Patient Care Coordinator

Job Title: Patient Coordinator

Department: Patient Services / Administration

Reports To: Clinic/Healthcare Manager

Job Summary

The Patient Coordinator plays a vital role in ensuring that patients receive seamless, efficient, and high-quality care throughout their healthcare journey. This position involves coordinating patient appointments, maintaining accurate records, acting as a liaison between patients and healthcare providers, and providing exceptional support and communication to patients and their families.

Key Responsibilities Patient Coordination & Support

• Greet and assist patients in a friendly, professional manner.
• Schedule and coordinate patient appointments, treatments, consultations, and follow-ups effectively.
• Act as a primary point of contact between patients, medical staff, and administrative teams.
• Answer patient inquiries and resolve concerns related to appointments, procedures, or services.

Records & Documentation

• Collect, verify, and update patient information and medical records accurately.
• Maintain electronic health records (EHR/EMR) and other documentation as required.
• Ensure confidentiality of patient information in compliance with privacy standards.

Communication & Liaison

• Facilitate clear communication between patients and healthcare providers.
• Coordinate referrals to specialists and assist with inter-department communication.
• Educate patients on procedures, pre-/post-appointment care, and clinic policies.

Insurance & Billing Support

• Verify patient insurance coverage and obtain pre-authorizations if needed.
• Assist patients with understanding billing information and payment options.

Administrative Support

• Manage phone calls, correspondence, and general office tasks.
• Assist with office coordination to ensure smooth patient flow and clinic operations.

Qualifications

Education: High school diploma or equivalent (Healthcare/Administration diploma or degree preferred).
Experience: Previous experience in a healthcare setting or patient-facing administrative role is an advantage.

Technical Knowledge: Familiarity with medical terminology and healthcare software

Skills & Competencies

Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.Customer-focused with empathy and professionalism.Detail-oriented and capable of handling confidential information.Ability to work independently and collaborate effectively with teams.

contact - 8167565375

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person