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Paras Health
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Patient Care Coordinator

Patient Care Coordinator

2 - 7 years

|

2 - 4 Lacs

Posted:5 days ago| Platform:

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Skills Required

guest relations patient care hospitality management front office management hospital management gre guest relationship management patient relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Develop and implement strategies to consistently improve patient satisfaction and Net Promoter Score (NPS) across various departments (IPD, OP, ER, ICU).
Analyze feedback data and implement initiatives to address areas of improvement.
Establish and maintain efficient processes for collecting patient feedback forms in IPD, ER, and OPD.
Ensure a high collection rate to gather comprehensive insights into patient experiences.
Implement a robust system for logging and categorizing customer complaints.
Lead efforts to investigate complaints, drive resolutions, and track outcomes for continuous improvement.

Preferred candidate profile

2-5 Years of experience

Pleasant personality

Excellent communication skills

Result Orientation

Punctual & Responsible

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Healthcare

Ghaziabad

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