Partner Operations Specialist

Partner Ops Specialist

Be a part of our success story.

What we are looking for:

Role:

Location:

Shift timings:

Years of experience:

Key Responsibilities

Certification Management

• Maintain and update the list of Launch’s active certifications.

• Track progress toward certification goals and support team members in achieving requirements.

Help Desk Management

• Manage and triage help desk requests with Client.

• Coordinate L2 and L3 escalations to ensure timely resolution.

Reporting & Insights

• Deliver accurate, timely reporting on Partner Center metrics such as Azure consumption , certifications, customer adds, CPOR/PAL attach, and other KPIs.

• Provide actionable insights to the partnership team to drive decision-making.

Outbound Referrals & Co-Sell Support

• Facilitate co-sell vs. partner-led motions, ensuring offer attachment to protect performance metrics.

Pipeline Identification & Attribution

• Identify opportunities eligible for PAL (Partner Admin Link) or POR (Partner of Record) attribution. • Ensure attribution requirements are captured and executed post-contracting (including follow-up 30+ days after deal closure).

• Ensure accurate PAL and POR attribution once requirements are met. Execution & Collaboration

• Support preparation and execution of QBRs (Quarterly Business Reviews) and EBCs (Executive Briefings).

Qualifications & Skills

• Strong understanding of partner ecosystem.

• Experience in sales operations, partner management, or channel programs.

• Strong organizational and project management skills.

• Excellent communication and stakeholder management abilities.

• Detail-oriented with a data-driven mindset.

We are Navigators in the Age of Transformation:

About Company :