Key Level Strategy Development And Execution Develop and implement a 35-year IT strategy aligned with the hospital's overall strategic goals. Oversee the planning, development, and implementation of IT initiatives to support the hospital's clinical, operational, and financial objectives. Ensure the effective utilization of IT resources to enhance patient care, improve operational efficiency, and reduce costs. Technology Integration And Standardization Lead the integration of IT systems across the hospital's various departments and units. Standardize technology platforms and processes to improve interoperability and data sharing. Develop and implement a shared-service model for IT services to optimize resource utilization and reduce costs. Digital Transformation Drive digital transformation initiatives to enhance patient experience, improve clinical outcomes, and increase operational efficiency. Explore and implement innovative technologies to improve patient care delivery and streamline administrative processes. Effective Budgeting And Planning Develop and manage IT budgets, including capital expenditures (Capex) and operational expenditures (Opex). Ensure efficient allocation of IT resources to support strategic priorities. Conduct cost-benefit analyses to justify IT investments and optimize resource utilization. Operational Level Responsibilities Technology Adoption And Implementation Oversee the selection, implementation, and maintenance of IT systems and applications. Ensure the effective adoption and utilization of new technologies by hospital staff. Provide technical support and guidance to hospital staff on IT-related issues. Data Management And Analytics Develop and implement data governance policies and procedures. Ensure the security, integrity, and accessibility of patient data. Leverage data analytics to identify trends, improve decision-making, and enhance patient care. IT Infrastructure Management Manage the hospital's IT infrastructure, including hardware, software, and networks. Ensure the reliability, security, and performance of IT systems. Develop and implement disaster recovery and business continuity plans. Team Building And People Management Lead and manage a team of IT professionals to achieve organizational goals. Recruit, develop, and retain talented IT staff. Foster a positive and collaborative work environment. Vendor Management And Partnerships Negotiate contracts and manage relationships with IT vendors and suppliers. Ensure compliance with vendor agreements and service level agreements. Establish strategic partnerships to leverage external expertise and resources. Exemplar Patient Service Experience Patient-Centric Technology Implement technology solutions that enhance the patient experience, such as patient portals, mobile apps, and telehealth services. Ensure that IT systems support seamless communication and collaboration between healthcare providers and patients. Leverage technology to improve patient satisfaction and outcomes. Integration of Hosted Applications Assessment And Selection Evaluate the suitability of hosted applications for the hospital's needs, considering factors such as cost, scalability, security, and integration capabilities. Select and implement hosted applications that align with the hospital's strategic objectives and IT architecture. Integration And Management Ensure seamless integration of hosted applications with existing IT systems and infrastructure. Develop and implement processes for managing hosted applications, including security, updates, and support. Cost Control and Digital Transformation Cost Optimization Implement cost-saving measures, such as cloud computing, virtualization, and energy-efficient data centers. Continuously evaluate IT spending and identify opportunities for cost reduction. Leverage technology to streamline processes and improve operational efficiency. Digital Transformation Strategy Develop a comprehensive digital transformation strategy that aligns with the hospital's long-term goals. Identify and prioritize digital initiatives that will improve patient care, enhance operational efficiency, and drive revenue growth. Execution And Measurement Oversee the implementation of digital transformation initiatives, ensuring successful execution and achieving desired outcomes. Establish metrics to measure the impact of digital transformation on patient experience, clinical outcomes, and operational efficiency. The Management reserves the right to change the required Job Description, KRA and KPIs considering prevailing business requirements with proper communication to the incumbent. Job Competencies Graduate (Any) | Postgraduate (Any) from reputed university and Institute however, qualification in the technology is preferred. Up to 12-20 Years of experience including hands-on experience into Technology (IT Infrastructure, application, Project Management & Information security along with other areas of technology and Digital Transformation. Business Acumen Excellent Communication Skills (Written & Verbal). Knowledge of Local Language shall be a plus. Execution Focus Ability to recruit /retain /engage IT and Other staff. Sound knowledge of Hospital, Healthcare Management Expertise in Business Planning, Business Strategy and financials. (ref:iimjobs.com) Show more Show less

