Order Manager

Company Description

• To build highest level of customer loyalty and customer satisfaction by verify the availability of placed orders and ensuring its quality and requirements to supply customers without delay and to avoid issues
• To prepare an adequate planning and execution of medium long- and short-term planning of deliveries to distributors, end customers and Global Sales Areas in the most efficient way and in line with sales plans, market requirements and dynamics as well as inventory and purchase planning
• To give pro-active support to the Marketing Manager, Area Sales Manager, Distributors and Purchasers (order taking and processing, logistic support, (pro-active) sales) in such a way that the highest level of customer satisfaction and customer loyalty can be achieved
• Within your daily job you take the Syngenta Policy and SLA agreements in account, and you will act like a filter between the wishes of the stakeholders and the internal departments to find the best and efficient solution in order to process the requests
  

Accountabilities

• Responsible for the batch allocation, including the quality and export requirement check
• Manage the day-to-day operations within the Order Management group
• Responsible for information flow to stakeholders with reference to the expected availabilities/problems/derogations by clear communication related with orders
• Prepare a weekly update meeting for your stakeholders to share the last information and updates and act pro-actively on their input
• Evaluation of the last season prior to the new season, initiating improvements within the logistic agreements
• Participate in multi-disciplined projects with group overlapping activities
• Responsible for all documents required e.g. Pro forma invoices, Letters of Credits, Contracts (buyer/seller), Non-GMO, NAL, ISTA etc.
• Support the Quality Officer for complaint handling and nonconformity's related to the assigned area.
• Manage and monitor return shipments and coordinate the credit process
• Advice customers on product enquiries: product-; variety-, treatment-, packaging-, and rely for detailed technical support to Product manager/Supply Planners concerned
• Assist in debtors’ control (credit control)
• Keeping the customer database up to date (Work instructions/SAP shipping instructions)
• Keep assortment- and product knowledge up to date
• Initiate and coordinate sales campaign preparations before the season depending on Sales area
  

Critical success factors & key challenges

• Ensure high level of customer service to the team
• Develop and maintain a strong co-operation with other Supply Chain departments
• Ensure effective administration within order management in accordance with SLA procedures
• Ensure the one-way-of-working
• Monitoring and evaluation of all order issues
• Ensuring an appropriate order flow with the compliance to Syngenta policies
• Degree in planning & Logistic, Sales and agricultural or relevant experiences in previous jobs
• Knowledge of Planning Cycles, Sales Cycles, Production and Processes and Sales
• International experience with different cultures and habits
• Fluent in English
  

Qualifications

• 4 to 5 years of experience in a order management role or logistic function /customer service (preferably in a seed company).
• MUST -Order to Cash Process (O2C)
• Proficient in SAP
• Proficient in Microsoft office skills (Excel, Outlook, PowerPoint, Word)