2648 Order Management Jobs - Page 30

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Step into a pivotal role where precision meets efficiency in our dynamic team as a Specialist in Order Management . You will be entrusted with managing the order process for select products, ensuring seamless fulfillment with attention to detail and adherence to turnaround times. Embrace the opportunity to liaise with internal teams, elevate your problem-solving skills, and contribute to maintaining high standards of quality and productivity. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this role is your platform to make a significant impact. Shift Timing - 12:00 PM - 09:00 PM Hybrid Work Model: Work from Office Twice a week About the Role Manage the order process for select products; this includes entering orders into specialist per-missioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy. Escalate all delays to internal groups including to the senior members of the team as appropriate. Accountable for meeting and maintaining defined standards for quality and productivity. Manage internal customer queries and communication in a professional and service-minded manner ensuring. Be a team player and ensure that internal and external customers requirements are met - attend team meetings. Responsible for online Maintenance, Lapsing of subscriptions and access related issues. Support billing team in validating online invoices and portals. Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times. Creating and modification of customer master data. Meet agreed volume, service and quality targets. About You Graduate/post-graduate in related field such as commerce or accounting. Good data interpretation skills. Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage. Customer focused. Ability to priorities and attention to detail. High aptitude for learning. Deadline oriented and ability to multi-task. Should possess excellent communication, written and verbal and be able to work as a team. Ability to work independently on multiple activities, showing an appropriate level of prioritization and escalation skills. Should be flexible working in Rotational shifts. #LI-OE1 What s in it For You? Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Job Description Become a part of a dedicated and highly successful Customer Operations Center (COpC) team!!! Our employees are passionate about their contributions because there is a direct connection to our customers, our internal partners and Agilent s success. We are searching for a Customer Service Supervisor to join the ATI COPC (EMEA & AFO) Service Order Management team! Manages customer service personnel and provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin, global credit and risk management, collections, inventory management, proposal development and contracts development / negotiation / administration. Plans, organizes, directs and controls the activities and staff required to provide solutions, consulting and controls to one or more defined business areas or processes. Develops organizational strategies to align with those of our external customers/industries/markets and internal business partners. Responsible for and measured on customer satisfaction goals. Key Responsibilities: Team Management & Leadership: Supervise and guide the day-to-day operations of the SSD SOM team. Foster an empowered, collaborative, and accountable culture. Provide coaching, mentoring, and performance management to team members. Plan and manage employee training and development to build capability and engagement. Order Fulfillment & Customer Focus: Oversee the accurate booking of Service order management order closure process. Collaborate with internal teams (e.g., Sales, CMG, Contracts, Credit & Collections, etc.) to resolve order-related issues and ensure seamless order processing. Strive to exceed standards for customer satisfaction, service levels, and turnaround times for both order bookings and closure. Process Management & Compliance: Maintain all process Business Fundamentals Targets (BFTs) and ensure adherence to compliance and quality standards. Establish and uphold process controls to ensure operational excellence. Interpret, administer, and execute organizational policies and procedures effectively. Continuous Improvement & Innovation: Champion a Continuous Improvement (CI) mindset to identify and implement process efficiencies and innovations. Drive changes that improve the effectiveness and efficiency of the organization in achieving business goals. Collaboration & Conflict Resolution: Act as a key liaison with internal and external stakeholders to meet organizational objectives. Resolve conflicts arising within or escalated from the team, ensuring a positive work environment. Lead team projects or initiatives to drive organizational success. Operational Oversight & Tactical Execution: Assign tasks, direct, and monitor the work of team members to ensure goals are met. Develop and execute tasks and procedures required to support tactical business plans. Monitor and address resource requirements, employee schedules, and process changes to ensure smooth operations. Qualifications May require associate degree or higher education/specialized training/certification, or equivalent combination of education and experience. Typically, minimum of 1-year experience formally or informally leading people, projects and/or programs for entry to this level. Proven leadership experience, preferably in sales administration, order management, or customer operations. Strong analytical, problem-solving, and decision-making skills. Extensive knowledge and operational understanding of SAP CRM and/ or other ERP tools Excellent communication and interpersonal abilities. Experience driving a culture of innovation and continuous improvement. Knowledge of compliance requirements and process controls. Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Evening Duration: No End Date Job Function: Customer Service

