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OPTICS AND PHOTONICS - PRODUCT SUPPORT ENGINEER Company Description Edmund Optics (EO) is a leading manufacturer and distributor of optics, imaging, and photonics technology. EO's state of the art manufacturing capabilities combined with its global distribution network has earned it the position of the world's largest supplier of off-the-shelf optical components. Supporting the R&D, electronics, semiconductor, pharmaceutical, biomedical, and military markets around the globe; EO products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation. Edmund Optics India was set up in May 2019 and is responsible for sales, marketing, distribution, and application support for a wide product range throughout India. India is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team. Role Description  Product support engineers at Edmund Optics (EO) are responsible for providing pre-sales and post-sales technical support to customers utilizing optical components in a variety of application spaces (e.g. life sciences, biomedical, industrial inspection, semiconductor, R&D etc.)  Assist customers via phone, chat, and email with product selection and integration for their application  Field custom optics requests and vet based on Edmund Optics’ manufacturing capabilities  Provide pre-sales support in the form of quotes, pricing, and availability  Provide post-sales support in the form of troubleshooting and RMA creation  Collaborate with other departments within Edmund Optics to improve technical expertise and expand knowledge  Partake in projects designed to streamline internal processes and improve the customer experience  Participate in local tradeshows to meet new customers.  Actively participate in regular trainings given by third-party suppliers and Edmund Optics internal subject matter experts, stay up to date with emerging technology, new products, and applications.  Comply with federal, state, and company policies, procedures, and regulations Qualifications To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill and/or ability required. Required Skills & Abilities:  Basic knowledge and technical aptitude in optics, photonics and related fields  Proficiency in key engineering/physics/optics/photonics concepts  Basic customer service skills and phone etiquette  Professional demeanour, proficient in active listening and effective communication  Capable of critical thinking, deductive reasoning, and problem-solving  Ability to review, edit, and draft technical documents such as specification sheets, application notes, etc. Knowledge of Optical software such as Zemax and Tracepro preferred.  Ability to work independently and as part of a team. Available to work in shifts over weekends.  Capable of multi-tasking and tolerating a high level of stress  Requires minimal supervision and direction  Assist in a variety of side tasks (e.g. technical content creation, data clean-up, updating product documentation, etc.) to better support EO customers and colleagues.  Strong work ethic Education/Experience:  Minimum: Associates degree or Bachelor’s degree in Optics, Photonics, Physics, or related field.  Preferred: Master’s degree in Optics, Photonics, Optoelectronics, Physics, or related field. one to two year experince in relevant field Benefits: Edmund Optics provides extensive training programs and internal development opportunities as well as a range of employee benefits including employee provident fund, personal medical insurance, and flex benefits. The overall employment package is highly competitive with the aim of attracting the best talent available. Disclosure Edmund Optics shall, in its discretion, modify or adjust the position to meet the company’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion. Show more Show less
