Order Processing Specialist

Job Description

Brief Summary : We are seeking a detail-oriented and highly organized Order Processing Specialist to support our global customer base. This role is responsible for reviewing, entering, and managing quotes and sales orders with a focus on accuracy and efficiency, in addition to supporting the preparation of customer documents and other correspondence, and general fulfillment of customer needs to ensure overall satisfaction. The ideal candidate thrives in a fast-paced environment and has experience with order entry systems and customer relationship management tools. They also can communicate clearly across regions. Essential Functions: Review and enter quotes and sales orders in accordance with internal policies and customer requirements. Ensure high volume of orders are processed accurately and timely. Communicate clearly and effectively with regional offices to confirm order details, resolve discrepancies, and provide order status updates. Identify and escalate issues or delays that may impact customer satisfaction. Collaborate with Sales, Operations, and Logistics teams to ensure seamless order fulfillment. Maintain data accuracy in SAP and Microsoft Dynamics CRM systems. Accurately records new contacts and updates existing contact information in SAP and Microsoft Dynamics CRM. Provides support to Account Managers and Account Representatives by assisting with return requests and order backlog review. Tracks and pulls data for the Account Managers and Account Representatives from SAP to ensure proactive communication with customers. Essential Qualifications: Timeliness and regular attendance are required Report to workstation and be ready to work at scheduled time Comply with federal, state, and company policies, procedures, and regulations Provides phone and chat coverage for the duration of the full shift Ability to provide special shift coverage with limited management oversight: Late/Flexible shift Weekend shift Skeleton crew Required Skills & Abilities: Intermediate to high level of PC Skills in MS Word/Excel/E-Mail Excellent written and verbal communication skills Highly organized Accurate typing skills Attention to detail Typing of 40 WPM Working knowledge of current policies and procedures for data entry Demonstrates skills with telephone etiquette Works productively with others in a team environment Encourages open communication by listening attentively and actively. Seeks to fully understand information from many points of view Greets callers, establishes rapport, projects professional tone, handles complaints, & record statistics on each call Education/Experience: Graduate with minimum of two (2) years related prior work experience. Physical Requirements: Ability to operate office equipment such as a copier; ability to see details at a close range; ability to sit at desk or PC for long periods of time; work in office setting. Edmund Optics shall, in its discretion, modify or adjust the position to meet the companys changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion.