Outbound Calling Executive

About Us

Peninsular Research Operation (PRO) believes in a purpose-driven approach committed to creating innovative products. We leverage the knowledge acquired by our creative minds from our products and offer them as platform solutions to customers. This fuels our drive to excel while implementing high-quality and effective technology solutions.

We are pioneers in harmonizing traditional and digital data, thereby acting as a strategic partner in our customers' digital transformations. Our proficiency in cutting-edge technologies and the emphasis on the organization’s DNA has helped us deliver business and enterprise solutions tailored to customer needs.

Roles & Responsibilities

• Make outbound cold calls to potential merchants and brands and introduce our product in a clear and confident manner.
• Identify decision-makers, understand basic requirements, and schedule discovery or demo calls for the sales team.
• Maintain consistent follow-ups through calls, WhatsApp, and email using predefined templates.
• Record all customer interactions, call outcomes, and next steps accurately in the CRM.
• Handle basic objections and communicate the value proposition effectively.
• Share brochures, videos, testimonials, and other marketing materials with prospects.
• Conduct basic research to identify new lead sources and merchant segments.
• Collaborate with the sales and marketing teams to ensure smooth lead handover and alignment.
• Adhere to daily targets for call volume, connects, and meetings booked.

Qualifications

• Bachelor’s degree in any discipline.
• Strong communication skills with confidence in speaking over phone calls.
• Ability to handle high-volume calling and repeated outreach.
• Basic understanding of sales processes or willingness to learn on the job.
• Familiarity with CRM tools or spreadsheets for tracking activities.
• Good interpersonal skills and a positive, persistent mindset.

Preferred Skills

• Prior experience in telesales, customer outreach, or call center roles.
• Comfortable learning about new industries
• Ability to quickly learn scripts, product features, and value messaging.