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Job Title: Services Order Management & Billing Analyst Responsible for activities related with service contracts (maintenance plus cash and charge) that cover contract and equipment database handling plus invoicing process. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include service sales and service teams. Single point of contact for customer regarding service agreement and maintenance billing. Responsible for the following major activities: Coordination of order processing and billing activities for Order Management contracts Supervision and daily task management of Customer Advocate Team that oversees the following areas: Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing Maintaining of equipment database and processing, updating movements, additions and cancellations Invoicing that covers invoice preferences and validation of revenue recognition criteria which triggers invoices in the system Adhering to the procedures in compliance with NCR Voyix policies Reconciliation and reporting that covers monthly verification of revenue data, providing corrections, and clarifications of reported results Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices Providing internal and external audit support as requested Qualifications: Education: Bachelor s degree in finance, Accounting, Business Administration, or a related field. Experience: Minimum of 3 years of experience in Order Management and Billing, preferably within a global or multinational company. Basic Qualifications Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer) Strong problem solving and customer service skills Ability to communicate well with all involved parties on different level of the process Dedication Strong sense of accountability High sense of urgency Must possess a passion for delivering excellent service and problem solving Language : Japanese (Mandatory), English Preferred Qualifications Outsourced exposure or experience preferred Global/Multi-Country experience strongly preferred Analytical skills

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Job Title: Order Management & Billing Analyst Responsible for activities related with service contracts (maintenance plus cash and charge) that cover contract and equipment database handling plus invoicing process. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include service sales and service teams. Single point of contact for customer regarding service agreement and maintenance billing. Responsible for the following major activities: Coordination of order processing and billing activities for Order Management contracts Supervision and daily task management of Customer Advocate Team that oversees the following areas: Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing Maintaining of equipment database and processing, updating movements, additions and cancellations Invoicing that covers invoice preferences and validation of revenue recognition criteria which triggers invoices in the system Adhering to the procedures in compliance with NCR Voyix policies Reconciliation and reporting that covers monthly verification of revenue data, providing corrections, and clarifications of reported results Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices Providing internal and external audit support as requested Qualifications: Education: Bachelor s degree in finance, Accounting, Business Administration, or a related field. Experience: Minimum of 3 years of experience in Order Management and Billing, preferably within a global or multinational company. Basic Qualifications Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer) Strong problem solving and customer service skills Ability to communicate well with all involved parties on different level of the process Dedication Strong sense of accountability High sense of urgency Must possess a passion for delivering excellent service and problem solving Language : Japanese (Mandatory), English Preferred Qualifications Outsourced exposure or experience preferred Global/Multi-Country experience strongly preferred Analytical skills

Number of Openings 1 ECMS ID in sourcing stage 526164 Assignment Duration 12 months Total Yrs. of Experience 10+ years Relevant Yrs. of experience 8-10 years Detailed JD (Roles and Responsibilities) SAP-CS Must be proficient in the Customer Service CS and Sales and Distribution SD SAP modules. At least 2 implementation or roll out experience in S4 HANA Projects. At least 10 years of experience in Business Process Consulting, Architecture Design detailing of Processes. Must be proficient in the following business processes - Master Data Management, Service Order Management, Contracts Management, Project planning, Costing, Revenue, Warranty, Billing, monitoring, Repair project planning. Work with onsite team members, onsite key users and managers. Prepare Configuration, Solution Design Documents, Functional Specification Documents. Mandatory skills SAP-CS Desired/ Secondary skills SAP-CS Domain Senior Consultant Max Vendor Rate in Per Day (Currency in relevance to work location) 9000 INR/DAY to 11000 INR/DAY Maximum Work Location given in ECMS ID Bangalore/ Hyderabad/ Chennai WFO/WFH/Hybrid WFO WFO Hybrid BG Check (Before OR After onboarding) Pre-Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO NO