Strategic Level Responsibilities IT Strategy Development and Execution: Develop and implement a 3-5year IT strategy aligned with the hospital's overall strategic goals. Oversee the planning, development, and implementation of IT initiatives to support the hospital's clinical, operational, and financial objectives. Ensure the effective utilization of IT resources to enhance patient care, improve operational efficiency, and reduce costs. Technology Integration and Standardization: Lead the integration of IT systems across the hospital's various departments and units. Standardize technology platforms and processes to improve interoperability and data sharing. Develop and implement a shared-service model for IT services to optimize resource utilization and reduce costs. Digital Transformation: Drive digital transformation initiatives to enhance patient experience, improve clinical outcomes, and increase operational efficiency. Explore and implement innovative technologies to improve patient care delivery and streamline administrative processes. Effective Budgeting and Planning: Develop and manage IT budgets, including capital expenditures (Capex) and operational expenditures (Opex). Ensure efficient allocation of IT resources to support strategic priorities. Conduct cost-benefit analyses to justify IT investments and optimize resource utilization. Operational Level Responsibilities Technology Adoption and Implementation: Oversee the selection, implementation, and maintenance of IT systems and applications. Ensure the effective adoption and utilization of new technologies by hospital staff. Provide technical support and guidance to hospital staff on IT-related issues. Data Management and Analytics: Develop and implement data governance policies and procedures. Ensure the security, integrity, and accessibility of patient data. Leverage data analytics to identify trends, improve decision-making, and enhance patient care. IT Infrastructure Management: Manage the hospital's IT infrastructure, including hardware, software, and networks. Ensure the reliability, security, and performance of IT systems. Develop and implement disaster recovery and business continuity plans. Team Building and People Management: Lead and manage a team of IT professionals to achieve organizational goals. Recruit, develop, and retain talented IT staff. Foster a positive and collaborative work environment. Vendor Management and Partnerships: Negotiate contracts and manage relationships with IT vendors and suppliers. Ensure compliance with vendor agreements and service level agreements. Establish strategic partnerships to leverage external expertise and resources. Exemplar Patient Service Experience Patient-Centric Technology: Implement technology solutions that enhance the patient experience, such as patient portals, mobile apps, and telehealth services. Ensure that IT systems support seamless communication and collaboration between healthcare providers and patients. Leverage technology to improve patient satisfaction and outcomes. Integration of Hosted Applications Assessment and Selection: Evaluate the suitability of hosted applications for the hospital's needs, considering factors such as cost, scalability, security, and integration capabilities. Select and implement hosted applications that align with the hospital's strategic objectives and IT architecture. Integration and Management: Ensure seamless integration of hosted applications with existing IT systems and infrastructure. Develop and implement processes for managing hosted applications, including security, updates, and support. Cost Control and Digital Transformation Cost Optimization: Implement cost-saving measures, such as cloud computing, virtualization, and energy-efficient data centres. Continuously evaluate IT spending and identify opportunities for cost reduction. Leverage technology to streamline processes and improve operational efficiency. Digital Transformation Strategy: Develop a comprehensive digital transformation strategy that aligns with the hospital's long-term goals. Identify and prioritize digital initiatives that will improve patient care, enhance operational efficiency, and drive revenue growth. Execution and Measurement: Oversee the implementation of digital transformation initiatives, ensuring successful execution and achieving desired outcomes. Establish metrics to measure the impact of digital transformation on patient experience, clinical outcomes, and operational efficiency. The Management reserves the right to change the required Job Description, KRA and KPIs considering prevailing business requirements with proper communication to the incumbent. Graduate (Any) | Postgraduate (Any) from reputed university and Institute however, qualification in the technology is preferred. Up to 15 Years of experience including hands-on experience into Technology (IT Infrastructure, application, Project Management & Information security along with other areas of technology and Digital Transformation. Business Acumen Excellent Communication Skills (Written & Verbal). Knowledge of Local Language shall be a plus. Execution Focus Ability to recruit /retain /engage IT and Other staff. Sound knowledge of Hospital, Healthcare Management Expertise in Business Planning, Business Strategy and financials.

