OTC Billing Sr. Accountant

Who w e a re

J o hns o n C o n tr o ls is t h e g l o b al l e a de r f o r s mart, he a l t h y a n d s u s ta i n a b le bu i l d i ngs . A t J o hns o n C o n t r o l s , w e ve bee n mak i n g bu i l d i n g s s mar t e r s i n c e 1885, a n d o u r c a p a b ilit i es , d e p th o f i n n o vati o n e x pe ri e n c e , a n d g l o b al r e a c h h ave be e n g r ow i n g e v e r s i n c e . To d ay, w e o ff e r t h e wo rl d s lar g e s t p o rtf o lio o f bu il d i n g p r o du c t s , t e c hn o l o g i es , s o ft w ar e , a n d se rv i c es ; w e pu t t h at p o rtf o lio to wo rk to tra ns f o rm t h e en vir o n m e n ts w he r e pe o p l e liv e , wo rk, l e a r n a n d p lay.

T h is is w he r e J o hns o n C o n t r o ls co m e s i n , he l p i n g d ri v e t h e o u t c o m e s t h at matt e r m o s t. T h r o ug h a f u ll ra n g e o f s y s t e ms a n d d i g ital s o l u ti o ns , w e make y o u r b u i l d i ng s s mart e r. A s mart e r bu i l d i n g is s af e r, m o re co m f o rta b l e , m o re e ffi c i en t, a nd , u ltimat e ly, m o re sus ta i n a b l e . M o s t im p o rta n t, s m art e r b u il d i n g s l e t y o u f oc u s m o re i n t e ns e ly o n y o u r un i q u e mi s s i o n . B e tt e r f o r y o u r pe o p l e . B e tt e r f o r y o u r b o tt o m li ne . B e tt e r f o r t h e p l a ne t. W e re he l p i n g to c r e ate a he al t h y p la n e t w ith s o l u ti o n s t h at de c r e a s e e ne r g y use , r edu c e w a s t e a n d ma k e c ar b o n n eu trality a r e ality. Sus t a i n a b i lity i s a t o p p ri o rity f o r o u r co m p a n y.

W e co mmitt e d to i n v es t 75 pe r c e n t o f ne w p r o du c t d e v e l o p m e n t R &D in c limat e -r e lat e d i nn o vati o n to de v e l o p s us ta i n a b l e p r o du c ts a n d s e rvi c es . W e take s us tai n a b il i ty se ri o u s ly. A c h i e vi n g ne t z e ro c ar b o n e mi s s i o n s be f o re 2040 is j us t o n e o f o u r co mmitm en ts to maki n g t h e wo rld a be t t e r p la c e .

P l e a s e vi s i t a n d f o ll o w J o hns o n C o n tr o ls L i n k ed I n f o r r e c en t e xc it i n g a c tiviti e s .

Why JC I https / / www . y o utub e . co m/ w at c h v = n r b i g jbp x kg

A s i a-Pa c i f i c L i nk e d I n https / / w ww . li nk e d i n. co m /sh o w c as e / j o h ns o n- c o nt r ol s-as i a - pa ci f ic / p o st s / fee d Vi ew = a l l

C a ree r The P o we r B e h i nd Y o ur M i ss io n

O p e nB l u e Th i s i s H o w a S p a c e C o m e s Ali v e

How will you do it

Manage Operational performance

• Supervise the function of Customer Billing and supports Team Leads in Daily Operations
• Expertise in managing functions for Billing, Credit Rebill, Dispute Resolution and Invoice Uploads
• Identify and assess complex problems for area of responsibility
• Ensure smooth migrations identify potential process risks, establish mitigation/control plans, and monitor the impact.
• Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics.
• Ensure Accuracy check and working on preventive and corrective actions with RCA
• Alignment to strategic direction set by senior management when establishing near-term goals
• Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management.
• Plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals.
• Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management
• Ensuring the team completes billing requirements to meet daily and month-end deadlines.
• Ensure regulatory requirements and Johnson Controls Internal Controls, Policies and Procedures are followed.
• Ensure timely (a) monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits
• Lead through transitions and increase organizational performance driving and embedding many competing initiatives

People Management

• Manage Team Leads and their teams depending on scope and complexity.
• Build high performing team and foster an inclusive environment.
• Accountable for performance management, talent development and succession planning
• Coordinate activities of team members engaged in processes and sub-processes to deliver
• Monitor Productivity and Efficiency of teams on Periodic Basis

Stakeholder Management

• Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity
• Work closely with relevant stakeholders to drive the Process strategy
• Support queries related to Billing disputes, Third Party Portals
• Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard.
• Close communication and partnership with Internal Audit teams as well as Group External Auditors
• Responsible for RCA on Business escalations and provide active resolutions.