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 39430 Job Description Business Title Manager - Sales Operations Global Job Title Mgr I Customer Services Global Function Business Services Global Department Customer Services (DEP_BBS2) Organizational Level 7 Reporting to SR. MANAGER/AGM - Customer Service & Sales Support Size of team reporting in and type 7 to 10 Role Purpose Statement Position will be responsible for service delivery management and transformation of Customer Service & Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service & Sales Support, Controls adherence and period end closing & reporting for different regions within BEMEA/BAS/BNA. Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service & Sales Support function. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Passionate about helping clients succeed and committed to delivering exceptional customer service. Empathetic, patient, and understanding when dealing with clients facing financial challenges. Main Accountabilities . Operational Leadership and Team Management: a. Oversee the end-to-end Customer Service & sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment. b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability. c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times. d. Develop and enforce standard operating procedures (SOPs) for the Customer Service & Sale management process. e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs. f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness. g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels. h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments. i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims. 2. Customer Support & Guidance Oversight: a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally. b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving. c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program. 3. Strategic Account Management: a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans. b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion. c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements. d. Lead process optimization initiatives across Customer Service & Sale functions to improve operational efficiency and customer experience. e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes. f. Design and execute change management strategies to ensure smooth transitions during transformations. g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives. Reporting & Performance Metrics: a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership. b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals. 5. Customer-Centric Approach: a. Passionate about helping clients succeed and committed to delivering exceptional customer service. b. Empathetic, patient, and understanding when dealing with clients facing financial challenges. c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication. d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities. e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance. 7. Key Competencies: a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices. b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs. c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals. d. Resilience: Thrive in a dynamic environment with competing priorities. Knowledge and Skills Behavior Make decisions aligned to Bunge s global strategy, business needs and financial goals and explore new perspectives by driving innovation. Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles. Develop data driven strategies aligned with Bunge s priorities, energize others to action through clear and compelling communication. Technical Ability to partner with other BBS Team Managers to optimize processes across the SSC In depth knowledge of end-to-end OTC process Strong knowledge SAP environment. Process Transition & Transformation Reporting & Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage) Education & Experience Bachelor s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred). 12+ years of experience in Customer Service & Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role. Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment. Expertise in driving organizational transformation, change management, and stakeholder engagement. Strong understanding of supply chain, logistics, and customer service operations. Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable. Experience working in a similar Shared Services Centre setup a distinct advantage Strong Customer Service & Sales Support Domain expertise (end to end OTC function). Six Sigma or GB/Black Belt, Project Management and People management skills.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Job Description: The Site Supervisor will provide world class installation, startup, commissioning, test and inspection services leadership for large, high-profile customers for the Vertiv Switchgear and Busbar business. The site leader is the primary Vertiv Services representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The site leader is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. Responsibilities: - Represent Switchgear and Busbar Services at all customer and contractor meetings for projects which he is assigned to by the Project Delivery Leader Utilize standard Project Management tools to conduct the project effectively, achieving quality, financial and schedule targets Coordinate installation, start-up, commissioning, inspection and site testing activities for assigned projects Review scope of work requirements on the sales order Review customer or third-party procedures and train personnel on those procedures Define and manage man-power needs