P5 Senior Lead - HR Ops

Senior Manager Compliances & Audits

Bangalore

About the Team

The HR Operations, Payroll Operations, and Human Capital Management (HCM) team is a strategic unit within an organization dedicated to managing every phase of the employee lifecycle, from recruitment to retirement. Unlike traditional HR teams that often concentrate on administrative tasks, this team adopts a comprehensive, data-driven approach to workforce management and employee services. The team keeps our employees at the center every action and decision, who significantly contribute to the organizations success. The team does it all while ensuring compliance with legal requirements and internal company policies.

About the Role

Drive end-to-end HR compliance and audit readiness across the organization, ensuring 100% statutory adherence (Payroll, Labor, CLRA), robust vendor compliance, and flawless facilitation of internal/external audits. Build a proactive compliance culture, strong controls, and timely reporting in partnership with Finance, Legal, Compliance, Internal Audit, and external auditors.

Key Responsibilities

1. Audit Facilitation:
   - Lead and coordinate internal, statutory, and third-party HR audits end-to-end (planning, PBC lists, evidence collation, walkthroughs, sampling, observations, and closures).
   - Own audit tracker, remediation plans (CAPA), and timelines; report status to senior leadership and Audit/Compliance committees.
   - Prepare and maintain audit-ready documentation, SOPs, RACIs, and control narratives for HR processes (including payroll, F&F, access controls, PoSH, leaves, benefits, BGV).
   - Lead completion of PayU-related audits for all past years, ensuring retrieval of historical data, reconciliation, and timely closure of open points.
   
   
   
   

1. HR Statutory & Regulatory Compliance:
   - Ensure 100% compliance with payroll and labor laws across India, including (as applicable):
   Income Tax (TDS: 24Q, Form 16 issuance), Professional Tax (state-wise), Labour Welfare Fund, Gratuity Act, Payment of Wages, Payment of Bonus, Minimum Wages/Wage Codes (as notified), Maternity Benefit, ESI, EPF & MP Act, Shops & Establishments (state-wise), PoSH Act, CLRA, and any applicable state notifications.
   Maintain a live HR Compliance Calendar and statutory registers/records; ensure on-time filings, remittances, and renewals across all locations.
   Monitor evolving regulations (central/state), upcoming Labour Codes, DPDP Act (data privacy), and ensure timely impact assessment and implementation.
   Ensure compliant payroll operations: maker-checker controls, data validation, off-cycle payment governance, F&F calculations, statutory reconciliations, and year-end activities.
   
   
   
   
   

1. CLRA & Contract Workforce Compliance:
   Discharge Principal Employer responsibilities: registrations, Form V (as applicable), contractor onboarding, license validity, and statutory records.
   Review contractor wage compliance, minimum wages adherence, muster/attendance, and timely statutory remittances (PF/ESI/PT/LWF).
   File/track periodic CLRA returns and ensure site-level compliance documentation is maintained and auditable.
   
   
   

1. Self-Audit & Controls Testing:
   Design and run periodic self-audits and control testing for HR processes (payroll, time & attendance, F&F, access/SoD, employee data changes, BGV, PoSH).
   Provide findings and recommendations; drive corrective actions and process improvements with owners.
   
   

1. Vendor Compliance & Governance:
   Set up and manage a robust vendor compliance delivery framework with staffing/payroll/benefits/admin vendors.
   Define SLAs/KPIs, right-to-audit clauses, compliance documentation packets, and monthly/quarterly certifications.
   Conduct vendor compliance reviews and risk scoring; drive remediation and, if needed, escalation/blacklisting.
   
   
   

1. Cross-Functional Collaboration:
   Partner with Finance (recons, payroll accounting, audits), Legal (contracts, notices, policy), Compliance/GRC (controls, policies), Procurement (vendor onboarding), Security/IT (access/identity), and Internal Audit.
   Coordinate responses to government notices/inspections and maintain a central repository.
   
   

1. Policy, Governance & Risk Management:
   Maintain and update HR policies/SOPs to reflect regulatory changes and best practices; ensure employee communication.
   Ensure PoSH governance: IC constitution, training/awareness, annual reports to District Officer, and record-keeping.
   Manage HR risk register, assess control effectiveness, and implement mitigations; support BCP for compliance continuity.
   
   
   

1. Documentation, Reporting & Enablement:
   Publish monthly HR Compliance Dashboard (filings, audit status, vendor scorecards, incidents/notices, risks).
   Conduct compliance training/awareness for HR, managers, and vendors.
   Ensure secure retention and disposal of HR records per DPDP Act, company policy, and audit standards.
   
   
   

Qualifications:

• 7 12 years of progressive HR compliance/audit experience; fintech/financial services or tech/start-up exposure preferred.


• Strong understanding of Indian payroll, labor laws, CLRA, PoSH, Shops & Establishments, PF/ESI/PT/LWF, Gratuity, Bonus, and data privacy (DPDP Act).


• Hands-on experience with internal/external audits, CAPA closure, and vendor compliance governance.


• Degree in HR/Commerce/Law; MBA/LLB preferred. Certifications in labour laws, compliance, or audit are a plus.

Additional Notes:

• May require liaison with external consultants, legal counsel, and authorities.


• Occasional travel to office locations/vendor sites for inspections or audits.


• Role can be adapted for Senior Manager level with expanded scope across multiple entities/states.

What we offer

• A positive, get-things-done workplace


• A dynamic, constantly evolving space (change is par for the course important you are comfortable with this).


• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.


• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.


• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity).

About us:

PayU, one of Indias leading digital financial services providers with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital payment requirements of the Indian market. PayU India companies aim to create a full-stack digital financial services platform to serve all (tapped and untapped) financial needs of customers through technology solutions.

PayU provide payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 5 lakhs+ businesses, including India s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 150+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience.

Our Commitment to Building A Diverse and Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.