Order To Cash Operations Associate

Skill required: Order to Cash - Billing Processing

Designation: Order to Cash Operations Associate

Qualifications:BCom

Years of Experience:1 to 3 years

What would you do To be responsible for the knowledge transfer in the areas of Systems, applications and activities that follow Billing process. Responsible for documentation and changes thereof. Ensure that the necessary guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.Play a key role in the team, being the link between the team and TL and ensure that adequate process knowledge is developed and be the first point of contact for all members. Act as a back for the TLOptimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Design the process and configure the technology to support the process of creating and issuing customer invoices that begin with the creation of an invoice and end with the issuance of an invoice and creation of a corresponding receivable.

What are we looking for BillingPerform invoicing related to Sales and/or Other productsPrimary responsibility is to raise Core Invoicing and Non-core InvoicingOther key responsibilities:Cancel-Rebill for Invoice Rejections, manual invoices for Overage orders, EDI Errors and Rejected invoicesValidate Billing request, has been met per the terms and conditions of the contract and policyRequired to analyze and solve lower-complexity problems.Send Billing pdf for printing and to all distribution channels Escalate complex issues to the appropriate team and follow up until resolution.Maintain service level agreements (SLAs) and key performance indicators (KPIs) such as response time and customer satisfaction.Identify recurring issues and provide inputs for process improvement.Ensure adherence to company policies, data privacy, and compliance standards.Contribute to team meetings and training sessions for knowledge sharing1-3 years of experience in Billing processBachelors / Masters degree in Commerce, Finance, Accounting.Flexible to work in shiftsKnowledge of SAP, Oracle and High radius is an added advantageExcellent communication skills, verbal and writtenStrong interpersonal and problem-solving abilities.Customer-oriented mindset with empathy and patience.Proficiency in MS Office (Excel, Outlook, Word) and CRM platforms.Ability to multitask and manage time efficiently.Analytical thinking and attention to detail.
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelinesYour expected interactions are within your own team and direct supervisorYou will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignmentsThe decisions that you make would impact your own workYou will be an individual contributor as a part of a team, with a predetermined, focused scope of workPlease note that this role may require you to work in rotational shifts
QualificationBCom