for the job Completion all documentation for job (technical submittals, as-built drawings, in-house test procedures) Coordinate with sales, order management, plants, logistics, contractors, services, and warranty groups throughout the project, escalating potential conflicts to avoid impact to the customer Represent Services in front of the customer, contractor, consultants, commissioning agents Assist contractors as required during installation of assigned projects Coordinate Pre-Site meetings with contractor Provide support to contractor for technical questions during installation Support installation, start-up and site testing activities for assigned projects Ensure sufficient man-power on site each day to perform start-up and site testing work Assist during start-up and site testing as necessary, depending upon man-power availability and site location Provide first level of tech support assistance to speed up problem resolution Monitor jobs for timely completion, work with sales rep on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control Provide daily status reports to Project Manager, Project Delivery Leader and customer Manage issues list and work to resolve issues in a timely manner Technical: - Provide On-the-Job training and on-site direction to associates for assigned projects Conduct field customer training for assigned projects as required Communicate with Technical Support on equipment issues Keep current on Method Statement, Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips Safety: - Operate in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and accordance with job duties Report all work related accidents or injuries within 24 hours to the appropriate personnel Must be a role model to fellow associates with regards to safety by setting a positive example Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected Administration: - Coordinate assigned project completion, customer training, and close-out Provide all commissioning reports in a final package to the customer Coordinate any additional training bought with the sales order Provide Time and Material quotes for customers or contractors for assigned projects, as necessary Coordinate subcontracted services and equipment rentals for assigned projects, Provide accurate and timely reporting in accordance with published guidelines Time cards, expense reports, ticket closure, forms, et al. Customer Satisfaction: - Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer or contractor where applicable Coordinate and attend customer or contractor meetings as required Maintain customer satisfaction rates according to company guidelines Performance: - Excellent attention to detail, with the ability to work accurately in a busy and demanding environment. Complete all work in an efficient and timely manner Capable of making strong decisions, technical and commercial, under pressure Properly evaluate site and equipment for appropriate billing status Adhere to company dress code and safety regulations Understand and comply with company startup/escalation process and procedures In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates Maintain proper and adequate level of internal communications Ability to communicate with all levels within the organization: Managers, co-workers, Service Delivery Team, Sales, Plants, Application Engineering, Technical Support, electronic communications, et al. Conduct themselves in a high degree of professionalism, and of service delivery Ability to handle stressful situations and provide a calming effect to customer High level of diplomacy when interacting with internal and external customers Qualifications: - Graduate of applicable University of Technology and six years minimum same or similar work experience. Construction management experience, critical infrastructure expertise with Switchgear, Busbar and Power Distribution a plus. Knowledge of construction, electrical and mechanical contracting. Knowledge of engineering, manufacturing processes, data center infrastructure and commissioning processes is helpful. Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures. Provide on-site customer consultation, must be able to present themselves as an expert in the field Expert analytical, problem-solving, and communication skills (verbal and written) required. Able to manage customer expectations during stressful situations A high degree of communication, organizational and management skills are required Valid driver s license is required Must be able to read and interpret electrical line diagrams and blueprints Ability to summarize and report all work related tasks performed Ability to give technical assistance via the telephone to customers on a regular basis Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation. Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site Strong computer skills including editing, formatting and using templates in Microsoft Office, CAD, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment. Foster a Customer-First Mindset Physical & Environmental Demands: - Frequent Standing Frequent kneeling / crawling / stooping Frequent bending / twisting Frequent climbing (stairs, ladders) Frequent driving (car) Extreme cold (below - 20 C) Extreme heat (above + 37 C) Noise Level (Medium / High need to shout to be heard) Working around moving machinery (fork-lifts, tractors) Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.) Work outdoors (no effective protection from weather) Time Travel Required: - 40% travels in the Eastern Europe Region 30% travels in the EMEA Region

