Job
Description
About The Role Unique and exciting opportunity to work with a worldwide leader in Media & Entertainment. Based in Orlando, US this premier entertainment company has operations around the globe and creates, distributes, markets and licenses all forms of entertainment from feature films to television, home video/DVD, international cinema, and broadcasting. In this key role you will be responsible for ensuring the accuracy of Financials of R2R/A2R/Tax processes being performed out of the delivery centre. You will be required to interface directly with the customer on the financial reporting. Primary Function- End to end domain knowledge in OTC (Project Administration, Invoicing/Billing, Collections, Credit Management, Cash Applications, Dispute resolutions) & PTP (Procurement, Invoice processing, payment processing, Help Desk, etc); good to have experiences working as Global Process owners for OTC/PTP. Review of existing control mechanism and identifying better controls to ensure quality output to client Primary Skills The role-holder - Key accountabilities and responsibilities include: Delivery management Client satisfaction Client relationship (at a Delivery level) Account business planning and strategy Financial performance Transformation & Industrialised Innovation Supporting Growth Contract Compliance Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities. Understands what it takes to manage a business and uses the insights to gain better understanding of a clients need and to position the right CG offerings in conjunction with the Practice to bring value to the client. Ensure implementation of best practices in the areas of People, Process, Technology and Controls in conjunction with the Practice Teams (Process and Technology) Working closely with the Practice teams to deliver all Transformation & Innovation projects as agreed. Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgeminis ESOAR methodology underpinned by 5 Senses of Intelligent Automation. Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes. Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction Manage the talent pipeline within the team in conjunction with the Practice to ensure organisation resilience on a short, medium, and long- term basis Support Account Development Secondary Skills M.Com/ MBA/ CMA/ CA with 15+ years of experience in OTC and PTP Experience in managing a team of 200+ people (multiple geographies) Excellent communication, client management (multiple geos) and internal stakeholders management skills End to end domain knowledge in OTC (Project Administration, Invoicing/Billing, Collections, Credit Management, Cash Applications, Dispute resolutions) & PTP (Procurement, Invoice processing, payment processing, Help Desk, etc); good to have experiences working as Global Process owners for OTC/PTP. Have working experience in SAP S4 Hana Should be well acquainted with the tools and technology available in the market with regards to OTC (Highradius, etc) and PTP (Xelix, etc) and their functionalities Working experience in driving and bringing in transformation in OTC and PTP processes resulting in high value savings to the customers Should be well acquainted with the operational and business metrices in PTP and OTC processes and should have experiences in improving them Good to have experience in process standardization and deriving efficiencies out of it; should act as a Process Champion during any system implementation or integrations Strong Quality audit/ review skills especially with complex engagements. Good Analytical & Problem-solving skills apart from an understanding of business numbers and accounting Critical thinking is a must Excellent communication skills, both verbal and written English. Ability to speak to Senior Management team at the client side Flexible about work content, timings and location. Proficient in the use of desktop and workflow management tools
