Partner Operations Specialist

Partner Ops Specialist

Be a part of our success story. Launch offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company. Through competitive salaries, outstanding benefits, internal advancement opportunities, and recognized community involvement, you will have the chance to create a career you can be proud of. Your new trajectory starts here at Launch.

What we are looking for: We are looking for Partner Ops Specialist for one of our internal projects.

Role: Partner Ops Specialist

Location: Hyderabad

Shift timings: 9 Hours

Years of experience: 7+ Years of experience

Key Responsibilities

Certification Management

Maintain and update the list of Launchs active certifications.

• Track progress toward certification goals and support team members in achieving requirements.

Help Desk Management

Manage and triage help desk requests with Client.

• Coordinate L2 and L3 escalations to ensure timely resolution.

Reporting & Insights

• Deliver accurate, timely reporting on Partner Center metrics such as Azure consumption , certifications, customer adds, CPOR/PAL attach, and other KPIs.

• Provide actionable insights to the partnership team to drive decision-making.

Outbound Referrals & Co-Sell Support

• Facilitate co-sell vs. partner-led motions, ensuring offer attachment to protect performance metrics.

Pipeline Identification & Attribution

• Identify opportunities eligible for PAL (Partner Admin Link) or POR (Partner of Record) attribution.

• Ensure attribution requirements are captured and executed post-contracting (including follow-up 30+ days after deal closure).

• Ensure accurate PAL and POR attribution once requirements are met.

Execution & Collaboration

Support preparation and execution of QBRs (Quarterly Business Reviews) and EBCs (Executive Briefings).

Qualifications & Skills:

Strong understanding of partner ecosystem.

Experience in sales operations, partner management, or channel programs.

Strong organizational and project management skills.

Excellent communication and stakeholder management abilities.

Detail-oriented with a data-driven mindset.

We are Navigators in the Age of Transformation:

We use sophisticated technology to transform clients into the digital age, but our top priority is our

positive impact on the human experience. We ease anxiety and fear around digital transformation and replace it with opportunity. Launch IT is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Launch IT is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

About Company :

About Launch IT Launch IT India is wholly owned subsidiary of The Planet Group (http://www.launchcg.com; http://theplanetgroup.com ) a US company, offers attractive compensation and work environment for the prospective employees. Launch is an entrepreneurial business and technology consultancy. We help businesses and people navigate from current state to future state. Technology, tenacity, and creativity fuel our solutions with offices in Bellevue, Sacramento, Dallas, San Francisco, Hyderabad & Washington D.C. https://www.linkedin.com/company/launch-consulting-group-india/