Chartered Accountant with 0-3 years of experience who can join immediately. (ref:iimjobs.com)
You will be joining Sterling Hospitals as an Anesthesiologist in Ahmedabad, where you will play a crucial role in administering anesthesia to patients undergoing surgical procedures and providing pain management solutions. Your responsibilities will include conducting pre-operative assessments, monitoring patients throughout surgery, and delivering post-operative care. Collaboration with surgeons, critical care nurses, and other healthcare professionals will be essential to ensure patient safety and positive treatment outcomes. To excel in this role, you must possess strong anesthesiology skills, knowledge of medicine, and experience in delivering comprehensive patient care. Proficiency in critical care nursing, surgery for perioperative patient care, and pain management techniques is necessary. Effective communication, teamwork, and the ability to perform well under pressure are key attributes that will contribute to your success in this position. As an Anesthesiologist at Sterling Hospitals, you will have the opportunity to work in a dynamic healthcare environment that values innovation and prioritizes patient well-being. Holding relevant certifications and licenses in anesthesiology is a requirement for this full-time on-site position. If you are passionate about providing high-quality medical care and are dedicated to upholding ethical standards in healthcare delivery, we encourage you to apply and become a part of our team at Sterling Hospitals.,
Role & responsibilities Referral Program Management Develop and implement referral marketing initiatives in line with corporate strategy, targeting customer segments and healthcare provider networks. Build and nurture relationships with physicians, clinics, hospitals, and other referral sources through outreach, visits, and engagement events. Design and promote referral programs including education campaigns, health camps, CME programs, and wellness activities. Outreach & Relationship Building Act as primary contact for referral partners; ensure their satisfaction and promptly address any concerns. Organize workshops, seminars, and networking events to promote hospital capabilities and foster new referral channels. Maintain a comprehensive database of referral sources and update regularly. Data Analysis & Reporting Analyze referral sources and program metrics, generate regular performance reports for management, and present insights for optimization. Prepare reports on outreach activities, campaign outcomes, and conversion ratios. Compliance & Best Practices Ensure all referral marketing activities are compliant with healthcare regulations and organizational policies. Stay updated on industry trends, competitor strategies, and referral marketing best practices. Preferred candidate profile Bachelors degree in Marketing, Business Administration, or a related field (MBA preferred). 3-5 years of experience in marketing, preferably with exposure to referral marketing or healthcare. Strong relationship building, networking, and communication skills. Analytical mindset for data interpretation and campaign optimization. Proficiency in MS Office, CRM software, and digital marketing tools. Local area/geographical knowledge and fluency in local language (if applicable). Ability to manage multiple projects, meet deadlines, and work independently.
You will be joining Sterling Hospitals, a leading private chain of hospitals in Western India, managed by Sterling Addlife India Pvt. Ltd. Since its establishment in 2001, Sterling has been dedicated to a patient-centric approach, ethical medical practices, and world-class healthcare. The hospitals offer high-quality medical and surgical care across various critical specialties, with four multi-specialty hospitals in Gujarat - Ahmedabad (298 beds), Vadodara (192 beds), Rajkot (190 beds), and Gandhidham (135 beds). Sterling has been recognized with multiple accolades and accreditations for its commitment to excellence and quality in healthcare. As a General Surgeon based in Ahmedabad, you will be responsible for conducting surgeries, overseeing preoperative and postoperative care, and collaborating with a multidisciplinary team to diagnose and treat patients. The role demands upholding high standards of medical practice to ensure patient safety and optimal recovery. To excel in this role, you should demonstrate proficiency in Surgery and Surgical Techniques, with knowledge in Orthopedic Surgery, Plastic Surgery, and Ophthalmology. A strong foundation in Medicine, excellent diagnostic and problem-solving skills, effective communication, and teamwork abilities are essential. Your commitment to ethical medical practices and patient-centric care is paramount. Possessing relevant certifications and licenses is mandatory, and prior experience in a multi-specialty hospital would be advantageous.,
Role & responsibilities - Ward - ICU - OT - Cath Lab -MICU -SICU Preferred candidate profile Having 1-5 yrs of experience.
