1 - 3 years

1 - 2 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

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Job Type

Full Time

Job Description

  • Educate patients on their eye condition, diagnosis, and proposed treatment/surgery/lens
  • Explain procedures, surgery timelines, and pre/post-operative instructions.
  • Assist with form filling, consent documentation, and payment options.
  • Address queries and anxieties of patients and their relatives with clarity and empathy.
  • Support coordination between patients, OT scheduling, optical, pharmacy, and doctors.
  • Maintain counseling records and follow-up call logs.
  • Collect testimonials and feedback for quality improvement.
  • Provide reassurance to nervous patients, especially elderly and pediatric cases.
  • Guide outstation patients regarding travel, stay, and follow-up plans.
  • Provide knowledge to patient to make informative decision regarding treatment.
  • Scheduling of Patient appointment

Qualifications & Requirements

  • Education

    : Diploma/Graduate in Optometry
  • Experience

    : 12 years in healthcare counseling or patient service.
  • Skills

    :
    • Warm personality and active listening skills.
    • Good spoken Hindi, English (Regional language is an advantage).
    • Strong organizational and coordination abilities.
    • Comfortable discussing medical treatments in layman terms.

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