Operator - Helpdesk

Sodexo Food Solutions India Pvt. Ltd.ces

2 - 4 years

1 - 2 Lacs

ahmedabad

Posted:1 week ago| Platform:

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Skills Required

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Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Provide technical support to end-users via phone, email, or in-person in a timely and professional manner.
2. Identify, troubleshoot, and resolve software, hardware, and network-related issues. 3. Escalate unresolved issues to higher-level support personnel and follow up with end-users to ensure timely resolution. 4. Set up and configure new computer systems and software applications. 5. Maintain an inventory of all IT equipment and software and ensure that they are up-to-date. 6. Assist in the development and implementation of IT policies and procedures. 7. Install, update, and maintain antivirus software and security patches to ensure the security of IT systems and data. 8. Monitor and maintain the Helpdesk ticketing system to ensure that all issues are being addressed in a timely manner.

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Operator - Helpdesk