Patient Experience Executive

1 - 3 years

2 - 4 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key responsibilities:

Greet and counsel every patient and family entering the centre with warmth and professionalism
Guide patients through their OPD visit, surgical counselling, and quote discussions
Ensure follow through on diagnostics, insurance paperwork, and discharge protocols
Handle relatives/caregivers with empathy and patience especially during wait periods
Help convert OPD consults into IPD bookings by providing reassurance and clarity
1-3 years of experience in hospitality, healthcare, or guest relations
Comfortable handling patient-facing interactions and emotional conversations
Well-spoken in English, Hindi, and local language (Marathi/Gujarati preferred)
Only female candidates are preferred

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