Patient Counsellor

Industry & Sector:

clinical coordination,

About The Opportunity

clinical knowledge and empathetic communication

to guide patients through consultations, procedures, follow-ups, and administrative pathways while maintaining accurate records in electronic medical systems.

• Conduct one-on-one pre- and post-consultation counseling to explain diagnoses, treatment options, procedures, and expected outcomes clearly and compassionately.
• Obtain and document informed consent; ensure patients and families understand risks, benefits, alternatives, and follow-up instructions.
• Coordinate appointments, referrals, and follow-up schedules with clinical teams and front-desk operations to maximise patient throughput and satisfaction.
• Maintain accurate clinical documentation in EMR/EHR systems and prepare patient education materials and discharge instructions.
• Handle patient queries and complaints professionally; escalate clinical concerns to physicians and nursing staff when required.
• Support quality initiatives by tracking counseling outcomes, patient feedback, and adherence to data privacy and confidentiality protocols.
  

Skills & Qualifications

• Diploma/degree in Nursing, Social Work, Psychology, Allied Health or equivalent clinical certification.
• Practical experience working in a clinic or hospital setting with direct patient counseling responsibilities.
• Proficiency with EMR/EHR systems and clinical documentation workflows.
• Strong command of English and at least one local language relevant to the location.
• Understanding of patient confidentiality and data privacy best practices.
• Ability to manage sensitive conversations and de-escalate anxious or upset patients.
  

Preferred

• Formal certificate in counseling, patient education, or clinical coordination.
• Experience in specialty clinics (e.g., fertility, oncology, cardiology) or high-volume outpatient settings.
• Basic life support (BLS) or first-aid certification.
  

• On-site role with structured training, mentorship, and clear career progression pathways within clinical operations.
• Collaborative, patient-first culture focused on clinical quality, empathy, and continuous improvement.
• Competitive salary package, professional development support, and access to clinical learning resources.