Partner Relationship Manager

Job Title: Partner Relationship Manager

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About Doorush

maids, cooks, and quick-help services within 10 minutes

Role Overview

Partner Relationship Manager

This role directly impacts customer experience and operational efficiency.

Key Responsibilities

1. Partner Acquisition & Onboarding

• Identify and recruit new service partners (maids, cooks, helpers, quick-help workers).
• Conduct interviews, verify documents, and ensure eligibility criteria are met.
• Explain Doorush policies, pricing, incentives, and service quality expectations.
• Guide partners through app usage, training, and setup during onboarding.

2. Partner Management & Support

• Be the primary point of contact for all partners in your assigned zone.
• Resolve partner issues, grievances, or operational challenges quickly.
• Monitor partner attendance, performance, and service quality.
• Conduct regular follow-ups with existing partners to maintain strong relationships.

3. Performance & Compliance

• Ensure partners follow Doorush guidelines, SOPs, and customer service standards.
• Track partner ratings, cancellation rates, and user feedback.
• Identify low-performing partners and provide coaching to improve.

4. Operations & Coordination

• Coordinate with internal teams (operations, support, tech) for smooth partner functioning.
• Help maintain partner availability during peak demand.
• Support in managing daily service operations and field tasks when required.

Required Skills & Qualifications

• 1–3 years of experience in operations, partner/vendor management, or field sales (freshers with strong communication can also apply).
• Strong interpersonal and communication skills.
• Good understanding of app-based platforms (Swiggy, Zepto, Urban Company, Ola style operations).
• Ability to work on the ground and interact with partners daily.
• Problem-solving attitude and high ownership mindset.
• Basic knowledge of Google Sheets, WhatsApp, and CRM tools.

Personality Traits We’re Looking For

• Friendly and empathetic communicator.
• Street-smart and good with people.
• Strong follow-up discipline.
• Ability to handle pressure and fast-moving operations.
• Trustworthy and responsible.

Benefits

• Competitive salary 

  ₹15,000 – ₹30,000 per month

  .
• Travel allowance + performance incentives.
• Career growth opportunities within Doorush operations team.
• Chance to be part of a fast-scaling startup.

How to Apply

hr@doorush.in

• or contact +91 8220138321 for more details.