- Oracle SCM, Fusion, or Oracle Cloud - Implementation, Rollouts, Inventory Management, Procurement - Order Management, Lifecycle Management, Manufacturing - Supply Chain Planning, Supplier Portal, Supplier Life Cycle Management - Costing, Logistics, Warehouse Management Qualifications Not Machanical

Business Inventory Analyst This role has been designed as Onsite with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today s complex world. Our culture thrives on finding new and better ways to accelerate what s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. : Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the Intelligent Edge and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what s next for you. Job Family Definition: Responsible for planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services to the company policy and country regulatory requirements. Partners with stakeholders to identify/implement opportunities for business process improvement to effectively manage costs, integrate new and existing businesses, and adapt to changes in the business and regulatory environment. Time horizon is typically focused on less than six months for forecasting/planning. Leading and working with cross-functional teams, creates and implements plans that enable the execution of business strategies. Participates in the process by which demand signals are developed, validated for alignment with transition plans, supply constraints identified, and an executable plan defined that meets financial and market share goals. Scope includes business execution processes related to lifecycle planning; order management (including allocation management, Available to Promise (ATP) / commit processes, business attainment tracking); logistics management (including inbound/outbound coordination and consolidation of domestic and international systems to support shipments); and inventory management (including analysis, optimization and velocity). Partners cross-functionally to develop, track and manage business metrics for the organization (may include customer availability, service levels, on-time delivery, supplier response time (SRTs), supply chain costs and inventory. Management Level Definition: Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. What you ll do: Responsibilities: Responsible for supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for a regional or global business unit. Produces reports using IT systems and analyzes data to develop trends for supply and demand activities; articulates findings to management. Analysis of backlog management. Gathers demand data from country, region, and account managers to contribute to demand planning. Collaborates with regional and global business unit planning teams to maintain and enhance current business processes. Reviews performance metrics on a regular basis, identifying opportunities for improvement. Researches and analyzes priority projects within established guidelines. Communicates requirements and guidelines to the regional and global business unit planning teams. May provide training or general direction for junior staff members. Responsible for Inward/Outward of Business Unit Inventory, Tagging recording and allocation of business inventory to the user, update the records of ownership and update change of ownership as and when it appears, retirals of assets including the E-waste. Additional responsible for handelling compliance audit for physical verification without impacting the business LABs. Responsible for managing the Gatepass for all the inventory moving out for hybrid employees. Education and Experience Required: First level university degree or equivalent experience Typically 4-6 years of experience in a supply chain function. What you need to bring: Knowledge and Skills: Demonstrated understanding of supply chain processes (plan, source, make deliver). Strong analytical and data modeling skills. Strong written and verbal communication skills; mastery in English and local language. Strong interpersonal skills. Developed Microsoft Office skills (Excel, PowerPoint, etc.) and other analytical aids to help manage the operation. Developing Project Management Skills. Demonstrated business acumen and technical knowledge within area of responsibility. Proficient understanding of the companys overall supply chain strategy. Strong understanding of Material Requirements Planning (MRP) and ATP. Developed understanding of import/export regulatory requirements and compliance. Moderate level of knowledge of inventory analysis. Demonstrated leadership skills. Additional Skills: Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Coaching, Commercial Acumen, Complex Project Management, Contract Management, Creativity, Critical Thinking, Customer Experience Strategy, Data Science, Design Thinking, Empathy, Engineering Product Development, Financial Acumen, Follow-Through, Global Sourcing, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Manufacturing Supply Chain, Negotiation {+ 4 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Lets Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #aruba Job: Supply Chain & Operations Job Level: Intermediate HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Business Inventory Analyst This role has been designed as Onsite with an expectation that you will primarily work from an HPE office. Who We Are: Job Description: Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the Intelligent Edge and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what s next for you. Job Family Definition: Responsible for planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services to the company policy and country regulatory requirements. Partners with stakeholders to identify/implement opportunities for business process improvement