Organizational Psychology

Position:

Department:

Location:

Job Summary:

Organizational Psychologist

Key Responsibilities:

Customer Success & Relationship Management:

• Understand the psychological drivers of customer engagement, loyalty, and satisfaction.
• Apply motivational and behavioral principles to improve customer relationships and retention.
• Conduct assessments and gather feedback to continuously optimize the customer journey.
• Provide support that considers emotional intelligence and psychological insight into client concerns.

Client and Provider Relations:

• Mediate conflicts using psychological techniques to foster healthy professional relationships.
• Analyze relationship dynamics and provide recommendations for improved communication and alignment.
• Promote conflict resolution strategies based on empathy, trust-building, and organizational well-being.

Organizational Development & Business Growth:

• Partner with the business development team to align growth strategies with psychological insights.
• Contribute to the development of a positive organizational culture that supports engagement and performance.
• Use behavioral science to guide leadership in decision-making, employee engagement, and service improvements.

Provider Onboarding and Training:

• Design and implement psychologically informed onboarding programs that enhance integration and performance.
• Assess providers’ psychological readiness to work within our environment and offer tailored support.
• Collaborate on training content focused on emotional intelligence, communication, and customer handling.

Qualifications:

• Master’s degree in

  Organizational Psychology

  , Industrial-Organizational Psychology, or a related field.
• Experience in organizational development, employee or client relations, and conflict resolution.
• Strong ability to interpret behavioral data and apply psychological theory in practical settings.
• Excellent interpersonal and communication skills, both written and verbal.
• Comfortable working cross-functionally across teams with an emphasis on collaboration and psychological safety.
• Experience in onboarding, training, and employee engagement is an advantage.
• High ethical standards with a commitment to confidentiality and professionalism.

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Thanks & Regards

Team Mantra Care