Job Description : The Head - Service Excellence will be a pivotal leader responsible for developing, implementing, and sustaining a culture of service excellence across all six units of Sterling Hospitals in Gujarat. This role will champion patient-centricity, drive continuous improvement in patient services, and ensure a consistently positive and high-quality experience for all patients and their families. The Head - Service Excellence will work collaboratively with clinical and non-clinical leadership to embed service standards, monitor performance, and foster a patient-first mindset throughout the organization. Strategy Development and Implementation: Develop and execute a comprehensive service excellence strategy aligned with Sterling Hospitals' overall mission, vision, and values, encompassing all six hospital units. Establish clear service standards, protocols, and best practices for all patient-facing and support functions. Identify key patient experience touchpoints and develop strategies to optimize each interaction. Lead the implementation of patient feedback mechanisms (e.g., surveys, focus groups) and ensure timely analysis and action planning. Driving a Patient-Centric Culture: Champion a culture where patient needs and preferences are at the forefront of all decisions and actions. Develop and deliver training programs to enhance employee empathy, communication skills, and patient interaction techniques across all levels. Promote a collaborative and interdisciplinary approach to patient care, ensuring seamless coordination between departments. Recognize and reward individuals and teams who consistently demonstrate exceptional service behaviors. Performance Monitoring and Improvement: Establish key performance indicators (KPIs) to measure service excellence and patient satisfaction across all units. These will include, but not be limited to: Net Promoter Score (NPS) for Patient Experience: To gauge overall patient satisfaction and likelihood to recommend Sterling Hospitals. Patient Satisfaction Scores on Specific Service Dimensions: Tracking satisfaction levels related to nursing care, doctor communication, responsiveness, pain management, etc., derived from patient feedback surveys. Complaint Resolution Rate and Turnaround Time: Measuring the efficiency and effectiveness of addressing patient grievances. Average Length of Stay (ALOS) and Readmission Rates: As indicators of efficient care delivery and patient outcomes, indirectly reflecting service quality. Cleanliness and Hygiene Index : Percentage of patient-reported satisfaction scores (e.g., top box scores on cleanliness-related survey questions) and/or internal audit scores meeting or exceeding pre-defined high standards for cleanliness and hygiene across all patient care areas and facilities. This KPI will specifically monitor the consistent maintenance of a pristine and hygienic environment, a fundamental aspect of patient comfort, safety, and overall experience. Stakeholder Engagement and Collaboration: Collaborate closely with hospital leadership, medical professionals, nursing staff, and administrative teams across all six units to integrate service excellence principles into daily operations. Partner with department heads to develop unit-specific service improvement plans. Act as a liaison between patients/families and the hospital administration to address concerns and ensure timely resolution. Build strong relationships with external stakeholders, including patient advocacy groups and relevant industry bodies. Policy and Process Development: Develop and review patient-related policies and procedures to ensure they are patient-friendly and aligned with best practices. Contribute to the development of patient education materials and communication strategies. Ensure compliance with all relevant regulatory requirements related to patient care and experience. Team Leadership and Development: Potentially lead a central service excellence team and/or provide guidance and support to service champions within each hospital unit. Foster a high-performing and engaged team through effective coaching, mentoring, and performance management. Promote continuous learning and professional development opportunities for team members in the area of service excellence. Desired Profile: Bachelors degree in healthcare administration, Business Administration, or a related field. A master’s degree is preferred. Minimum of 8-10 years of progressive experience in healthcare, with a significant focus on service excellence and patient experience improvement. Proven track record of successfully developing and implementing service excellence strategies across multiple locations or large healthcare systems. Strong understanding of patient satisfaction measurement methodologies, data analysis, and performance improvement techniques. Excellent communication, interpersonal, and presentation skills, with the ability to influence and engage stakeholders at all levels. Demonstrated leadership abilities, including the ability to motivate and inspire teams. Strong problem-solving and decision-making skills. Familiarity with relevant healthcare regulations and quality standards. Experience in process improvement methodologies (e.g., Lean, Six Sigma) is an advantage

