Order Management Specialist _Night Shift_Gurgaon_US Client

Job Title (External)

Interested candidates can directly share CV at Pratibha@myndsol.com and akanksha.shekhar@myndsol.com

Key Responsibilities-

• Act as the primary point of contact for all order management activities, including order entry, validation, processing, and fulfilment coordination.
• Accurately process customer purchase orders in the system, ensuring alignment with contractual terms, pricing, and delivery schedules.
• Manage order lifecycle including handling change requests, cancellations, and escalations.
• Collaborate closely with CSR, other internal teams to ensure timely and accurate order execution.
• Ensure compliance with internal policies, export/import regulations, and customer-specific requirements during order processing.
• Monitor order status and proactively communicate updates or delays to stakeholders, ensuring high levels of customer satisfaction.
• Secure necessary approvals for non-standard orders or exceptions and maintain proper documentation in the system
  

• Minimum Skills Required

  Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc. Excellent verbal/written Communication Skills. Requires previous experience of working on an ERP platform (preferably SalesForce/Oracle Order Management) Know how of Order Life Cycle. Good Analytical Skills to understand customers' requirements and translate into Order Requirements Typing Speed of 35-40 WPM

  Desirable Skills:

  Understanding and experience of Quality Concepts and methodologies (Lean or Six Sigma)

  Qualifications:

  Graduate in any stream through a Full-Time course, with relevant experience of 3-5 years.

  Experience

  Yes

No. Of Years