to effectively manage costs, integrate new and existing businesses, and adapt to changes in the business and regulatory environment. Time horizon is typically focused on less than six months for forecasting/planning. Leading and working with cross-functional teams, creates and implements plans that enable the execution of business strategies. Participates in the process by which demand signals are developed, validated for alignment with transition plans, supply constraints identified, and an executable plan defined that meets financial and market share goals. Scope includes business execution processes related to lifecycle planning; order management (including allocation management, Available to Promise (ATP) / commit processes, business attainment tracking); logistics management (including inbound/outbound coordination and consolidation of domestic and international systems to support shipments); and inventory management (including analysis, optimization and velocity). Partners cross-functionally to develop, track and manage business metrics for the organization (may include customer availability, service levels, on-time delivery, supplier response time (SRTs), supply chain costs and inventory. Management Level Definition: Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. What you ll do: Responsibilities: Responsible for supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for a regional or global business unit. Produces reports using IT systems and analyzes data to develop trends for supply and demand activities; articulates findings to management. Analysis of backlog management. Gathers demand data from country, region, and account managers to contribute to demand planning. Collaborates with regional and global business unit planning teams to maintain and enhance current business processes. Reviews performance metrics on a regular basis, identifying opportunities for improvement. Researches and analyzes priority projects within established guidelines. Communicates requirements and guidelines to the regional and global business unit planning teams. May provide training or general direction for junior staff members. Responsible for Inward/Outward of Business Unit Inventory, Tagging recording and allocation of business inventory to the user, update the records of ownership and update change of ownership as and when it appears, retirals of assets including the E-waste. Additional responsible for handelling compliance audit for physical verification without impacting the business LABs. Responsible for managing the Gatepass for all the inventory moving out for hybrid employees. Education and Experience Required: First level university degree or equivalent experience Typically 4-6 years of experience in a supply chain function. What you need to bring: Knowledge and Skills: Demonstrated understanding of supply chain processes (plan, source, make deliver). Strong analytical and data modeling skills. Strong written and verbal communication skills; mastery in English and local language. Strong interpersonal skills. Developed Microsoft Office skills (Excel, PowerPoint, etc.) and other analytical aids to help manage the operation. Developing Project Management Skills. Demonstrated business acumen and technical knowledge within area of responsibility. Proficient understanding of the companys overall supply chain strategy. Strong understanding of Material Requirements Planning (MRP) and ATP. Developed understanding of import/export regulatory requirements and compliance. Moderate level of knowledge of inventory analysis. Demonstrated leadership skills. Additional Skills: Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Coaching, Commercial Acumen, Complex Project Management, Contract Management, Creativity, Critical Thinking, Customer Experience Strategy, Data Science, Design Thinking, Empathy, Engineering Product Development, Financial Acumen, Follow-Through, Global Sourcing, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Manufacturing Supply Chain, Negotiation {+ 4 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Lets Stay Connected: #india #aruba Job: Supply Chain & Operations Job Level: Intermediate HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms). Experience: 1-3 Years.

: At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world’s energy systems. Their spirit fuels our mission. We make real what matters. This is your role: You are among the first set of respondents to respond to requirements of our new and existing customers who entrust Siemens to be a partner in their objective for a reliable solution to handle switching and protection of Substations be it for Transmission Purpose or for Industrial Use. In collaboration with the direct responsible you must ensure accurate tender and offer process of Turnkey / Partial Turnkey EPC / LSTK contracts relating to large format HV / EHV AIS / GIS substations to meet customer expectations in term of appropriateness, quality, and reliability and in line with profitability corridor as agreed upon for the case. You need to be able to deliver and manage the Offer development independently and in the reasonable time frame as agreed on a case-by-case basis for ac substations upto 765KV. What we expect from you Prepare High quality offers and be able to participate in discussions as well as negotiations with customer / consultants in collaboration with Sales. You are responsible for offer KPI’s. Lead from the front and co-ordinate with other Offer making Team resources and achieve deadlines (ex. Offer Approval Process, Techno Commercial Bid Documentation, Bid Submission) with both external and internal stakeholders (like factories, design