Company Description Sterling Hospitals, a beacon of Best-in-Class medical care across Gujarat & Western India for 23 years, delivers compassionate care, commitment, and clinical excellence. With a patient-centric approach and a focus on ethical medical practices, Sterling offers high-quality medical and surgical care in critical specialties across four multi-specialty hospitals in Gujarat. Role Description This is a full-time on-site role for an Infection Control Nurse located in Ahmedabad. The Infection Control Nurse will be responsible for managing infection control protocols, implementing infectious disease prevention strategies, monitoring and reporting on infection rates, and coordinating with healthcare teams to ensure patient safety. Qualifications Infection Control and Nursing skills Knowledge of Medicine and Infectious Diseases Experience in managing infections and implementing prevention strategies Excellent communication and interpersonal skills Ability to work effectively in a team environment Attention to detail and strong organizational skills Valid nursing license and relevant certifications Show more Show less

Company Description Sterling Hospitals, a beacon of Best-in-Class medical care across Gujarat and Western India for 23 years, delivers compassionate care, commitment, and clinical excellence. With a patient-centric approach, Sterling offers high-quality medical and surgical care across critical specialties in its four multi-specialty hospitals in Ahmedabad, Vadodara, Rajkot, and Gandhidham. Sterling's vision is to be the preferred choice for ethical, superior, and holistic healthcare solutions. The organization nurtures a positive work culture that values innovation and supports decision-making. Sterling Hospitals have garnered numerous accolades and accreditations, including being the first corporate hospital in Gujarat to receive NABH and NABL accreditations in various locations. Role Description This is a full-time, on-site role for an Anesthesiologist at Sterling Hospitals, located in Ahmedabad. The Anesthesiologist will be responsible for administering anesthesia to patients undergoing various surgical procedures and providing pain management solutions. The role involves pre-operative assessments, monitoring patients during surgery, and post-operative care. The Anesthesiologist will work closely with surgeons, critical care nurses, and other medical professionals to ensure patient safety and optimal outcomes. Qualifications Anesthesiology skills including administering anesthesia and monitoring patients Medicine knowledge and experience in providing comprehensive patient care Critical Care Nursing and Surgery skills for perioperative patient care Pain Management techniques and experience Excellent communication and teamwork skills Ability to work efficiently in high-stress situations Relevant certifications and licenses in Anesthesiology Show more Show less

Company Description Sterling Hospitals has been a beacon of best-in-class medical care across Gujarat and Western India for 23 years, delivering compassionate care, commitment, and clinical excellence. With four multi-specialty hospitals across Gujarat—Ahmedabad (298 beds), Vadodara (192 beds), Rajkot (190 beds), and Gandhidham (135 beds), Sterling offers high-quality medical and surgical care in several critical specialties. Sterling Hospitals, driven by a vision of becoming a preferred choice for ethical, superior, and holistic healthcare solutions, is known for its patient-centric approach and world-class healthcare. Our hospitals have received various accreditations, including NABH and NABL, and multiple accolades for excellence in healthcare. Role Description This is a full-time on-site role located in Ahmedabad for a Medical Officer (MBBS Only) at Sterling Hospitals. The Medical Officer will be responsible for providing patient care, performing medical examinations, diagnosing and treating illnesses, and assisting with surgeries. The role involves working closely with other physicians and healthcare staff to deliver high standards of medical care. Additional responsibilities include participating in training programs and staying updated with the latest medical advancements. Qualifications Proficiency in Medicine and Patient Care Experience in Surgery and working with Physicians Skills in Training and developing medical staff Excellent diagnostic and problem-solving skills Strong communication and interpersonal skills Ability to work effectively in a team-oriented environment MBBS degree from a recognized institution is required Experience in a multi-specialty hospital is preferred

Role & responsibilities - HR MIS - HR Operations - Payroll - HR Generalist - HR Analytics Preferred candidate profile MBA-HR/MSW/MHRM with having experience of 1-3 yrs. Walk in Interview Date of Interview- 18/07/2025 Time of Interview- 10:00am to 14:00pm Venue of Interview- Sterling Hospitals, Sterling Hospital Road, Gurukul, Memnagar, Ahmedabad-380052. Candidate can share the profiles if not able to come for walk in interview on meghana.solanki@sterlinghospitals.com or whatsApp on 9726290300.

