Patient Care Executive

We are looking for a compassionate and well-organized Patient Care Executive to support patient engagement and coordination activities. The role focuses on patient communication, follow-ups, digital coordination, and documentation while ensuring compliance with healthcare standards. Candidates with a healthcare background and comfort with Excel, online meetings, and WhatsApp-based patient communication are strongly preferred.

Key Responsibilities:

• Conduct patient reminder and follow-up calls to support treatment continuity and patient adherence.
• Engage patients empathetically and build trust-based, long-term relationships.
• Manage and monitor WhatsApp patient groups for wellness updates, and engagement activities, as per company guidelines.
• Coordinate and support online webinars for patient holistic wellbeing, including scheduling, invitations, reminders, and basic technical support.
• Assist in managing patient registrations and attendance for webinars and digital wellness sessions.
• Act as a point of contact for patients during webinars to address coordination-related queries.
• Maintain accurate patient interaction records, follow-up trackers, and engagement reports using MS Excel.
• Document feedback and participation insights from wellness initiatives and webinars.
• Participate in and assist with online meetings with internal teams and healthcare professionals.
• Ensure all patient communication complies with company SOPs, confidentiality standards, and regulatory guidelines.

Requirements:

• Diploma or Degree in Pharmacy, Nursing, Life Sciences, or any healthcare-related field.
• 1–3 years of experience in patient care, healthcare coordination, wellness programs, or pharma/nursing support roles.
• Working knowledge of MS Excel for data tracking and reporting.
• Comfortable handling online meeting platforms (Zoom, Google Meet, MS Teams).
• Experience managing WhatsApp-based patient communication or support groups.
• Excellent communication and interpersonal skills.
• High level of empathy, patience, and patient-centric mindset.
• Passion for patient wellbeing and holistic care initiatives.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Education:

• Diploma (Preferred)

Experience:

• Patient care: 1 year (Preferred)

Work Location: In person