centres, purchase, other businesses, end customers etc). Evaluate the assigned RFP / Tender and be able to fine tune the technical solution along with the Engineering and Product Experts to ensure a competitive and technically compliant bid participation. With full involvement in clarifications and suggestions to the Client – you are responsible for proposal write-outs to the customer. Deep evaluation of supplier’s offers – both technical and commercial and participate in Vendor Meetings as required. Be able to comprehend the offer structure jointly with other support teams and contribute towards alignment for Bid Concept, Cost and Technical Validation, Taxation, and a Winning Strategy. Be able to discuss and align with the customers the time schedule requirements and defend the same if required. Be able to understand / decipher critical aspects of a tender/ customer requirements / concerns and proactively search for solutions and risk resolution jointly with other team stakeholders. Be able to present and defend the Bid Concept as part of the approval process. At times be able to practice a consultative approach to a customer and express about the best practices and benchmark approaches to present Siemens as a competent partner. What experience / skills we require you to have: Proven experience of at least 10-12 years in Substation Proposal process or project engineering or project execution or Sales with deep exposure to HV/ EHV substations and substation practice At least 3 year’s Experience in Offer Management of Substations according to internal processes Hands on experience on costing of Turnkey bids Experience of Indian Private & Public Tenders / RFPs including TBCB tenders Degree / Postgraduate in Electrical Engineering - Power System Good knowledge of MS Excel & Power Points, Willing to travel 10-15% of the time. Self-motivated, strong focus on achieving goals, initiative, autonomy, and willingness to work in team. Maturity in understanding customer expectations. Experienced in managing work to meet inflexible deadlines

Hello go-getter We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs. You’ll make an impact by: We are currently looking for Order Management/ Specialist to join our india/international order management / logistics Centre in one of our Divisions (B2B model).The successful candidate will be primarily responsible for customer order processing (products and systems), some logistics activities and taking part in shaping of a customer service model. Processing sales orders in the system based on the input from customers and salesmen. Cross validation of customer PO with workflow to match 100% of Cusotmer address. Handling queries and accurate responses to be shared after validation of cases. Organization of deliveries and material flow within the company in line with relevant regulations. Actively proposing process optimizations. Act as a stakeholder/Siemens representative when communicating with customer. Delivery of order handling services to 2 or more country/business lines (role 80% operational). Managing returns and escalations. Contacts with customers via email/phone . Efficient training of team members including new joiners. Supporting Logistics Specialists in exceptions handling process. GSEnd-to-end process – from order till invoice/cash collection. You’ll win us over by: A university degree. Around 2 years of experience in order processing, logistics, customer service (gained preferably in the technical sector, SSC/BPO). Knowledge of ERP software (preferably SAP) and/or educational background in logistics. Ability to work in a team. Good communication and customer service skills. Open-mindedness and constructive attitude to performed tasks. Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close. Create a better #TomorrowWithUs! Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms). Experience: 3-5 Years.

: Provide L1 support for Oracle Cloud PLM-Product Development (PD) / Product Data Hub (PDH) Hand-on experience with Oracle Fusion product life cycle configurations, and customization management and support Perform API integration testing, configuring Oracle PDH application components Deliver post-production support/hypercare service Create custom reports using Oracle tools Perform Root cause analysis on recurring issues Execute Agile data migration processes Conduct quarterly configuration and patch validations/testing Analyse and prioritize support requests involving Oracle Fusion product life cycle configurations and customizations issues Perform initial assessment and customization component failures Coordinate post-production support/Hypercare requests Triage issues related to custom reports using oracle tools Manage incidents tickets for Agile data migration challenges Track and prioritize quarterly configuration and patch validations/testing requests Requirements: 5+ experience with Oracle Cloud PLM solutions Strong understanding of product lifecycle management principles Proficiency in Oracle PDH application configurations 5+yrs of relevant exp on Support or implementation projects. Manual Testing experience & have written test cases. Good Communication for an Individual contributor role. Location of Work Bangalore, Kodathi office. Knowledge of API integration and testing methodologies (patch testing) Experience with custom reports development using oracle tools Background in Agile data migration techniques Ability to validate and test system configuration and patches Excellent troubleshooting and problem-solving skills Strong communication abilities with both technical and business stakeholders Mandatory Skills: Oracle SCM Order Management Cloud. Experience: 8-10 Years.