The Unit Head Finance is a strategic business partner responsible for overseeing the financial operations of Sterling Hospital, Ahmedabad. This role requires a strong understanding of financial principles, a keen eye for detail, and the ability to analyze complex financial data. The ideal candidate will possess strong leadership skills, be a team player, and have a proven track record in driving financial performance. Financial Controllership - Financial Reporting: Oversee the preparation of accurate and timely financial statements, including P&L, balance sheet, and cash flow statements. - Financial Analysis: Conduct in-depth financial analysis to identify trends, variances, and potential risks. - Variance Analysis: Analyze budget vs. actual performance, identifying and explaining variances. - Financial Forecasting: Develop accurate financial forecasts and budgets to support strategic decision-making. - Risk Management: Identify and mitigate financial risks, implementing robust internal controls. General Accounting - Statutory Compliance: Ensure compliance with all applicable accounting standards, tax regulations, and statutory requirements. - Audit Management: Coordinate with internal and external auditors to ensure smooth audits and timely resolution of audit findings. - Financial Systems: Implement and maintain efficient financial systems and processes to optimize operations. P&L And Balance Sheet Finalization - Month-end Close: Oversee the timely and accurate closure of the month-end financial process. - Balance Sheet Reconciliation: Ensure accurate reconciliation of balance sheet accounts. - Intercompany Transactions: Manage intercompany transactions and reconciliations. Financial Planning And Analytics - Financial Modeling: Develop and maintain financial models to support strategic planning and decision-making. - Business Analysis: Provide insightful analysis to support business decisions and strategic initiatives. - Performance Measurement: Establish and monitor key performance indicators (KPIs) to measure financial performance. - Cost Control: Implement cost-saving measures and optimize resource utilization. Budgeting And MIS - Budgeting: Develop and manage annual budgets, ensuring alignment with strategic goals. - Budget Monitoring: Monitor budget performance and take corrective actions as needed. - Management Information Systems (MIS): Design and implement effective MIS to provide timely and accurate financial information. Pricing And Cost Control - Pricing Strategy: Develop and implement pricing strategies to optimize revenue and profitability. - Cost Control: Identify and implement cost-saving initiatives to improve operational efficiency. - Cost Analysis: Conduct detailed cost analysis to identify cost drivers and opportunities for reduction. Revenue Cycle Management - Oversee all aspects of the revenue cycle, including patient billing, collections, and insurance reimbursements. - Implement strategies to improve revenue cycle efficiency and reduce denials. - Manage the collection of revenue from corporate and other sources. General Tasks - Team Management: Lead and mentor a team of finance professionals. - Stakeholder Management: Build strong relationships with key stakeholders, including management, operations, and external parties. - Continuous Improvement: Drive continuous improvement in financial processes and systems. - Ad-hoc Analysis: Support ad-hoc requests for financial analysis and reporting.,