Drive Process Improvement Strategy

• Drive the defined process initiatives for center
• Act as a subject matter expert and support the teams with continuous improvement projects.

What w e loo k f o r

• Bachelor s/Master s degree in Accounting, Finance or Business Administration.
• Continuous improvement training (e. g. , LEAN / Six Sigma) desirable
• 5 years people management experience preferred
• 7-10 years of experience in Cash & Collection Processes in a Global Environment
• Continuous Improvement mindset.
• Demonstrated ability to manage large teams and highly adept at building resiliency within them.
• Possess a strong customer service acumen.
• Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes.
• Excellent verbal and written communication skills.
• Managed stakeholders with extensive experience working in a diversified industry environment.
• Experience working in a Shared Service Environment
• Managed 25 to 30 team members across the full spectrum of Order to Cash
• Ability to work across diverse cultures and backgrounds

Core Competencies

Concept Strength

• Identifies connections and interdependencies.
• Thinks creatively. Analyze complex situations and generate solutions.

Agile & Resilient

• Cultivates innovation by experimenting and adapting, learning from failures, and overcoming limits.
• Creates clarity, optimism, and opportunities in the face of ambiguity, uncertainty and setbacks.

Change Management

• Demonstrates openness to new approaches and ideas.
• Defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes.
• Progresses productively under conditions of change and ambiguity.

Process Mindset

• Optimize and continuously improve financial processes and other businesses.
• The results are driven with a passion for continuous improvement.
• Can understand, develop, and adhere to processes, identification and implementation of simplification, standardization and process improvement while looking for proactive optimization.

Personality

• Global Working Experience
• Very strong in Interpersonal skills, planning and organizing skills, service orientation,
• Good communication, good in articulation, flexible and intellectual adaptability
• Delivery & Results focused, Customer Focus and passion for excellence
• Flexible with high level of integrity.

What w e o ffer

W e o ff e r an e xc iti n g a n d c h all e n g i n g p o s i ti o n . J o i n i n g u s y o u w ill b e co me p art o f a l e a d i n g g l o b al m u lti- i nd u s trial co r p o rati o n de fi n e d b y i ts s t im u lat i n g wo rk e n vir o n m en t a n d j o b s at i s fa c ti o n . In a dd i t i o n , w e o ff e r o u t s ta nd i n g c ar ee r de v e l o p m en t o pp o rt un i t i e s w h i c h w ill s t r e t c h y o u r a b ilit i e s a n d c h a n ne l y o u r ta l en ts

D i v e r s i ty & I n c l us i o n O u r ded ic a t i o n to d i v er sity a n d i n cl u si o n st a r ts w ith ou r v a l ue s. W e l e a d w ith i n t egr ity a n d p ur p o s e , f o c u si n g o n t h e f u t u r e a n d a li gn i n g w ith o u r c u st o m er s v isi o n f o r s u cc e ss. O u r H i g h - Per f or ma n ce C u lt u r e e n s ure s t ha t w e h a v e t h e b e st t a l en t t ha t is h i gh ly e n g ag e d a n d eag e r to i n no v a t e . O u r D&I m issi o n e l e v a t e s e a ch e m p l oye e s re s p on si b ility to c o n t r i b u te to ou r c u lt ure . It s t h r o ug h t he se c o n t r i b u ti on s t h a t we ll d r i v e t h e m i nd s e ts an d be h a v i or s w e nee d t o p o w e r o u r c u st o m er s m issi on s. Y o u ha v e t h e p o wer . Yo u ha v e t h e v o i c e . Yo u ha v e t h e c u lt u r e in y o u r h and s.