Patient Care Executive

Job Description

Roles & Responsibilities (Defines the prime focus areas of the job) Patient Care Management Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment. Provide info related to services and tariff to the patients. Orients and educates patients and their families by explaining the care plans and other information relating to the treatments. Pre and post-counseling for the patients undergoing the treatment plans if required. Address and resolve patient complaints and concerns promptly and effectively. Understand and action accurate data entry on a daily basis Handling Appointments Understand the CRM platform Comprehend detailed nuances around therapist availability and accordingly block appointments Maintain data related to financial transactions, patient flow, and individual patient visits. Track patient's journey from lead status to discharge and follow-ups Patient Experience Enhancement Respect patients by recognizing their rights; and maintaining confidentiality. Collect patient testimonials and feedback as per organizational policy. Monitor and evaluate patient care metrics, identifying areas for improvement. TAT of 30 mins to be adhered for all the calls received Coordination and Collaboration Responsible to follow up on the assessment report till it gets delivered to the patient Work closely with the sales team to promote patient care initiatives and success rate Increase in conversion ratio will be reviewed in constant interval Quality Improvement Monitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan. Show more Show less