Key Responsibilities: Guest Service: Welcome guests warmly and ensure they have an exceptional dining experience. Take food and beverage orders accurately and promptly. Provide menu recommendations and assist guests with dietary preferences or restrictions. Order Management: Coordinate with kitchen and bar staff to ensure timely preparation and delivery of orders. Serve food and beverages efficiently while adhering to service standards. Handle guest feedback and resolve concerns professionally. Hygiene and Cleanliness: Maintain cleanliness and hygiene in the dining area, service stations, and pantry. Ensure all equipment and utensils are sanitized and in proper working condition. Stock Management: Assist in inventory checks and restocking of supplies as required. Inform management of low stock levels or maintenance issues. Team Collaboration: Work closely with other team members to provide seamless service to guests. Assist in setting up and closing dining areas during shifts. Compliance and Safety: Adhere to food safety regulations and company policies. Keyskills:- Take food orders Serve Guests Take Reservation Clear Tables Good English Communication Skills Prior Experience in Fine Dining

Key Responsibilities: Guest Service: Welcome guests warmly and ensure they have an exceptional dining experience. Take food and beverage orders accurately and promptly. Provide menu recommendations and assist guests with dietary preferences or restrictions. Order Management: Coordinate with kitchen and bar staff to ensure timely preparation and delivery of orders. Serve food and beverages efficiently while adhering to service standards. Handle guest feedback and resolve concerns professionally. Hygiene and Cleanliness: Maintain cleanliness and hygiene in the dining area, service stations, and pantry. Ensure all equipment and utensils are sanitized and in proper working condition. Stock Management: Assist in inventory checks and restocking of supplies as required. Inform management of low stock levels or maintenance issues. Team Collaboration: Work closely with other team members to provide seamless service to guests. Assist in setting up and closing dining areas during shifts. Compliance and Safety: Adhere to food safety regulations and company policies. Keyskills:- Take food orders Serve Guests Take Reservation Clear Tables Good English Communication Skills Prior Experience in Fine Dining

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms). Experience: 1-3 Years.

We are seeking a passionate and experienced Java/Kotlin Developer with 3 5 years of experience to join our growing E-commerce engineering team. You will be responsible for building scalable, high-performance microservices for a modern, decoupled E-commerce platform. Experience with commerce platforms like Shopify or commercetools is a strong plus. Job Description: Key Responsibilities: Design, develop, and maintain microservices using Java and Kotlin . Build and integrate services in a de-coupled architecture to support external systems like payment gateways, inventory, and order management. Collaborate with product managers, architects, and other developers to deliver high-quality features. Implement and consume RESTful APIs and event-driven architectures (e. g. , Kafka, RabbitMQ). Ensure code quality through unit testing, integration testing, and code reviews. Optimize application performance and scalability for high-traffic E-commerce environments. Work in an Agile/Scrum team and participate in sprint planning, reviews, and retrospectives. Required Skills & Qualifications: 3 5 years of experience in backend development using Java and/or Kotlin . Strong understanding of microservices architecture and domain-driven design (DDD) . Experience with Spring Boot , Spring Cloud , or similar frameworks. Proficiency in working with REST APIs , JSON , and message queues . Experience with SQL and NoSQL databases (e. g. , PostgreSQL, MongoDB). Familiarity with CI/CD pipelines , Docker , and Kubernetes . Solid understanding of software engineering best practices and design patterns. Preferred Qualifications: Hands-on experience with E-commerce platforms like Shopify , commercetools , or Magento . Knowledge of headless commerce and API-first platforms . Experience with cloud platforms (AWS, GCP, or Azure). Exposure to GraphQL , gRPC , or serverless architectures . Location: Pune Brand: Merkle Time Type: Full time Contract Type: Permanent