Panel Manager - Market Research

The purpose of this role is to build and manage panel/community for market research activities by recruiting, retaining, incentivizing, and liaising with the members of research panels and communities.

Job Description:

We are seeking an organized and detail-oriented Research Panel Manager. The ideal candidate will be responsible for building and managing a panel of participants for our UX research studies. This role involves recruiting, screening, and maintaining a diverse and engaged panel of users to ensure we gather valuable insights to improve our products.

Key Responsibilities:
- Panel Recruitment: Cordinate with suppliers and field recruiters to verify and recruit participants for panel, through various channels.- Screening and Selection: Review, build, and optimize screening criteria and ensure recruited participants meet the criteria.- Panel Management: Maintain the database of panel members, ensuring their information is up-to-date and accurate.- Communication: Regularly communicate with panel members to keep them engaged and informed about upcoming studies.- Scheduling: Coordinate and schedule participants for research sessions, ensuring a smooth and efficient process.- Incentive Management: Manage the distribution of incentives to participants in a timely and fair manner.- Compliance: Ensure all recruitment and research activities comply with relevant privacy and ethical guidelines.- Collaboration: Work closely with UX researchers and other stakeholders to understand their needs and provide the right participants for their studies.- Reporting: Track and report on recruitment and panel engagement to inform future strategies. Maintain the panel performance metrics on daily basis.

Qualifications:
- Experience: Proven experience in participant recruitment, panel management, or a related field.- Skills: Strong project management skills. Excellent communication and interpersonal skills.- Technical Proficiency: Familiarity with panel database management and scheduling tools.- Attention to Detail: High level of accuracy and attention to detail in managing participant information.- Problem-Solving: Ability to troubleshoot and resolve issues related to participant recruitment and scheduling.- Team Player: Ability to work collaboratively with cross-functional teams.

Note:
- 5+ years experience in related field.- End-to-End panel management experience.- Familiarity in managing Global, NA, EU, and IN based panels.- Experience working with US based clients.- Familiarity with UX research and methodologies.- Open to support GMT/EST shift.

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