Role & responsibilities Referral Program Management Develop and implement referral marketing initiatives in line with corporate strategy, targeting customer segments and healthcare provider networks. Build and nurture relationships with physicians, clinics, hospitals, and other referral sources through outreach, visits, and engagement events. Design and promote referral programs including education campaigns, health camps, CME programs, and wellness activities. Outreach & Relationship Building Act as primary contact for referral partners; ensure their satisfaction and promptly address any concerns. Organize workshops, seminars, and networking events to promote hospital capabilities and foster new referral channels. Maintain a comprehensive database of referral sources and update regularly. Data Analysis & Reporting Analyze referral sources and program metrics, generate regular performance reports for management, and present insights for optimization. Prepare reports on outreach activities, campaign outcomes, and conversion ratios. Compliance & Best Practices Ensure all referral marketing activities are compliant with healthcare regulations and organizational policies. Stay updated on industry trends, competitor strategies, and referral marketing best practices. Preferred candidate profile Bachelors degree in Marketing, Business Administration, or a related field (MBA preferred). 3-5 years of experience in marketing, preferably with exposure to referral marketing or healthcare. Strong relationship building, networking, and communication skills. Analytical mindset for data interpretation and campaign optimization. Proficiency in MS Office, CRM software, and digital marketing tools. Local area/geographical knowledge and fluency in local language (if applicable). Ability to manage multiple projects, meet deadlines, and work independently.
Company Description Sterling Hospitals has been a beacon of Best-in-Class medical care across Gujarat and Western India for 23 years, emphasizing compassionate care, commitment, and clinical excellence. With multi-specialty hospitals in Ahmedabad (298 beds), Vadodara (192 beds), Rajkot (190 beds), and Gandhidham (135 beds), Sterling offers high-quality medical and surgical care across critical specialties. The organization's vision is to become a preferred choice for ethical, superior, and holistic healthcare solutions. Sterling Hospitals boasts a positive work culture, supported by several accolades and accreditations including NABH and NABL certifications. Role Description This is a full-time, on-site role for the Head of Administration, located in Ahmedabad. The Head of Administration will oversee daily hospital operations, ensuring compliance with health policies, managing administrative staff, and improving operational efficiency. The role also involves handling budget planning, developing strategic plans for hospital growth, supervising facility management, and ensuring excellent patient experience. The candidate will work closely with medical staff and department heads to achieve organizational goals. Job Responsibilities: Overall Hospital Administration & Healthcare Management: Manage day-to-day operations of the hospital, ensuring all departments run smoothly and in line with hospital policies and healthcare regulations. Oversee the entire patient journey , from admission to discharge, ensuring a seamless and positive experience. Develop and implement strategies to enhance the hospital's overall performance and operational efficiency. Financial Acumen & Business Performance: Monitor daily financial dashboards and key performance indicators (KPIs) to track revenue and expenses. Analyze and optimize revenue streams, focusing on OP (Outpatient) to Lab/Radiology/Pharmacy conversions . Implement cost-control measures and identify opportunities to improve the hospital's financial health. Prepare and present regular financial reports to senior management. Patient Service & Experience Excellence: Champion a culture of service excellence across all departments. Ensure timely and effective resolution of patient grievances and feedback. Oversee Food & Beverage Services and other patient care support services to ensure high standards of quality and hygiene. Initiate new initiatives and programs to continuously improve the patient experience. Track and analyze patient feedback and Net Promoter Score (NPS) to identify areas for improvement. Stakeholder Relations & Engagement: Liaise with government authorities , regulatory bodies, and local communities to ensure compliance and maintain a positive reputation. Cultivate and nurture strong relationships with doctors , clinicians, and other medical professionals to ensure their engagement and support. Team Leadership & Development: Lead, mentor, and motivate a diverse team of administrative and support staff. Foster a collaborative and supportive work environment. Qualifications & Skills Education: Bachelor's or master’s degree in Hospital Administration, Healthcare Management, or a related field. Experience: Proven experience in a senior administrative role within a hospital or healthcare setting. Skills: Strong financial management and analytical skills. Excellent communication, interpersonal, and leadership abilities. A deep understanding of the healthcare industry and patient service standards. Problem-solving skills and the ability to handle high-pressure situations
Profile - Assistant Manager - Human Resources Qualification - MBA HR Experience - 4-10 years in HR Generalist Location - Gandhidham, Gujarat Job Description - A key part of this role is manpower planning, also known as workforce or human resource planning, which ensures the organization has the right number of skilled employees in the right roles at the right time. End to End Recruitment (Talent Acquisition, Sourcing, initial screening, Interview Coordination, Placement) Induction & Joining Formalities and HR Documentation To prepare organization chart showing reporting structure of all the employees, designation, grade and place of work. Maintaining personnel file records of the employees Monthly Payroll processing & Time Management Co-ordinating for Performance Appraisal & Annual KRA’s of the employees Job Types: Full-time, Regular / Permanent Salary: Up to 5 Lacs Schedule: Day shift